Asphalt and concrete cutters
Operation manual
Page
19
issued 01/2017
7.
WARRANTY CONDITIONS
Construction machines manufactured by NTC are designed and manufactured to suit longterm operation by most difficult conditions. Based on our
experience we can say that these machines do work reliably not during the warranty period but also long time after the warranty expires.
If it happens that the machine does not work to your satisfaction, we are always here to help. In case of any failure please proceed as following:
1.
Check if the failure isn´t caused by breaking operation manual or if it isn´t caused by a basic cause (not enough fuel in the tank, low level of
engine oil, dirty air filter).
2.
If you were unable to fix the failure, contact the manufacturer or its authorized service (see warranty protocol).
3.
Mention following info there:
Company name, your name, phone and fax number
Machine type, serial number
Type of failure
If the machine is in warranty, write date of purchase and let the serviceman know it is a warranty case
4.
Warranty claim needs to be done in written form, best if Warranty claim form is used.
5.
Every warranty claim will be checked by authorized staff immediately and the way of repair will be suggested.
Warranty conditions are described in the agreement with particular distributor.
The right for warranty expires in following cases:
-
Machine was not used and maintained according to operation manual or was damaged by inadequate intervention by operator or unathorised
service
-
Machine was not serviced according to maintenance plan in operation manual
-
Machine was used in different conditions or for different purpose than it is determined to
-
Other refills or spare parts than recommended were used for repair or maintenance
-
Machine had an accident or was damaged by force majeure
-
Intervention to the machine construction was done without manufacturer approval
-
Failures were caused by inadequate storing or manipulation
-
Items of common wear such as drive belts, bowdens, filters, plastic washers, blades, etc. are excluded from warranty
