Administration
21
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26
Aug
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st 20
07
5
Click
Open Incident
to submit the incident ticket.
2.1.2 User Directions for Searching for a Helpdesk Ticket
1
Click
Lookup
to check on a submitted incident ticket.
2
Sort tickets by clicking the following headings:
ID, Date, Priority, Status, or Technician
Assigned.
3
Click
Details
to see specifics on your chosen Helpdesk ticket. You are directed to the
View
Incidents
page.
4
On the
View Incident
page, check the information about your incident.
Assigned Technician:
Name of technician who is working on your ticket.
Solution:
A detailed description of the answer to your problem.
