Novell SENTINEL 6.1 SP2, Руководство пользователя, Страница: 101 / 528

Incidents Tab 101
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4.4.2 Viewing an Incident
To open an Incident
1 Click Incidents > Display Incident View Manager or click Display Incident View Manager
button on the Tool Bar.
2 Open an Incident by:

Selecting a view from the Switch Views button in the bottom right corner.

Double click an incident in the Incident View Manager window.
4.4.3 Attaching Workflows to Incidents
To attach a workflow to an Incident:
1 Open an incident.
2 In the Incident window, click iTRAC Tab.
3 Select an iTRAC process from the drop-down list.
4 Click Save.
NOTE: You can attach only one process to an incident.
4.4.4 Adding Notes to Incidents
To add a note to an Incident:
1 In the Incident window, click Notes Tab.
2
Click Add. Add Notes to Incident window displays.
3 Provide your notes and click OK.
4
Click Save.
NOTE: To edit or delete the note, select a note in the Notes tab of the Incident window, right-click
the note and select edit or delete.
4.4.5 Adding Attachments to Incidents
To add an attachment to Incident:
1 In the Incident window, click Attachments Tab.
2 Click Add. Add Attachment to Incident window displays.