45530603TH Rev.2
4-3
Oki Data CONFIDENTIAL
4. TROUBLESHOOTING PROCEDURE
4.5 Troubleshooting methods
When a trouble occurs with this printer, execute troubleshooting by following the steps de-
scribed below.
4.5.1 LCD message list
When the printer detects an unrecoverable error, the following service call error is displayed
on the LCD.
Service call
nnn: error
Note!
nnn indicates an error code.
When a service call error is displayed, the error code and the associated error information
are displayed in the lines under that on the LCD screen at the same time.
Be sure to take note of this error information (numerals indicating address and so on) and
inform it to the related departments because the information is used for trouble analysis and
solution. Meaning of error codes and remedial measures are shown in Tables 4-1-1, 4-1-2, 4-1-
3, 4-1-4 and 4-1-5.
Table 4-1-1 Operator alarm
LCD Status Message
( represents a blank line.)
Online
indicator
Inspection
lamp
Details
Error
code
Firmware Update
Error
Please retry
If network doesn't
work, please try
firmware update over
USB
Varies Varies Indicates that firmware update has failed.
In this case, firmware update needs to be
executed again, so the printer must be
online.
Error
(ONLINE)
302
Close Cover
%COVER%
Please see HELP for
details
Off
Blink
Indicates that the cover is open.
Error 311: Front cover
Error 589: Tray 1 Side Cover
Error 312: Tray 2 Side Cover
Error 313: Tray 3 Side Cover
Error 314: Tray 4 Side Cover
Error 315: Tray 5 Side Cover
Error 588: Eject Cover
Error 585: MP Tray Cover
Error
311
589
312
313
314
315
588
585
Trouble occurs
The troubles that
are indicated by
LCD messages
Perform
troubleshooting by
referring to the "LCD
message list.” (Refer
to section 4.5.1.)
Perform close
troubleshooting by using
the Troubleshooting Flow.
(Refer to section 4.5.2.)
Abnormal printed
images (and the
troubles that are
not indicated by
LCD messages)
Perform close
troubleshooting by using
Troubleshooting Flow.
(Refer to section 4.5.3.)