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AXDIA products free of charge within 12 months of the purchase date under the following
warranty conditions. For any damage or defect determined later than 12 months after the
purchase date, proof of a manufacturing fault must be submitted for repair under warranty.
The warranty does not cover batteries and other parts, which are considered consumables, parts
that break easily such as glass or plastic or defects based on normal wear and tear. There is no
warranty obligation in the event of marginal differences compared to the target appearance and
workmanship provided these have a negligible effect on the product's fitness for use, in the event
of damage caused by chemical or electrochemical effects, by water or generally from abnormal
conditions.
2. The warranty will be performed in such a way that we shall decide whether to repair the defective
parts or to replace them with working parts free of charge. AXDIA reserves the right to exchange
the product for a replacement product of equal value if the product that is sent in cannot be
repaired within a reasonable time or at reasonable cost. The product can also be exchanged for a
different model of the same value. Requests cannot be made for repairs to be carried out on site.
Parts that have been replaced or exchanged become our property.
3. The warranty claim does not apply if repairs or other work is carried out by unauthorized persons
or if our products are equipped with additional parts or accessories that are not approved for our
products.
4. Warranties that have been activated do not cause the warranty period to be extended, nor do they
trigger a new warranty period. The warranty period for any replacement parts installed ends with
the warranty period for the entire product.
5. Any other or further claims are excluded, especially those for replacement due to damage caused
outside of the product, provided there is no obligatory legal liability. We therefore accept no
liability for accidental, indirect or other consequential damage of any kind, which leads to usage
restrictions, data loss, loss of earnings or interruption to business.
Asserting a warranty claim
1. To make use of the warranty service, you must contact the AXDIA Service Center by e-mail, fax
or phone (see below for contact details). You can also use the service form on our website or on
the back of the warranty conditions.
2. AXDIA Service Center will try to diagnose and solve your problem. If it is determined that a
warranty claim exists, you will be given an RMA number (Return Material Authorization) and you
will be asked to send the product to AXDIA.
IMPORTANT: AXDIA will only accept parcels that have an RMA number.
Please observe the following when sending the product:
1. Send the product suitably packaged with carriage and insurance paid. Do not enclose any
accessories with the products (no cables, CD's, memory cards, manuals, etc.), unless the AXDIA
Service Centre specifies otherwise.
2. Mark the RMA number on the outside of the package in such a way that it is visible and clearly
legible.
3. You must enclose a copy of the sales slip as proof of purchase.
