nVent.com | 5
Problem
Solution
Braid clips are missing.
The braid clips are attached to the cardboard packing insert
under the lid. The braid clips must be used to ensure a
ground connection. If clips are missing or lost, call nVent at
(800) 545‑6258.
Mounting bracket is missing.
A pipe mounting bracket is supplied with the Power Connection,
Powered Splice, Powered Tee and Lighted End Seal kits. A
wall mounting bracket or additional pipe mounting bracket
may be ordered using one of the catalog numbers listed under
“Optional Accessories” on the front page of these instructions
when you place your order.
Connector does not snap onto bracket.
The bracket has two sets of attachment clips. Fold up the four
outer clips for the Power Connection and Lighted End Seal
kit. Fold up only the center clips for the Powered Splice and
Powered Tee kits.
Heating cable type not mentioned.
RayClic connection kits are approved for use only with
RAYCHEM HWAT, XL-Trace, and IceStop heating cables. Do not
use with other heating cables.
Braid clip does not fit.
Be sure the clip is installed on the metal braid, not on
the outer jacket.
Heating cable does not have aluminum wrap.
Only HWAT heating cables have the aluminum wrap under the
braid. Skip the aluminum wrap removal step for XL-Trace and
IceStop heating cables.
Heating cable cannot be inserted into connector.
Check for the following:
• Apply lubricant to heating cable primary (white) jacket.
• Outer jacket strip length is 3 1/8-inches.
• Braid clip is installed on top of the metal braid, not on the
outer jacket.
• Braid is pulled back over braid clip.
• For HWAT, 1-inch of braid is removed.
• Sealing nut is loose (but not removed).
• Connection screws are loose.
Lid does not close.
Be sure all screws are fully tightened before closing the lid.
Heating cable cannot be removed.
The power connection and end seal are designed to be installed
only once; the heating cable cannot be removed once installed.
Additional RayClic-E and RayClic-LE end seals can be ordered
from nVent.
Light does not come on.
• Verify there is voltage present.
• Verify the cable guide is screwed down completely.
• If the light still does not function, the RayClic-LE cannot be
repaired and must be replaced.
Troubleshooting Guide
