TROUBLESHOOTING:
A. THE DESK DOES NOT DRIVE AT ALL
Check:
Is the mains connected to the control box?
Try/Solution:
Try to connect a lamp or similar to the mains supply to check that the supply
voltage is OK.
Check:
Are all plugs mounted correctly in the control box and to the leg?
Try/Solution:
Check all connections.
Check:
Are there any visible damages on cables, controls, the control box or legs?
Try/Solution:
Damaged parts must be exchanged. Please contact OFS Brands,
1-800-521-5381 with attention to Lori Mundy x7262 or Ellen Tubbs x7153.
B. THE DESK CAN ONLY DRIVE DOWNWARDS
See section on “HOW TO INITIALIZE YOUR DESK”.
C. THE HEIGHT IN THE DISPLAY IS NOT CORRECT
Correct the height in the display to the actual height of the desk by following the procedure
shown in the text below.
How to set the height of your desk (DPF1C):
1. Measure the actual height of your desk – from floor to the upper edge of the tabletop
2. Press the up and down keys at the same time
3. A figure appears in the display
4. Use the up or down key to change the figure to the actual height
D. THE DESK WILL NOT DRIVE THE FULL STROKE UPWARDS. IT ALWAYS STOPS IN THE
SAME POSITION.
The system has set a new end-stop outwards. To erase this position, the desk must be
initialized again. See section on “HOW TO INITIALIZE YOUR DESK”.
E. THE DISPLAY SHOWS E01 ERROR CODE INSTEAD OF THE HEIGHT
There is a malfunction in the desk. Error code E01 means that the desk must be initialized.
See section on “HOW TO INITIALIZE YOUR DESK”.
OTHER POSSIBLE SOLUTIONS FOR DIAGNOSTIC CODES:
• First, always initialize the desk to try and remedy the issue.
• Unplug mains cable for 15 seconds, then initialize the desk.
• Check Motor cable connections and Integrity.
• Remove any obstructions.
• Remove all loads from worksurface.
Electric Height Adjustable Tables
OPERATING INSTRUCTIONS
12 | OFS BRANDS
