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Helpdesk Administration Guide
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2.4.5 Roles
This is where Administrators can change the roles of users. You can assign combinations of the roles
to grant the appropriate access for your staff. For example, you can grant Administrators the
Administrator role and the Reporter role so they can assist users and track their technical staff’s
efficiency.
1
Log in by specify your Helpdesk username and password in the fields provided, then press the
Enter key on your keyboard.
2
Specify the full name of the Helpdesk user in the
Technician
,
Reporter
, or
Administrator
fields.
3
Click
Add
to the right of the perspective field.
