1. If you have trouble connecting the radio to your wireless network, these
steps may help to resolve the problem:
- Confirm that a Wi-Fi or Ethernet Wired connected PC can access the internet (i.e.
can browse the web) using the same network.
- Check that a DHCP server is available, or that you have configured a static IP
address on the radio.
- Check that your firewall is not blocking any outgoing ports.
- Some access points may be set so that only equipment with registered MAC
addresses can connect to them. This is one possible cause of the Internet Radio
being unable to connect to the Wi-Fi network, and the Internet Radio display will
show Bad ESSID or key. To overcome this problem you will need to add the
Internet Radio's MAC address to the list of allowed equipment in your access
point. The Internet Radio's MAC address can be found using the menu
Information Center > System Information > Wireless Info > MAC address
. You
will need to refer to the guide for your Access Point in order to enter the Internet
Radio as an allowed piece of equipment.
- If you have an encrypted network, check that you have entered the correct key or
passphrase into the radio. Remember that text-format keys are case sensitive.
- If your wireless network name (SSID) is 'Hidden'(a setting on the wireless access
point), then you can either turn on the name, or you can manually enter the name
into the internet radio and media player, Select <Configure -> Network -> Manual
Configuration-> Wireless -> Enter SSID>. Confirm if the Network is encrypted, e.g.
requires a WEP or WPA key, then enter the network name.
2. If your radio can connect to the network successfully, but is unable to play
particular stations, it may be due to one of the following reasons:
- The station is not broadcasting at this time of the day (remember it may be located
in a different time zone).
- The station has too many people trying to attach to the radio station server and the
server capacity is not large enough.
- The station has reached the maximum allowed number of simultaneous listeners.
- The station is not broadcasting anymore.
- The internet connection between the server (often located in a different country)
and yours is slow. Some internet service providers may fail to stream in certain
geographical areas.
- 18 -
Trouble Shooting
