Novell OPEN WORKGROUP SUITE SMALL BUSINESS EDITION 9.3 - ADMINISTRATION 10-2007, Руководство пользователя, Страница: 21 / 30

Administration 21
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5 Click Open Incident to submit the incident ticket.
2.1.2 User Directions for Searching for a Helpdesk Ticket
1 Click Lookup to check on a submitted incident ticket.
2 Sort tickets by clicking the following headings: ID, Date, Priority, Status, or Technician
Assigned.
3
Click Details to see specifics on your chosen Helpdesk ticket. You are directed to the View
Incidents page.
4 On the View Incident page, check the information about your incident.
Š
Assigned Technician: Name of technician who is working on your ticket.
Š Solution: A detailed description of the answer to your problem.