Traveler™ Scales
EN-8
5. MAINTENANCE
5.1 Troubleshooting
The following table lists common problems and possible causes and remedies. If the
problem persists, contact Ohaus or your authorized dealer.
TABLE 5-1. TROUBLESHOOTING.
Symptom Possible
Cause
Remedy
Cannot turn on
• No power to scale
• Empty or incorrectly installed
batteries
• Verify AC adapter connections and voltage.
• Replace batteries, check polarity.
Poor accuracy
• Improper calibration
• Unstable environment
• Transportation Lock is set
• Debris touching the pan
• Draft shield is touching the pan
or sample.
• Perform calibration.
• Move scale to suitable location.
• Slide the pin to the unlocked position.
• Clean any debris next to or under the pan.
• Check that pan is fully seated, check sample
height.
Cannot calibrate
• Unstable environment
• Incorrect calibration mass
• Transportation Lock is set
• Calibration Lock switch is set
• Move the scale to a suitable location.
• Use correct calibration masses.
• Slide the pin to the unlocked position.
• Slide the switch to the unlocked position.
Err 1
• Invalid Checksum data.
• Cycle scale off/on.
• Contact Ohaus or authorized dealer.
Err 2
• Over-load or Under-load
condition.
• Transportation Lock is set
• Improper calibration
• Verify pan is installed and/or excess load is
removed from pan.
• Slide the pin to the unlocked position.
• Perform calibration.
Err 4
• Invalid calibration mass.
• Verify correct calibration mass is being used.
Err 8
• RS232 buffer is full.
• Cycle scale Off/On.
• Check RS232 settings in scale and computer
when RS232 option is installed.
Err 9
• Internal data error.
• Contact Ohaus or authorized dealer.
(Flashing)
• Battery power is low.
• Replace batteries soon.
bAtt LowW
• Battery power is too low for
proper operation.
• Replace batteries.
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