RETURNING A PRODUCT FOR REPAIR
Upon determining that repair services are required, the customer
must:
1.
Obtain an RMA (Return Material Authorization) number from
the Customer Service Department, 303-430–1500.
2.
If the request is for an out of warranty repair, a purchase
order number or other acceptable information must be sup-
plied by the customer.
3.
Include a list of problems encountered along with your name,
address, telephone, and RMA number.
4.
Carefully package the product in an antistatic bag. (Failure to
package in antistatic material will VOID all warranties.)
Then package in a safe container for shipping.
5.
Write RMA number on the outside of the box.
6.
For products under warranty, the customer pays for shipping
to Octagon. Octagon pays for shipping back to customer.
7.
Other conditions and limitations may apply to international
shipments.
NOTE: PRODUCTS RETURNED TO OCTAGON FREIGHT
COLLECT OR WITHOUT AN RMA NUMBER CANNOT BE
ACCEPTED AND WILL BE RETURNED FREIGHT COLLECT.
RETURNS
There will be a 20% restocking charge on returned product that is
unopened and unused, if Octagon accepts such a return. Returns
will not be accepted 30 days after purchase. Opened and/or used
products, non-standard products, software and printed materials
are not returnable without prior written agreement.
GOVERNING LAW
This agreement is made in, governed by and shall be construed in
accordance with the laws of the State of Colorado.
The information in this manual is provided for reference only.
Octagon does not assume any liability arising out of the application
or use of the information or products described in this manual.
This manual may contain or reference information and products
protected by copyrights or patents. No license is conveyed under
the rights of Octagon or others.
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