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B6500 Network Guide> 50

ROUBLESHOOTING

SING

TCP/IP

This section provides information on the possible causes, verifying
methods and recommended actions pertaining to errors which may
occur when the printer is used with TCP/IP.

HEN

SING

INDOWS

95/98/M

CAUSE

TREATMENT

The printer and the

computer are con-

nected to different net-

works.

Status Display

Unable to print (Network Error)

Verification

Check with the system adminis-

trator of the network verify that

the network connecting the com-

puter and that connecting the

printer are linked by a router or a

gateway.

Action

Connect the printer directly to the

network connecting the computer.

An error has occurred

on the network

between the computer

and the printer. Con-

nection cannot be

established.

Status Display

Unable to print (Network Error)

Verification

Action

Ask the system administrator of

the network to check the network

for errors.

The printer is switched

off after the print

instruction has been

sent from the compu-

ter. Or the print

instruction is sent to

the printer which is

switched off

Status Display

Unable to print (Network Error)

Verification

Check whether or not the printer

is switched on.

Action

Switch on the printer.

Print instructions from

multiple computers are

sent to the printer at

the same time.

Status Display

Unable to print (Network Error)

Verification

Action

(Print will be reprocessed auto-

matically.)

Содержание B6500dn

Страница 1: ......

Страница 2: ...e information contained herein The most up to date drivers and manuals are available from the web site http www www okiprintingsolutions com Trademark Information Oki and Microline are registered trademarks of Oki Electric Industry Company Ltd Apple Macintosh and Mac OS are registered trademarks of Apple Computers Inc ENERGY STAR is a trademark of the United States Environmental Protection Agency ...

Страница 3: ...vides all the necessary information about installing and operating this printer on the network Please read this guide in detail to ensure full and efficient use of this product on a network and keep it handy for a quick reference should you encounter any difficulties when using the machine ...

Страница 4: ...B6500 Network Guide 4 ...

Страница 5: ...er 15 Overview 15 Installation of TCP IP Protocol 16 Windows 95 98 Me 17 Windows NT 4 0 17 Windows 2000 17 Windows XP 18 Configuring As A Network Printer 18 Windows 95 98 Me 18 Windows NT 4 0 19 Windows 2000 20 Windows XP 22 Creating a Shared Printer 24 Settings Windows NT 4 0 2000 XP Server 2003 24 Settings of Windows 95 98 Me 24 OKI LPR 25 Installing the OKI LPR Utility 25 Uninstall 26 Printing ...

Страница 6: ... Command Format 34 Command Options 34 Precautions 34 Sample 35 C Option lpr Command 36 Function 36 Selecting a Paper Tray 36 Selecting a Paper Output Tray 37 Selecting a Paper Type 37 Specifying 2 sided Printing 38 Specifying Paper Size and 2 sided Printing 39 Specifying Collation 39 Specifying Color and Print Modes 40 Printing 40 C Parameter Parameter 40 Printing From a Macintosh Computer 41 Prin...

Страница 7: ...ling Is Set to On Spool Mode 47 Printer Spooling Is Set to Off Nonspool Mode 47 Printing From Windows 47 Printing From UNIX 48 Print 48 Delete 49 Inquiry 49 Others 49 Troubleshooting 50 Using TCP IP 50 When Using Windows 95 98 Me 50 Using Windows NT 4 0 2000 XP Server 2003 52 The Printer Is Not Printing 52 Unable to obtain the desired print results 53 When Using Unix 54 The printer is not printing...

Страница 8: ...B6500 Network Guide 8 ...

Страница 9: ...r Configuration This section details configuring the printer s network interface and should be done prior to configuring your computer Printing from a Windows Computer This chapter explains the installation procedure for printing from a Windows NT 4 0 Windows 2000 Windows XP Windows Server 2003 computer through LPD or Port9100 This chapter also explains the installation procedure for printing from...

Страница 10: ...station 2 The following icons are used in this guide Important Indicates important information which you should read Note Indicates additional information on operations or features Refer to Indicates reference sources 3 The following conventions are used in this guide Refer to xxx The cross reference is within this guide Refer to YYY The cross reference is not within this guide Indicates items dis...

Страница 11: ...quired to print PostScript data UNIX Filter is compatible with the OSs in Solaris HPUX and Linux Redhat SuSE 3 Supports Mac OS 9 0 or later 4 Supports only Mac OS X Important The EtherTalk port setting in this printer is disabled by default To use this port enable the setting on the control panel Connection Network Port LPD Port 9100 EtherTalk Protocol TCP IP TCP IP Apple Talk OS Windows 95 z 1 z ...

Страница 12: ... is shown on the first line of the display 3 Press the X button to enter the Network menu 4 Press the S or T buttons to move through the submenus until the text IP Address is shown on the first line of the display 5 Note the IP address shown on the second line of the display If your network does not have a DHCP server the IP address will have to be set manually Use the printers console to manual s...

Страница 13: ... 10 Repeat steps 7 through 9 to set the Subnet Mask 11 Repeat steps 7 through 9 to set the Gateway Address PRINTER SETUP USING A BROWSER If the printer is connected to the network using TCP IP its settings can be configured using a Web browser such as Internet Explorer or FireFox Refer to the relevant manuals for details on how to launch and use the browser Set the browsers address to the IP addre...

Страница 14: ...aunch the Web browser 2 Select Administrator Login enter the username and password 3 Select the Network group 4 Select the TCP IP subgroup 5 Select Set IP Manually 6 Configure the IP Address Subnet Mask and Gateway for the printers network interface Once the new address is submitted to the printer the new address will have to be entered into the browsers address Most of the printers configuration ...

Страница 15: ...of Windows the principles of network printing are the same Microsoft provides on line help with all of their operating systems and this is a good reference point for the exact details of each configuration option within Windows The network printer supports TCP IP protocol that can be used in conjunction with the Windows operating system Once the printer registered on the Windows NT 4 0 Windows 200...

Страница 16: ...l If TCP IP has not been installed refer to the section below Installation of TCP IP protocol 2 If not already configured a suitable IP address Subnet Mask and Gateway address should be configured Please refer to the on line help if necessary It is vital that the IP address entered is unique and valid Entering an incorrect IP address may cause severe network problems Please check the address with ...

Страница 17: ...installation CD ROM may be required Follow the remaining dialogue box prompts WINDOWS NT 4 0 1 Click Start select Settings and then click Control Panel 2 Double click the Network icon 3 In the Network dialogue box click the Protocols tab 4 If the TCP IP Protocol is not listed click Add 5 In the Select Network Protocol dialogue box select TCP IP Protocol and click OK 6 The Windows NT installation C...

Страница 18: ...k Properties in the Location Area Connection Status dialogue box 4 If the Internet Protocol TCP IP is not listed click Install 5 In the Select Network Component Type dialogue box select Protocol then click Add 6 In the Select Network Protocol dialogue box select Internet Protocol TCP IP then click OK 7 The Windows XP installation CD ROM may be required Follow the remaining dialogue box prompts Onc...

Страница 19: ... NT 4 0 requires administrator privileges Oki LPR Please follow the procedure described in the Windows 95 98 Me section on page 18 Microsoft LPR To install this port the following needs to be carried out 1 Select Start Settings Control Panel and then select Printers 2 Select Add Printer Wizard 3 Select My Computer and then Next 4 Select Add Port 5 Select LPR Port and then OK 6 In Name or address o...

Страница 20: ...OK 5 The Windows NT installation CD ROM may be required Follow the remaining dialogue box prompts WINDOWS 2000 Windows 2000 requires administrator privileges With Windows 2000 there are four options for printing using TCP IP Oki LPR Microsoft LPR Port 9100 IPP In order to use Microsoft LPR it must first be installed on your system OKI LPR Please follow the procedure described in the Windows 95 98 ...

Страница 21: ...le click Add Printer and then select Next 4 Select Local Printer clear the Automatically detect my printer check box and then click Next 5 Select Create a New Port and select Standard TCP IP Port 6 Select Next 7 The Welcome to the Add Standard TCP IP Printer Port Wizard will appear 8 Select Next and provide the following information Enter Printer name or IP address for example 172 168 1 31 If the ...

Страница 22: ...nd Other Hardware 2 Select Printers and Faxes 3 Click Add Printer then select Next 4 Select Local printer attached to this computer clear the Automatically detect and install my Plug and Play printer check box and then click Next 5 Select Create a New Port and Type Standard TCP IP Port 6 Click Next 7 Welcome to the Add Standard TCP IP Printer Port Wizard appears 8 Click Next and provide the follow...

Страница 23: ... check box and then click Next 5 Select Create a New Port and select Type Standard TCP IP Port 6 Click Next 7 Welcome to the Add Standard TCP IP Printer Port Wizard appears 8 Click Next and provide the following information Enter Printer name or IP address for example 172 168 1 31 If the above IP address is entered the Port Name will default to IP_172 168 1 31 9 Click Next Additional Port Informat...

Страница 24: ...e name 4 Click Additional Drivers and select a substitute driver to install and then click OK 5 When installing a substitute driver an input screen is displayed for the printer driver file location Insert the attached CD ROM and specify the appropriate folder Settings of Windows 95 98 Me 1 Click Start and then select Settings followed by Printers The Printers window appears 2 Double click Add Prin...

Страница 25: ...enu Installer doesn t start automatically click Start Run Browse Browse to your CD ROM and click Install Open OK 3 Select Network Software 4 Select Installation Config 5 Select Oki LPR 6 Follow the on screen instructions 7 Select Install Oki LPR 8 Follow the on screen instructions 9 Click Next when the Welcome screen is displayed 10 Verify Destination Folder and Spool Folder and click Next 11 Chec...

Страница 26: ...w Refer to the On Line Help for information on how to use the utility UNINSTALL 1 Stop the OKI LPR Utility Right click the OKI LPR icon in the system tray and click Exit 2 Select Start Program Okidata OKI LPR Utility Uninstall OKI LPR Utility 3 Click Yes when the Confirm File Deletion dialogue is displayed Removal of the OKI LPR utility starts 4 When the removal is complete the Uninstall Complete ...

Страница 27: ...inter can be under a UNIX network environment The printer LPD supports Spool Mode where print jobs from clients are spooled once before output and Non spool Mode where print jobs are sequentially output without spooling NOTE When the LPD port is used the printer can limit print instructions by IP addresses For details refer to the User s Guide TARGET COMPUTERS The target computers are as follows W...

Страница 28: ...Set the IP address on the printer control panel Use the printer control panel or printer web page to set the LPD port to Enable default Enable NOTE Before activating the LPD port set the IP address of the printer For details on how to set the IP address and the port refer Printer Configuration The printer web page allows more detailed settings 2 Settings of the workstation Set the printer in the w...

Страница 29: ...dvance Be cautious as an incorrect IP address may cause severe errors Before performing any network setup such as the IP address to a host running under NIS Network Information Service consult the NIS administrator EXAMPLES OF SETTINGS FOR SOLARIS 2 X The examples below show printer settings for Solaris 2 6 where the printer host name is printer1 1 Registering a printer printer name P001 supportin...

Страница 30: ... the example of 2 shows insert _ between the printer name and output parameters You can enter up to 14 characters If PS n or PLT nH is specified for the printer name as in the example of 3 however the printer does not operate normally with an output style different from the preset one Set a printer name corresponding to the print language mode and output style Refer to Manuals such as online manua...

Страница 31: ...tted the default printer lp will be specified n No of copies This option specifies the number of copies If one lp command is issued to print multiple files the number of copies specified by this option will apply to all the files However this option is effective when the printer is in the spool mode In the non spool mode the client must be a Windows NT machine to use this option Precautions Among ...

Страница 32: ...g command options are available Printer name This option specifies the printer name The cancel command can be effectively used with the combined use of a e and u as shown below This option is invalid in the non spool mode a Deletes all the print data sent by a user who issues this command from the data which has been received by a specified printer e Deletes all the print data received by a specif...

Страница 33: ...station can only delete print data it has sent It cannot delete print data sent by other workstations When a command to delete print data is received the file concerned will be deleted even if it is in the process of being printed Only the print data available prior to file deletion will be printed Sample To cancel the print data related to the files of printer P001 Job number P001 27 enter the fo...

Страница 34: ...tion displays the print data received The printer name is specified in the argument t This option displays all the information u User name This option displays received print data information on users of specified user names v Printer name This option displays the printer name and the device path name The printer name is specified in the argument Precautions Long file names will be truncated Up to...

Страница 35: ...B6500 Network Guide 35 Sample To inquire about the print data received by a printer set up as P001 enter the following command lpstat o P001 ...

Страница 36: ...ommand FUNCTION The following items can be set up by using the C option NOTE Any parameter other than below becomes invalid if specified Selecting a Paper Tray When selecting a paper tray either the paper size or the tray itself is specified If the paper size is specified the printer automatically searches and selects the tray where the specified paper is loaded The following parameters can be spe...

Страница 37: ...by the data becomes valid and that by the C option becomes invalid If an unacceptable combination is specified the printer may not operate correctly For some print language the specification may be invalid Selecting a Paper Output Tray The following parameters can be specified Selecting a Paper Type The following parameters can be specified PARAMETER DESCRIPTION OUTUP outup Ejects prints to the re...

Страница 38: ...and data may not be printed correctly The system default is used if no parameter is specified If the print data specifies 2 sided or 1 sided printing the specification by the data becomes valid and overrides that by C option PARAMETER DESCRIPTION DUP dup 2 sided printing as follows TUMBLE tumble 2 sided printing as follows SIMP simp 1 sided printing ...

Страница 39: ...and overrides that by C option Specifying Collation The following parameter can be specified NOTE For some print language the specification may be invalid PARAMETER DESCRIPTION A4D a4d 2 sided printing on A4 paper and long side binding A4T a4t 2 sided printing on A4 paper and short side binding A5D a5d 2 sided printing on A5 paper and long side binding A5T a5t 2 sided printing on A5 paper and shor...

Страница 40: ...multiple parameters separate them with For example to output a file named file1 2 sided on A4 to printer P001 enter the following command Important If the command specified by the C option exceeds 64 characters the operation may not function correctly PARAMETER DESCRIPTION CC cc Selects color for color mode and quality priority for print mode CB cb Selects color for color mode and speed priority f...

Страница 41: ...e Mac OS X TARGET COMPUTERS The printer supports a Macintosh or Power Macintosh with the following OS Mac OS 9 and up Mac OS X Refer to User Guide PostScript Driver SET UP PROCEDURE The setting procedure is as follows 1 Setting up the printer Use the printer control panel or printer web page to set the following port to Enable Printing through LPD LPD port default Enable Printing through EtherTalk...

Страница 42: ...B6500 Network Guide 42 2 Setting up the Macintosh Install the printer driver Adobe PS for Macintosh Install the screen font if necessary Refer to User Guide PostScript Driver ...

Страница 43: ...ement station The printer supports SNMP v1 SNMP v2c MIB II Host Resources MIB Printer MIB and OKI Data Private MIB The OKI Data Private MIB file can be found in the MIB folder on the CD ROM included with the printer Please refer to the readme file in the MIB folder for further information ...

Страница 44: ...f computer operating systems that are supported by the Status Monitor USING THE STATUS MONITOR The procedure here explains with Windows XP as an example 1 Start the Status Monitor 2 The Status Monitor dialog will appear and will automatically discover the printer and display its status 3 Minimize the dialog to use the Status Monitor as an icon The icon will be displayed at the bottom right corner ...

Страница 45: ... status of the printer will be displayed 5 Double click the icon to display the Status Monitor dialog box COLOR OF THE ICON AND PRINTER STATUS The color icon indicates the printer s status COLOR DISPLAY PRINTER STATUS Blue Ready printer is ready to print Yellow Warming printer requires user intervention Red Error printer requires user intervention ...

Страница 46: ... Before performing any network setup such as the IP address to a host running under NIS Network Information Service consult the NIS administrator When setting a UNIX workstation note the following also The setup procedures and commands may vary according to different versions of OS Refer to the manuals that came with the workstation for the details To setup the printer the user must be a superuser...

Страница 47: ... case when the power is switched on again the stored print data will be printed first even if new print data has been sent PRINTING FROM WINDOWS Take note of the following when printing from Windows In the spool mode if the print data is bigger than the remaining capacity of the hard disk or the memory at the point of receiving the data will not be received by the printer NOTE Some client computer...

Страница 48: ...hen the print data has exceeded the receiving capacity When this occurs the client workstation appears as if it has crashed To rectify this situation the client must be stopped from sending print data In the non spool mode multiple files can be printed by issuing one command Furthermore the number of files is not limited In the non spool mode printing will commence once the data starts to be recei...

Страница 49: ...g file names will be truncated Up to 64 print instructions can be displayed If two or more types of print languages modes are set up on a single workstation identical job numbers may be displayed when an inquiry command is issued In the non spool mode the client must be a Windows NT machine to use this option Others When the IP address or the computer name of a workstation is changed the printer m...

Страница 50: ...inter directly to the network connecting the computer An error has occurred on the network between the computer and the printer Con nection cannot be established Status Display Unable to print Network Error Verification Action Ask the system administrator of the network to check the network for errors The printer is switched off after the print instruction has been sent from the compu ter Or the p...

Страница 51: ...d right click the disk installed with Windows 95 98 Me e g C drive Verification Select Properties from the menu displayed and check the free space available Action After erasing unnecessary files to increase the free space available select Pause Printing from the Document menu of the printer window to enable printing to restart CAUSE TREATMENT ...

Страница 52: ...ity of the destination device 1 If single print data has exceeded the storage capacity of the destina tion device free space on the device or split the file into smaller ones to keep them below the remaining storage space 2 If multiple files have exceeded the storage of the destination device reduce the number of files which can be sent at a time An irrecoverable error has occurred during printing...

Страница 53: ... lan guage consistent with that used in the print data The printer driver for this printer is not used The printer driver of another company is used Check that the printer driver which came with this printer has been selected Select the printer driver which came with this printer If it does not appear on the selection list install and select the printer driver If a printer driver from another make...

Страница 54: ... on the printer control panel Press the ON LINE button If LPD spool is set to On the print data sent by the user in a single print instruction has exceeded the remaining storage capacity of the desti nation device Check the remaining storage capacity of the destination device 1 If single print data has exceeded the storage capacity of the destina tion device free space on the device or split the f...

Страница 55: ...e remote host to print a binary file in the PostScript language The printer has run out of paper Check the message on the printer control panel Load paper into the paper tray CAUSE VERIFICATION ACTION The indicated print lan guage and the print language used in the print data are differ ent Check that the print lan guage specified is the print language used in the print data Specify the print lan ...

Страница 56: ...er only the NBP entity name of which entity type is Laser Writer is displayed The printer is set up as a slave of the Apple Share Print Server or the Win dows NT Server and the NBP entity name of the printer has been changed from LaserWriter Verification 1 Use of a network management appli cation software such as Apple Inter Pole and check that the type of the NBP entity name of the printer has be...

Страница 57: ...ntosh Action 1 Ensure that PostScript and Adobe PS are set up as the print language for the printer and printer driver respec tively If the print language of the printer is the dump mode the print data sent from Macintosh will be output in hex adecimal notations Cause 2 The printer driver which came with the printer is not set up on the Maci notosh A printer driver of another maker has been used i...

Страница 58: ... connected though it is selected correctly and is not processing another job check the following causes Cause 2 The EtherTalk port of the printer is set to Disable Or the Start Stop setting for EtherTalk has been set to Off by the PostScript command Or the printer is in the offline status Verification 2 Check that the port used is set to Enable and that the Start Stop setting is set to Start Check...

Страница 59: ...iver are dif ferent set the same language for them If the problem remains check the following causes Cause 3 After the Macintosh was connected to the printer the power to the printer was shut off Or paper jam has occurred in the printer Or the net work is faulty Verification 3 Check that the printer is switched on Select the printer again from Macin tosh and reprint Action 3 If the problem remains...

Страница 60: ... or RARP servers For such cases change the Get IP Address selection on the control panel to BOOTP or RARP Depending on the network environment you may need to set the subnet mask and gateway address Please check with your network administrator if you have any questions concerning your network environment Refer to Details on retrieving IP address Reference Guide IP Address Setup Tool Network Print ...

Страница 61: ... The first set of numbers of the IP address will blink Press the S or T button to scroll to the desired number 9 Press the X button to save the current set of numbers and move to the next set 10 Repeat steps 8 and 9 until all numbers have been set then press the SELECT button 11 Press the S or T button until Subnet Mask is displayed then press the X button 12 The first set of numbers of the Subnet...

Страница 62: ...B6500 Network Guide 62 ...

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