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7. WARRANTY
Trojan Telecom has built the NRX Flatphone to a
high standard. Our warranty reflects our belief that
during it’s working life you should not experience
any mechanical failures.
However, on the rare occasion a breakdown occurs,
the Trojan telephone is covered by a two year
warranty.
Trojan Telecom will at all times use a sensible and
supportive attitude towards warrantable returns,
working with you in identifying ‘no fault found’.
The following terms and conditions apply:
1) Where we find a genuine warranty failure, Trojan
Telecom will replace the faulty instrument with a
one-for-one replacement.
2) It is the responsibility of the user to return the
faulty telephone to Trojan Telecom. We ask you to
cover this cost and we will return your replacement
telephone at our expense.
3) We reserve the right to repair the faulty item or
replace it with a similar telephone of the same make.
4) Discontinued models under warranty will be
replaced with a similar or more featured telephone.
5) We reserve the right to charge for items considered
Warranty
to be chargeable under fair wear and tear.
6) User misuse or any modification carried out to
the Trojan telephone by the customer is not
considered a manufacturing fault or component
defect. Therefore it is not covered by the warranty.
7) User damage will not be covered under the
terms of the warranty.
8) When returning the telephone please ensure you
fully complete the returns authorisation form,
failure to do so could cause you unnecessary delay.
The terms of this warranty do not effect your
statutory rights.
Warranty applies to UK customers only.
Faulty units should be returned to our service
centre at the following address, together with the
completed return form on the opposite page.
SERVISCOMM
UNIT 2
RED BARNES WAY
McMullen Road
Darlington
DL1 2RR
UK
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Warranty
Date of Purchase
Model No
Details of Fault
Returns Authorisation Form
Customer Details
Address: .................................
Tel No: ......................
Returns Auth No: .....................
.................................................
Fax No: ......................
.................................................
Account No: ..............
Trojan Telecom's full liability will extend to the cost of repair
or complete replacement of the returned item only.
