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PAPER JAMS AT THE MULTI-PURPOSE TRAY
Phenomenon
Printer LCD displays CHECK MPTRAY / 390: PAPER JAM
Potential Cause #1
Improper paper tray was used or recommended Tray Capacity
was not followed. Do not fill paper above the paper fill line.
Suggested Action
1. Use specified paper tray for media as recommended in “Spe-
cialty Media Recommended Settings” on page 7.
Tray Capacity for Card stock and table tents is 30 sheets
maximum on the Multi-purpose tray.
Potential Cause #2
Paper dust had accumulated on the roller. Paper feeding ability is
degraded.
Suggested Action
Perform the maintenance procedure. See “Maintenance” on
page 12.
Potential Cause #3
Oil ink was transferred from pre-printed media. Paper feeding
ability is degraded.
Suggested Action
Perform the maintenance procedure. See “Maintenance” on
page 12.
PRINTING IS FLAKING OFF
Phenomenon
Printed toner on media is flaking off.
Potential Cause
Wrong media type was selected in the printer driver. When toner
flaking occurs, usually the fuser temperature is not high enough.
This is controlled by the media type option setting in the printer
driver.
Suggested Action
Refer to the “Specialty Media Recommended Settings” on
page 7 for the correct setting. Set the correct media type in the
printer driver.
UNPRINTED BACKGROUND IS GRAYISH
Phenomenon
Background, where nothing is printed, appears dirty or grayish.
Potential Cause
Wrong media type was selected in the printer driver.
Suggested Action
Refer to the “Specialty Media Recommended Settings” on
page 7 for the correct setting. Set the correct media type in the
printer driver.
REPEATED FINE STREAKS ARE VISIBLE
Phenomenon
Printed area has fine repeated streaks.
Potential Cause
Wrong media type was selected in the printer driver.
Suggested Action
Refer to the “Specialty Media Recommended Settings” on
page 7 for the correct setting. Set the correct media type in the
printer driver.
Troubleshooting
