9
PROBLEM
POSSIBLE CAUSE
SUGGESTION
Water does
not dispense.
Dispenser is unplugged.
Plug the dispenser into a grounded
GFCI power outlet.
Main power supply is off .
Re-establish main power supply.
Water supply not providing water.
Make sure water supply valve is ON.
System has malfunctioned.
Turn off the water supply and unplug
the dispenser. Contact dealer.
Cold water
does not dispense.
Too much cold water consumed
in a short period of time.
Wait 15 minutes for the water to cool.
The ventilation around the
dispenser is insuffi
cient.
Provide at least 6 in (15 cm) of clearance
on all sides of the dispenser.
System has malfunctioned.
Turn off the water supply and unplug
the dispenser. Contact dealer.
Hot water
does not dispense.
Hot water switch is OFF.
Turn ON hot water switch.
Too much hot water has been
consumed in short period of time.
Wait 15 minutes for the water to heat.
System has malfunctioned.
Turn off the water supply and unplug
the dispenser. Contact dealer.
Dispenser is noisy
during operation.
Dispenser is not level.
Place the dispenser on a
level, fl at surface.
Dispenser is touching
other objects.
Move the dispenser away
from other objects.
Water leaks from the
water dispense point.
The hot or cold water tank is
operating and venting.
The dripping should be temporary.
The water dispense point
has been damaged.
Contact Oasis Customer Service.
1-800-646-2747
Water is dripping out
of the dispenser and
onto the fl oor.
The cold water drain cap on the back
or the hot water drain cap on the
bottom is not fastened properly.
Tighten the drain cap. If the sealing
silicone material inside the drain cap is
torn or damaged, replace with a new one.
The hot or cold water
tank is leaking.
Turn off the water supply and unplug
the dispenser. Contact dealer.
The water being
dispensed has
a strange taste.
New water dispenser.
This is not uncommon with new water
dispensers. The taste usually goes away
after several gallons have been dispensed.
Dispenser requires cleaning.
Clean the waterways.
(See CLEANING THE WATERWAYS )
TROUBLESHOOTING
