15
PAPER SIZE MIS-MATCH
Phenomenon
When printing, printer LCD displays PAPER SIZE
MISMATCH.
Potential Cause #1
Wrong paper size was set in the printer menu. All paper trays,
except the Multi-purpose tray, have a paper size sensor. The
correct paper size for the Multi-purpose tray must be set in the
printer menu using the operator panel.
Suggested Action
1. Press the MENU button repeatedly until MEDIA MENU
displays.
2. Press the ITEM+ button repeatedly until MP TRAY
PAPERSIZE displays.
3. Press the VALUE+ button repeatedly until the paper size
that you wish to use displays.
Potential Cause #2
You are using the PCL driver.
Suggested Action
Only the PostScript driver can print on custom media properly.
Reinstall and use the PostScript driver.
Potential Cause #3
Media Check setting is not cleared in the printer driver.
Suggested Action
See“How to Set the Printer Driver for Specialty Media” on
page 8 through page 11.
PRINTED IMAGE WAS ROTATED 90 DEGREES
Phenomenon
The printed results appear 90 degrees rotated.
Potential Cause
Wrong paper size orientation was set in the printer menu. All
paper trays, except the Multi-purpose tray, have a paper size
sensor. The correct paper size for the Multi-purpose tray must
be set in the printer menu using the operator panel. Letter size
has 2 orientations, long edge feed and short edge feed. If the
orientation is set incorrectly for the Multi-purpose tray, the
printed document will be rotated.
Suggested Action
1. Press the MENU button repeatedly until MEDIA MENU
displays.
2. Press the ITEM+ button repeatedly until MP TRAY
PAPERSIZE displays.
3. Press the VALUE+ button repeatedly until the paper size
that you wish to use displays.
Troubleshooting
