Chapter 3
Service & Support
First …
Consult the store where you purchased your Hard Disk.
Additional OKI Resources: Available 24/7
•
Visit our multilingual web site
www.okidata.com
.
•
Visit
http://my.okidata.com
.
•
Call 1-800-654-3282
Have the following information ready:
•
Your phone number, fax number and shipping address.
•
A description of the problem.
•
The printer model.
•
The type of host computer you are using.
•
The type and version of operating system you are using.
•
The application and version you are using.
•
The interface you are using (e.g., network, parallel, serial).
•
If using the network interface, the network protocol (TCP/IP, EtherTalk, IPX/
SPX, NetBIOS/NetBEUI).
•
The printer emulation you are using (e.g., PCL or PostScript).
•
A printout of your printer’s Configuration Summary. (Refer to your printer’s
User manual).
•
If you have a printer hardware problem you cannot resolve, provide the error
message displayed on the Control Panel. For a list of error messages, refer to
your printer’s User manual.
