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6.5.1 Advanced Support
Qualified support is available by phone and e-mail at transparent rates. SUSE Linux
10.0 comes with 90-day installation support. Additionally, if you are running SUSE
Linux for personal use, you can take advantage of our at-home Advanced Support
program. You can reach us by phone:
• Germany: 0190-86 28 00 (1.86 €/minute)
• Austria: 0900-47 01 10 (1.80 €/minute)
• Switzerland: 0900-70 07 10 (3.13 SFr/minute)
• Rest of Europe: Phone: +44-1344-326-666, Price: € 46 including VAT. Monday-
Friday from 12:00 to 18:00 CET
• United States and Canada: Phone: +1-800-796-3700. Price: $39 including tax.
Monday-Friday from 09:00 a.m. to 06:00 p.m. EST or 06:00 a.m. to 03:00 p.m.
PST.
• All other countries: Phone: +44-1344-326-666, Price: € 46 including VAT, Monday-
Friday, 12:00-18:00 CET
One incident covers up to twenty minutes of assistance from our experienced support
staff. The payment is credit-card based. Visa, Eurocard, and Mastercard are accepted.
Financial transactions may be handled by our service partner, Stream / ECE EMEA
Ltd.
Please be aware that the phone numbers may change during the sales cycle of SUSE
Linux 10.0. Current numbers as well as a detailed listing of the subjects covered by the
Advanced Support Service can be found at
http://www.novell.com/
usersupport
.
NOTE
While our expert staff will do their best to provide top-quality support, we
cannot guarantee a solution.
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