Questions, problems, missing parts?
Before returning to your retailer, call us at 1-866-627-3435, 8 a.m.-6 p.m., EST, Monday-Friday, or email
us at [email protected]. Or visit our website at www.oase-livingwater.com
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Storage/Winterization
The unit is frost resistant to minus -4°F (20 °C). Should you store the unit outside of the pond, clean it thoroughly with a soft
brush and water, check it for damage, then store immersed in water or filled with water. Do not immerse the power plug in
water! Bearing in the motor block.
Wear parts
• Impeller unit
• Bearing in the motor block
Repair
Repair is not possible in the following cases. The pump has to be replaced.
• If there is no replacement part approved by OASE for a defective component.
• If an electric cable permanently connected to the pump becomes damaged or is shortened.
Disposal
Do not dispose of this unit with domestic waste! Disable the unit beforehand by cutting off the cables. Further
information about the recycling of this product can be obtained from your local municipal authority.
Spare parts
The use of original parts from OASE ensures continued safe and reliable operation of the unit.
Please visit our website for spare parts drawings and spare parts.
www.oase-livingwater.com
Issue
Cause
Solution
Pump does not start
No mains voltage
− Check the mains voltage
− Check supply lines
Pump does not deliver
Filter housing clogged
Clean
Excessively soiled water
Clean pump. The pump automatically switches on
again once the motor has cooled down.
Impeller unit blocked
Disconnect the power supply and remove obstacle.
Then switch the pump on again.
Insufficient delivered
quantity
Filter housing clogged
Clean
Excessive loss in the supply lines
− Select larger hose diameter
− Reduce hose length to reduce frictional loss
− Avoid unnecessary connection elements
Pump switches off after a
short running period
Excessively soiled water
Clean pump. The pump automatically switches on
again once the motor has cooled down.
Water temperature too high
Note maximum water temperature of +35°C. The
pump automatically switches on again once the
motor has cooled down.
Impeller unit blocked
Disconnect the power supply and remove obstacle.
Then switch the pump on again.
Pump has run dry.
Flood pump. Fully submerge the unit when operated
in the pond.
Troubleshooting
