NumaLink-3.0™ Users Guide and Service Manual
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5. Technical Support
5.1 Logging and Error Reporting
NumaLink-3.0 logs messages that indicate the progress of translations; these messages can also help in
understanding and resolving translation problems.
You can see the messages in two ways:
1.
Messages from the current translation session are shown in the Status tab of the NumaLink-3.0 GUI;
see section 4.3.
2.
Messages from all sessions are appended into log files that, by default, are stored in
C:\Program Files\Numa\Logs
The full paths to the log files are displayed in the General tab of the NumaLink-3.0 GUI, as shown in
section 4.1.
The verbosity of these messages is configurable, also on the General tab. We recommend the Normal
setting for most situations; if you are reporting a translation error to the Numa Technical Support Staff,
you may be asked to rerun the translation with the Verbose message setting.
5.2 Remote Diagnostics
NumaLink-3.0 translation systems come with remote diagnostics software pre-installed and configured.
This software, called pcAnywhere
, allows the Numa Technical Support Staff to dial in to the
NumaLink system for troubleshooting and software upgrades.
NOTE In order to receive remote support, the NumaLink-3.0 system must be connected to a
dedicated analog phone line that does not run through a PBX phone system.
This is also called a
D.I.D. (Direct In-Dial) line. If you have to dial a number (such as 9) to get an outside line, then the line is
not a D.I.D. line. Digital (PBX) phone lines such as those in hospitals will damage the modem, so please
double-check with the personnel in charge of the phone system at your site.
When attaching the phone line to the back of the NumaLink-3.0 computer, please make sure that it is
plugged into the appropriate jack. The modem will have two jacks side by side; plug the phone line into
the one labeled “TELCO” (it may instead have a picture of the plastic connector for the line); see Figure
10.
Figure 10 – Proper Telephone Line Connection
