NRG Product Manual
LOGR-S Data Logger
NRG_LOGR-S_Manual
Rev. 1.0
[email protected] | Page 72
5 November 2021
Before sending the repair item to NRG Systems, check with your local customs authorities about
provisions in your country for exporting and re-importing repair items. Some countries treat repair
shipments like new shipments and charge import duties and taxes again upon re-importation. Other
countries have specific steps to follow or specific forms to complete which help reduce the import duties
upon re-import of the item.
Send your item to NRG Systems "Delivery Duty Paid"
(see address below) using a door-to-door courier
service such as UPS, FedEx, or DHL. If the repair is not urgent, please send your package by Airmail.
(Courier services deliver the package directly to us, customs cleared.)
NRG Systems will not accept packages shipped Freight Collect or with Collect charges.
If NRG Systems refuses the shipment, the courier service will charge your account return freight charges.
DO NOT send return items by direct or consolidated air freight service with an airline.
The cost for air freight may seem lower than the courier service, but air freight costs do not include
customs clearance, airport handling, break bulk fees, and inland delivery to NRG Systems.
Attach a Commercial Invoice
to the carton. The Commercial Invoice should include the following
information:
Name and address of the shipper.
NRG Systems' complete address and telephone number as the consignee.
Description of the items being returned.
Quantity of each item being returned.
Value for customs / insurance (purchase price or replacement cost).
Number of cartons with respective weights and dimensions.
Please include the following statement to avoid paying US import duties:
"These items are being returned to their U.S. manufacturer. Country of manufacture and origin is USA,
HTS CODE 9801.00.1012."
Pack your repair item in a sturdy packing carton.
Tag each item with a brief description of the problem.
Insure your shipment
against damage or loss in transit. Be sure to check the appropriate box and enter
a "Value for Carriage" (insurance) on your air waybill. The value is the purchase price of the equipment
or what it would cost to replace the equipment if the shipment were lost. Keep a record of the tracking
number.
NRG Systems
Attn: RMA# _______
110 Riggs Road
Hinesburg, VT 05461 USA
1-802-482-2255
Example of ship to address:
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