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Remove any scraps of paper and

the accumulated paper dust on the cutter input

by using compressed air.

CASE

Disconnect the

power supply cable.

To clean the machine,

use compressed air or a soft cloth.

ATTENTION:
Do not use alcohol, solvents, or hard brushes. Do not let
water or other liquids get inside the machine.
To remove paper scraps, use tweezers or compressed air.

Alcohol, solvent

cohol, solve

ATTENTION:
Do not use alcohol, solvents, or hard brushes. Do not let
water or other liquids get inside the machine.

Alcohol, solvent

cohol, solve

6. MAINTENANCE

56 KPM216HII

User manual

Содержание KPM216HII

Страница 1: ...OEM Commands manual 77200000002000 KPM216HII KPM216HII USER MANUAL...

Страница 2: ......

Страница 3: ...er manual Make sure that there is an easily acces sible outlet with a capacity of no less than 10A closely to where the device is to be installed Periodically perform scheduled mainte nance on the dev...

Страница 4: ......

Страница 5: ...t 31 5 CONFIGURATION 37 5 1 Configuration mode 37 5 2 Setup report 39 5 3 Printer status 40 5 4 Printer parameters 41 5 5 Hexadecimal dump 44 6 MAINTENANCE 45 6 1 Ejector paper jam 45 6 2 Autocutter p...

Страница 6: ...10 ALIGNMENT 81 10 1 Enable alignment 81 10 2 Calibration 81 10 3 Alignment parameters 83 10 4 Printing area 85 11 TECHNICAL SERVICE 87 TABLE OF CONTENTS 6 KPM216HII User manual...

Страница 7: ...and its accessories 8 CONSUMABLES description and installation of the available consumables for the device 9 ACCESSORIES description and installation of the available accessories for the device 10 AL...

Страница 8: ...1 INTRODUCTION 8 KPM216HII User manual...

Страница 9: ...Customer Service 1 Cable connection for near paper end sensor 2 Power supply cable 3 Upper tray 4 Paper roll 216mm 5 Additional fixing brackets 6 Installation instructions sheet 7 External near paper...

Страница 10: ...of head set 5 Roller cover 6 Paper out adjustable in two positions 7 Adjustable cursor for paper in 8 Paper in 9 Tilting paper holder 10 Paper ejector rollers unit 11 Status led 12 FEED key 13 PRINT k...

Страница 11: ...per in presence sensor 2 Printing head 3 Printing head open sensor 4 Paper under the cutter sensor 5 Cutter 6 Paper out presence sensor 7 Sensor for notch detection 2 1 3 4 5 6 7 2 DESCRIPTION User ma...

Страница 12: ...2 3 Device components connectors view 1 RS232 connector 2 USB connector 3 Power Supply connector 1 2 3 2 DESCRIPTION 12 KPM216HII User manual...

Страница 13: ...on of the device LF FF LF FF modify selected parameter Fast push next parameter Fast push LF FF LF FF LF FF LF FF printing FONT TEST POWER UP Hold down Hold down printing SETUP report skip the SETUP M...

Страница 14: ...length STANDBY Fast push Fast push hardware reset power off power on LF FF Reset Is the Notch Alignment parameter set on Disabled see Setup perform the ticket alignment printing demo ticket YES NO 2...

Страница 15: ...NTER ON NO ERROR GREEN COMMUNICATION STATUS 1 x RECEIVE DATA 2 x RECEPTION ERRORS PARITY FRAME ERROR OVERRUN ERROR 3 x COMMAND NOT RECOGNIZED 4 x COMMAND RECEPTION TIME OUT YELLOW RECOVERABLE ERROR 2...

Страница 16: ...2 DESCRIPTION 16 KPM216HII User manual...

Страница 17: ...0 90 90 Disable the parameter Automatic ejecting see par 5 4 45 45 45 45 horizontal paper out model vertical paper out model Horizontal paper out model Horizontal 0 Vertical 90 All the positions betw...

Страница 18: ...screws length to not damage the internal components placed near the fixing holes see following figure max 10 SP Section A A Printer chassis Fixing panel Fixing screw The screw length L will be calcula...

Страница 19: ...brackets see following figure The kit contains 1 Two fixing brackets 2 No 4 fixing screws 1 1 2 For the assembly procedure proceed as follows 1 Remove the side cover by rotating the lock unlock BUTTO...

Страница 20: ...wn in Fig Observe the orientation of the slot A A A The following figure shows the printer overall dimensions with the two additional brackets dimensions in mm 269 115 10 10 4 x 10 No 4 3 INSTALLATION...

Страница 21: ...g screws M3 MATERIAL INCLUDED MATERIAL NOT INCLUDED For the assembly procedure proceed as follows 1 Fix the near paper end sensor board to the support using two M3 screws not included For the correct...

Страница 22: ...2 Connect the wiring coming from the near paper end sensor board at the connector shown in figure NPE wiring 3 INSTALLATION 22 KPM216HII User manual...

Страница 23: ...ections for device RS232 Seriale standard cable USB USB standard cable POWER SUPPLY Power Supply cable supplied ATTENTION In some using conditions we recommend the installation of a ferrite core on th...

Страница 24: ...igure shows the connector pinout of the power supply cable for the device Power supply cable Female connector Molex n 39 01 2065 GND Black 6 GND not connected 5 GND Black 4 24V Red 3 24V not connected...

Страница 25: ...d logic value 0 corresponds to a voltage level of between 3Vdc and 15Vdc and logic value 1 corresponds to a voltage level of between 3Vdc and 15Vdc Note KPM216HII PC connection The following pictures...

Страница 26: ...he SW was saved on your PC then click OK Follow the instructions that appear on the screen to install the driver Windows VISTA 32 64bit Windows 7 32 64bit Linux Follow the instruction get back on the...

Страница 27: ...4 OPERATION 4 1 Adjusting paper width Paper width may be adjusted from 194mm to 216mm by moving the mobile paper guides as shown in the following figure 4 OPERATION User manual KPM216HII 27...

Страница 28: ...the connector of the printer see par 3 6 1 Connect the power supply cable supplied to an external power supply unit optional 3 The green led turns on and the printer is ready Power Supply cable suppl...

Страница 29: ...nside the printer To change the paper proceed as follows 1 Adjust the paper width see previous paragraphs 2 Place the paper roll so that it unrolls in the direction shown in figure ATTENTION Make sure...

Страница 30: ...ion The following figure gives the limit positions of the paper roll related to the printer for a correct paper loading without a paper roll holder support The direction of the paper will always form...

Страница 31: ...ent to the printer NOTE For further information refer to Chapter 5 and to the Commands Manual PRESENT MODE 1 The device starts the ticket printing 2 The ticket advances ahead to the ejector and is cau...

Страница 32: ...ts a portion of the ticket printed on the paper mouth Paper out in vertical position Ticket presented Paper cut Ejector rollers Paper out in horizontal position Ticket presented Paper out in horizonta...

Страница 33: ...ahead to the ejector and is caught between the ejector rollers The printed part of ticket is collected while the device continues printing Paper input Printing head Printing head Paper caught between...

Страница 34: ...printed on the paper mouth 4 The ticket is waiting on the paper mouth for a preset period of time Paper out in vertical position Ticket presented Paper cut Ejector rollers Paper out in horizontal pos...

Страница 35: ...s ahead to the ejector and is caught between the ejector rollers The printed part of ticket is collected while the device continues printing Paper input Printing head Printing head Paper caught betwee...

Страница 36: ...inted on the paper mouth 4 The ticket is waiting on the paper mouth for a preset period of time Paper out in vertical position Paper out in horizontal position Ticket retracted Ejector rollers Paper o...

Страница 37: ...eport POWER SUPPLY LF FF FORM FEED KEY PRINTER SETUP INTERFACE RS232 PROGRAM MEMORY TEST OK DYNAMIC RAM TEST OK EEPROM TEST OK CUTTER TEST O O O O OK K K K K K HEAD VOLT OLTAGE AGE AGE GE V V V V V 2...

Страница 38: ...E During power up if the LINE FEED key is held down the printer enters the auto test routine and prints out the setup report The printer will remain in standby in Hexadecimal dump mode see following p...

Страница 39: ...bps RS232 Data Length 8 bits chr RS232 Parity None RS232 Handshaking Xon Xoff Busy Condition RxFull USB Address Number 0 USB Status Monitor Enabled Autofeed CR disabledPrint Print Mode Normal Chars in...

Страница 40: ...ssage OK appears if functioning and NOT OK if faulty CUTTER TEST the message OK appears if functioning and NOT OK if faulty HEAD VOLTAGE is given the voltage of the head HEAD TEMPERATURE is given the...

Страница 41: ...ter valid only with serial interface NOTE When the receive buffer is full if handshaking is set to XON XOFF the printer sends the XOFF 13 on the serial port When the receive buffer has cleared once ag...

Страница 42: ...conds from the end of printing Enabled T out 2m the ticket is ejected after 2 minutesfrom the end of printing PAPER RETRACTING Setting of the automatic retracting function of the last printed ticket i...

Страница 43: ...5 7 9 NOTCH DISTANCE mm x 10 Setting the digit for tens 0 D 2 4 6 8 1 3 5 7 9 NOTCH DISTANCE mm x 1 Setting the digit for units 0 D 2 4 6 8 1 3 5 7 9 NOTE For example to set the notch distance to 15...

Страница 44: ...corresponding ASCII codes are printed out if the characters are underlined the receive buffer is full Shown below is an example of a Hexadecimal Dump HEXADECIMAL DUMP 50 72 69 6E 74 20 4C 69 6E 65 0A...

Страница 45: ...paper scraps inside the printer carefully remove all scraps of paper If necessary use tweezers ATTENTION Do not touch the head heating line with bare hands or metal objects Do not perform any operatio...

Страница 46: ...uch the head heating line with bare hands or metal objects Do not perform any operation inside the printer immediately after printing because the head and motor tend to become very hot ATTENTION Do no...

Страница 47: ...jam proceed as follows A 2 Lift up the print head using the opening slot A located on the cover 1 Remove the side cover by rotating the lock unlock BUTTON IN UNLOCKED POSITION BUTTON IN LOCKED POSITI...

Страница 48: ...ary use tweezers ATTENTION Do not touch the head heating line with bare hands or metal objects Do not perform any operation inside the printer immediately after printing because the head and motor ten...

Страница 49: ...5 Insert the new paper see previous paragraphs 6 MAINTENANCE User manual KPM216HII 49...

Страница 50: ...l Rollers Use isopropyl alcohol EVERY 5 PAPER CHANGES Ejector Use compressed air Cutter Use compressed air Paper path Use compressed air or tweezers Sensors Use compressed air EVERY 6 MONTHS OR AS NEE...

Страница 51: ...e cover 2 Remove the side cover by rotating the lock unlock 4 Lift up the autocutter A ATTENTION Do not touch the head heating line with bare hands or metal objects Do not perform any operation inside...

Страница 52: ...compressed air ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine ON Alcohol solvent cohol solve ATTENTION Do not use alcohol solvents or ha...

Страница 53: ...able 2 Lift up the print head using the opening slot A located on the cover ISOPROPYL ALCOHOL ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the mac...

Страница 54: ...side cover by rotating the lock unlock BUTTON IN UNLOCKED POSITION BUTTON IN LOCKED POSITION A 4 Clean the dragging roller by using a soft cloth moistened with isopropyl ISOPROPYL ALCOHOL ATTENTION D...

Страница 55: ...ON BUTTON IN LOCKED POSITION 3 Lift up the print head using the opening slot A located on the cover A ATTENTION Do not touch the head heating line with bare hands or metal objects Do not perform any o...

Страница 56: ...a soft cloth ATTENTION Do not use alcohol solvents or hard brushes Do not let water or other liquids get inside the machine To remove paper scraps use tweezers or compressed air ON Alcohol solvent coh...

Страница 57: ...t up the ejector cover A 3 Lift up the guide and remove any scraps of paper and the accumulated paper dust inside the ejector ISOPROPYL ALCOHOL ATTENTION Do not use alcohol solvents or hard brushes Do...

Страница 58: ...the software UPGCEPRN 6 Select the update file PSW location 7 Select the serial communication port ex COM1 C KPM216H2 PSW 8 Detecting and setting of the parameters necessary for serial communication a...

Страница 59: ...W location 7 Select item USB and then select the USB device among those proposed ex KPM216H C VKP80III PSW Custom KPM216H2 Custom KPM216H2 C KPM216H2 PSW 8 After a few minutes a message on the screen...

Страница 60: ...6 MAINTENANCE 60 KPM216HII User manual...

Страница 61: ...onnector from 1200 to 230400 bps MEMORIES Receive buffer 16 Kbytes Flash memory 1 Mbytes RAM memory 2 Mbytes Graphic memory 200 dpi models 5 logos 1600x327 dots 300 dpi models 5 logos 2368x327 dots PR...

Страница 62: ...Paper weight from 58 g m2 to 78 g m2 Paper thickness from 63 m to 85 m Recommended types of paper KANZAN KF50 e KP460 MITSUBISHI PG5075 e TL4000 Minimum ticket length min 160 mm 4 External roll diame...

Страница 63: ...age temperature from 20 C to 70 C Storage relative humidity from 10 Rh to 90 Rh NOTES 1 Respecting the regular schedule of cleaning for the device components 2 Referred to a standard CUSTOM receipt L...

Страница 64: ...ter set 3 Character density 16 cpi 23 cpi 30 cpi Number of columns 131 182 236 Chars sec 3799 5278 6844 Lines sec 29 29 29 Characters L x H mm Normal 1 525 x 2 373 1 102 x 2 373 0 847 x 2 373 7 3 Prin...

Страница 65: ...127 140 5 140 5 147 4 248 83 35 5 196 2 5 164 2 5 1 75 48 1 6 16 5 16 5 8 12 270 7 SPECIFICATIONS User manual KPM216HII 65...

Страница 66: ...4GE010000350 optional Length 198 mm Height 50 mm Width 99 mm 49 5 49 5 63 0 2 x M 4 65 0 70 0 176 5 10 0 11 5 50 0 21 0 12 5 25 0 12 5 29 0 25 0 25 0 25 0 117 0 56 0 99 0 198 0 V V V V PE N L 7 SPECIF...

Страница 67: ...0 The following figure shows an example of paper roll with black mark where Dmin minimum notch to notch distance min 160mm if the Short Ticket parameter is disabled min 110mm if the Short Ticket param...

Страница 68: ...A 007B 007C 007D 007E 007F Dec 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 Char Hex 0080 0081 0082 0083 0084 0085 0086 0087 0088 0089 008A 008B 008C 008D 008E 008F Dec 128 129 130...

Страница 69: ...5 0086 0087 0088 0089 008A 008B 008C 008D 008E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D 0...

Страница 70: ...85 0086 0087 0088 0089 008A 008B 008C 008D 008E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D...

Страница 71: ...0085 0086 0087 0088 0089 008A 008B 008C 008D 008E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 00...

Страница 72: ...0086 0087 0088 0089 008A 008B 008C 008D 008E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D 00...

Страница 73: ...8E 008F Dec 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 Char Hex 0090 0091 0092 0093 0094 0095 0096 0097 0098 0099 009A 009B 009C 009D 009E 009F Dec 144 145 146 147 148 149 150 151...

Страница 74: ...7 SPECIFICATIONS 74 KPM216HII User manual...

Страница 75: ...ilable consumables for device DESCRIPTION CODE THERMAL PAPER ROLL weight 70g m2 width 210mm external 140mm core 25mm 67300000000321 THERMAL PAPER ROLL weight 70g m2 width 216mm external 140mm core 25m...

Страница 76: ...8 CONSUMABLES 76 KPM216HII User manual...

Страница 77: ...ccessories for device DESCRIPTION CODE POWER SUPPLY for technical specifications see the paragraph 7 1 964GE010000350 PAPER ROLL HOLDER see paragraph 9 1 974AS010000303 KIT FOR NEAR PAPER END see para...

Страница 78: ...e kit makes it possible to use paper rolls with larger diameter ext 180mm max The kit includes 1 Paper holder support 2 Paper roll pin 3 Paper roll 210 d 140 3 2 1 To assemble the roll holder support...

Страница 79: ...dicated in par 4 3 of this manual Side without holes PAPER ROLL HOLDER DIMENSIONS AND PAPER ROLL SPECIFICATIONS in mm Max 180 Max 216 160 80 4 x 4 5 NOTE For external rolls diameter higher to 100mm it...

Страница 80: ...udes 1 Wiring assembled with near paper end sensors board 2 Plastic spacer 3 Fixing screw 4 Shield 1 2 3 4 To assemble the near paper end sensor to roll holder support proceed as follows 1 Fix the nea...

Страница 81: ...ing the Setup procedure only if the Notch alignment pa rameter is set to Enabled see chapter 5 When self calibration starts the device performs some paper feeds and then it prints the calibration resu...

Страница 82: ...MAL SIDE peak The following figure shows an example of paper with the non thermal paper printed with black marks and other graph ics for example a barcode the outgoing voltage is constant while passin...

Страница 83: ...3 Alignment parameters The alignment point is defined as the position inside the ticket to use for the notch alignment The distance between the notch edge and the alignment point is defined as Notch...

Страница 84: ...he numerical value of the Notch Distance parameter see par 5 4 For example to set a notch distance of 10 mm between the notch and the alignment point the parameters must be set on the following values...

Страница 85: ...able area of 3mm generated by Distance between cutter printing head Value for the paper recovery after a cut where Distance between cutter printing head 30mm fixed distance Value for the paper recover...

Страница 86: ...10 ALIGNMENT 86 KPM216HII User manual...

Страница 87: ...XX xxxxxx xxx xxxx xxxx xxxxxx xxx xxxx xxxx Rx hardware release serial number 0000000000000000000 support custom it Customer Service Department support custom it Customer Service Department PRINTER S...

Страница 88: ...200000002400 Rev 1 00 www custom biz CUSTOM ENGINEERING S p A World Headquarters Via Berettine 2 43010 Fontevivo Parma ITALY Tel 39 0521 680111 Fax 39 0521 610701 info custom biz www custom biz All ri...

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