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Common Problems and Solutions

The following are some common problems and solutions.

My MiFi M100 just powered off without my pressing the power button. Why?

This may occur under any of the following circumstances.

•

Pressing the Master Reset button

•

MiFi M100 automatically restarting after configuration changes

•

Switching profiles

•

Restoring the configuration settings

•

Battery depletion

To restore service, follow these steps:

➊

Manually press and hold the power button to turn the MiFi M100 back on.

➋

If the battery is depleted, charge the MiFi M100 with the wall charger.

How do I access the MiFi M100 Web UI?

➊

Make sure the MiFi M100 is turned on.

➋

Connect a computer to the MiFi M100 network.

➌

Open a browser on the computer and go to

http://my.mifi

http://192.168.1.1

➍

How do I reset the MiFi M100 back to factory settings?

You can reset the MiFi M100 manually or with the Web UI.

To reset the MiFi M100 using the Web UI:

➊

Select

Settings

in the menu panel on the left, and then select the

Device Settings

tab.

➋

Select the

Backup and Restore

subtab.

➌

In the Backup and Restore page, click the

Restore Factory Defaults

button. This button resets

all Access Point and Router settings to their factory default values. All existing settings are
lost. (See

Backup and Restore

on page 34).

To reset the MiFi M100 manually:

➊

Remove the battery cover of the MiFi M100 and locate the master reset button near the
angle corner. (It is marked RESET.)

➋

Place one end of an unfolded paper clip into the master reset button hole.

Содержание MIFI M100

Страница 1: ...userguide GETTING STARTED USING YOUR MiFi M100 MiFi M100 WEB UI MiFi APP TROUBLESHOOTING PRODUCT SPECIFICATIONS REGULATORY INFORMATION GLOSSARY M100 ...

Страница 2: ...or otherwise transfer the software drivers or Derivative Works to any country where such transfer is prohibited by the United States Export Administration Act or any successor legislation or in violation of the laws of any other country Trademarks and Service Marks Novatel Wireless is a trademark of Novatel Wireless Inc and the other trademarks logos and service marks collectively the Trademarks u...

Страница 3: ...On 14 Power Off 14 Connecting to Your MiFi M100 15 Managing Your MiFi M100 16 MiFi M100 Web UI 17 Accessing and Navigating the MiFi M100 Web UI 18 Accessing the MiFi M100 Web UI 18 Logging In 19 Navigating the MiFi M100 Web UI 20 MiFi M100 Home Dashboard 22 Connected Devices 23 Editing a Connected Device 24 Changing the Maximum Number of Connected Devices 25 Blocking and Unblocking Devices 26 Sett...

Страница 4: ...fo 50 Modem 51 Diagnostics 51 Logs 52 Software Update 53 The MiFi App 54 Overview 55 Installing the MiFi App 56 Setting Up Your Account 57 Logging In 59 MiFi App Dashboard 60 Displaying the Wi Fi Password 61 Viewing Connected Devices 61 Account Settings 62 Changing Your Account Password 63 Logging Out 64 MiFi App Menu 65 Wi Fi Network Settings 66 Roaming Settings 67 Help 70 Troubleshooting 71 Over...

Страница 5: ...y Information 78 Product Specifications 79 General 79 Technology Bands 79 Environmental 80 Regulatory Statements 81 Wireless Communications 83 Limited Warranty and Liability 83 Safety Hazards 84 Proper Battery Use and Disposal 86 Glossary 87 ...

Страница 6: ...Overview Power Management Caring for Your MiFi M100 Getting Started 1 ...

Страница 7: ...E Up to 10 Hours of Battery Life on a Single Charge Actual battery life between charges varies depending on usage number of connected devices and battery age Manage Wireless Network Activity MiFi M100 Web UI is an easy to use web based interface that allows you to manage monitor and customize your Wi Fi and 4G LTE connection MiFi App lets you monitor and manage the MiFi M100 from a smartphone or o...

Страница 8: ... devices need Wi Fi capability only In order to access the Web UI and change settings you will also need access to a web browser The MiFi M100 is compatible with all major operating systems and works with the latest versions of browsers including Android Google Chrome Firefox Internet Explorer Safari and Mobile Safari Your MiFi M100 must have proper data service to function See Using Your MiFi M10...

Страница 9: ...p in the small hole to reset the MiFi M100 to factory settings See How do I reset the MiFi M100 back to factory settings on page 73 SIM Card Slot The SIM card is pre installed here Battery Removal Divot Insert a fingernail here and lift to remove the battery Battery Compartment The battery contacts connect here SSID Password Sticker Contains the SSID assigned to this particular device and the pass...

Страница 10: ...ttery is fully charged the battery LEDs are solid USB wall charger You can use the MiFi M100 when the battery is installed and the charger is plugged into a wall socket Please ensure the wall socket is located near the equipment and is easily accessible The MiFi battery charges while it is plugged into the charger Before using the MiFi M100 read the battery safety information in the Safety Hazards...

Страница 11: ... Novatel Wireless recommends the following guidelines Protect the MiFi M100 from liquids dust and excessive temperatures Do not apply adhesive labels to the MiFi M100 they might cause the MiFi M100 to potentially overheat and they might alter the performance of the antenna Store the MiFi M100 in a safe place when not in use ...

Страница 12: ...4G LTE Speed Using Your MiFi M100 for the First Time Connecting to Your MiFi M100 Managing Your MiFi M100 Using Your MiFi M100 2 ...

Страница 13: ...ntranet check your email and download attachments at speeds that are up to 10 times faster than 3G 4G Mobile Broadband with LTE Download typical download speeds of 5 12 Mbps Upload typical upload speeds of 2 5 Mbps Wi Fi 802 11b g n 802 11b uses the 2 4 GHz frequency with a bandwidth up to 12 Mbps Actual throughput speed and coverage may vary Speed claims not applicable when roaming ...

Страница 14: ...the cover aside Align the gold colored contacts on the battery with the gold colored contacts on the MiFi M100 and gently slide the battery into place Replace the cover by setting it on the MiFi M100 where the notches align then press on the cover until it clicks into place and is flat across the entire bottom surface Fully charge the battery See Charging the Battery on page 10 Power on the MiFi M...

Страница 15: ...urs to ensure a full initial charge When fully charged the battery has up to 10 hours of life To charge the battery Connect the micro USB end of the charger into the charging port of the MiFi M100 Plug the other end of the wall charger into the appropriate electrical outlet CAUTION Use only batteries and chargers with your MiFi M100 that have been approved by Novatel Wireless for optimal performan...

Страница 16: ...nail to gently lift off the battery cover Set the cover aside Insert your finger into the battery removal divot and lift the battery out of the battery compartment Align the gold colored contacts on the new battery with the gold colored contacts on the MiFi M100 and gently slide the battery into place ...

Страница 17: ...Fi M100 battery cover and remove the battery See Replacing the Battery on page 11 Locate the SIM Card protector Use a fingernail or unfolded paper clip to slide the SIM card out of the protector into the bay Then carefully remove the SIM card NOTE Should your 4G SIM card be lost or damaged contact your network operator To install a new 4G LTE SIM card Take off the MiFi M100 battery cover and remov...

Страница 18: ...e features and accessories you use New batteries or batteries stored for a long time may take more time to charge When charging your battery keep it near room temperature When storing your battery keep it uncharged in a cool dark dry place Never expose batteries to temperatures below 20 C 4 F or above 60 C 140 F Never leave the MiFi M100 in an unattended vehicle due to uncontrollable temperatures ...

Страница 19: ...wer the MiFi M100 On and Off Power On Press and hold the power button until the Battery Charge and Signal Strength LEDs light up and stay lit Power Off Press and hold the power button until the LEDs turn off ...

Страница 20: ...ter to your MiFi M100 See Charging the Battery on page 10 To connect to your MiFi M100 Turn on your Wi Fi enabled device and turn on your MiFi M100 using the power button The MiFi M100 LEDs will light up The MiFi M100 broadcasts its own Wi Fi name or SSID Open the Wi Fi application or controls on the computer or Wi Fi enabled device that you want to connect to your MiFi M100 and find the Wi Fi nam...

Страница 21: ...b browser on a computer laptop or other device It is a full configuration interface offering you the most tools and options for managing your MiFi M100 The MiFi App is an app you can download to a mobile device such as a phone or tablet You can use it to view signal strength battery power data usage connected devices as well as view and change your password turn roaming on and off and view device ...

Страница 22: ...Accessing and Navigating the MiFi M100 Web UI MiFi M100 Home Dashboard Connected Devices Data Usage Settings Customer Support About MiFi M100 Web UI 3 ...

Страница 23: ... or Wi Fi enabled device to your MiFi M100 to access the Internet See Connecting to Your MiFi M100 on page 15 Open a web browser on your connected device type http my mifi or http 192 168 1 1 into the address bar and press Enter The Welcome Screen appears MiFi M100 Welcome Screen On this screen you can see signal strength battery power the number of connected devices and estimated data usage at a ...

Страница 24: ...The first time you connect a device to your MiFi M100 this Sign In page appears automatically Type your MiFi M100 admin password in the Admin Password field NOTE Your initial admin password is the same as your Wi Fi network password written on the inside of the MiFi M100 battery case See Components on page 4 You can change this password in the MiFi M100 Web UI See Admin Password on page 33 ...

Страница 25: ...h you can use to access information and customize settings for your MiFi M100 MiFi M100 Home Dashboard Navigating the MiFi M100 Web UI Use the menu panel on the left side of the MiFi M100 Dashboard to access different sections of the MiFi M100 Web UI Menu Panel ...

Страница 26: ... Dashboard selecting View under Connected Devices takes you to the Connected Devices page also available through the menu panel Pages in the Settings and About sections also include tabs across the top that open additional pages within that section Tabs in the Settings Section ...

Страница 27: ...Wi Fi network name SSID Wi Fi network password select Show to reveal Signal strength Battery power Number of connected devices Data usage MiFi M100 Home Dashboard The Home Dashboard also includes links to commonly used pages of the website With them you can Change your Wi Fi Network Name or Password View info on connected devices View details on data usage Access customer support ...

Страница 28: ...type has not been set no icon is displayed Once you set the device type an appropriate icon is displayed IP Address The IP address of the connected device MAC Address The MAC Address is a unique network identifier for this connected device Link Local If the connected device supports IPv6 the Link Local IPv6 address is displayed Edit Allows you to edit a connected device type or name Block Allows y...

Страница 29: ...ges to show tools for editing the device name and type Connected Devices Edit To change the icon displayed next to the device select a device type from the dropdown list Connected Devices Select Device Type To change the name used to identify the device select the current name in the text field and type a new name Select Save to finish editing the device ...

Страница 30: ... Change Max Connections link on the right side of the Connected Devices page Connected Devices Change Max Connections Link The Settings section opens to the Wi Fi Hotspot page Select the maximum number of devices to allow from the Max Wi Fi connections dropdown list Wi Fi Hotspot Max Wi Fi Connections Select Save Changes ...

Страница 31: ...ck Buttons Data Usage Use the Data Usage page to set data counters and thresholds to match that of your service provider data plan Later you can refer to this page to see An estimate of data used so far in the current billing cycle The number of days remaining in the billing cycle The date on which the billing cycle was last reset To set data usage settings Contact your service provider if necessa...

Страница 32: ...Reset Counter Button lets you set the data usage counter to 0 Be aware that actual billed data usage may be higher than what is shown if you do this on any day other than the cycle start date Data Usage Page ...

Страница 33: ...e Settings lets you set preferences for your device change your administration password and backup or restore settings See Device Settings on page 31 Mobile Settings includes settings for connecting to a provider network See Mobile Settings on page 36 Advanced includes settings for firewall MAC filter LAN port filtering and port forwarding See Advanced on page 40 Settings Page ...

Страница 34: ...attempt to connect to the MiFi M100 Security Use this to change the security mode used WPA WPA2 Mixed Mode WPA2 Personal PSK or None Wi Fi Password key Use this to change the Wi Fi password or key required to connect to the MiFi M100 The password must be at least eight characters For greater security use a mixture of letters digits upper and lower case and symbols Max Wi Fi connections Use this to...

Страница 35: ...o your MiFi M100 after saving changes 2 4 GHz Band Settings To change band settings for the MiFi network select 2 4 GHz Band Settings on the lower left side of the page This expands options to include the following 802 11 Mode Use this to change the mode used to transmit data Channel Use this to change the channel used to transmit data When you are done making changes select Save Changes to finali...

Страница 36: ...er priority for multimedia in the transmission of data This option must be enabled when using 802 11n mode Wi Fi Privacy Separation Select this option to prevent connected devices from communicating with each other By default this option is disabled When you are done making changes select Save Changes to finalize and accept the new settings Settings Wi Fi Settings Wi Fi Options Device Settings The...

Страница 37: ...bling the LED lights on the MiFi M100 Date Select the format in which to display dates in the MiFi M100 Web UI USA mm dd yyyy or Europe dd mm yyyy Time Select the format in which to display time in the MiFi M100 Web UI 12 hour or 24 hour Number Format Select the format in which to display numbers in the MiFi M100 Web UI 3 243 00 or 3 243 00 When you are done making changes select Save Changes to f...

Страница 38: ...0 Web UI To change your admin password Enter the current password in the Current MiFi Admin Password field Type a new password in the New Admin password field You must use at least five characters Type the new password a second time in the Confirm new Admin password field Select Save Changes Settings Device Settings Admin Password Page ...

Страница 39: ...e allows you to Back up your current MiFi M100 settings and preferences to a file on your computer Restore settings from a previously saved backup file Restore the MiFi M100 to factory default settings Restart or shut down your MiFi M100 Settings Device Settings Backup and Restore ...

Страница 40: ...the Downloads folder on your computer Select the desired settings backup file saved on your computer Select Restore Now Restore Previous MiFi M100 Settings NOTE If you repeatedly enter the wrong admin password when backing up or restoring settings you will be locked out of the backup restore function You will have to restore the MiFi M100 to factory settings to access it again To restore all setti...

Страница 41: ...es whether or not the SIM PIN lock feature is in use See SIM Unlock on page 39 Mobile The Mobile section of the Mobile Settings tab lets you turn cellular data on or off When cellular data is turned off Internet connection is no longer available To turn off cellular data and prevent all internet traffic from using the MiFi M100 mobile broadband connection Select the ON OFF slider so it displays OF...

Страница 42: ... changing these settings could adversely affect your internet connection If you have a corporate account with your own APN however you can use these controls to specify a custom APN To specify a custom APN Select Custom from the Active APN Profile dropdown list Enter the APN in the APN Name field Select Save Changes To return to the preconfigured APN defaults select Reset changes Settings Mobile S...

Страница 43: ...elect a network manually select Scan for Networks Any existing network connection is terminated and the system scans for all available networks After a couple of minutes a list of available networks is displayed Select the one you want to use If connection to the manually selected network is lost the MiFi M100 will revert to automatic network selection Settings Mobile Settings Network Selection ...

Страница 44: ...e DNS 1 IP address field Enter the IP address for the second DNS in the DNS 2 IP address field if applicable Select Save Changes Settings Mobile Settings Manual DNS SIM Unlock The SIM Unlock section of the Mobile Settings page indicates whether or not the PIN lock feature is in use If ON the PIN lock has been turned on and the SIM PIN must be entered in order to connect to the mobile network If OF...

Страница 45: ...ings VPN Passthrough Turns ON OFF the VPN feature and allows or disallows connected devices to establish a VPN tunnel If ON this feature allows VPN clients to connect through the MiFi M100 to remote VPN Servers Normally this option should be turned on If OFF VPN clients are not allowed to connect IPv6 Transparent Mode Allows connected devices to be accessible from the Internet DMZ IPv4 Allows the ...

Страница 46: ...sconnected Refresh Use to refresh the screen and delete any unsaved changes Add Device Use to add a new device to the devices list Save Changes Use to activate and save new settings Settings Advanced Settings MAC Filter To add a device to the device list Select Add Device and enter the device name in the Name field Select the device type from the Type dropdown menu Enter the MAC Address in the MAC...

Страница 47: ...uld be left turned on Start DHCP address range at The start range of IP addresses reserved for use by the MiFi M100 s DHCP server table DHCP address range The current range of IP addresses reserved for use by MiFi M100 s DHCP server table If a device with a static IP address wants to connect to MiFi M100 s network the static IP should be outside of the DHCP address range Most devices do not have a...

Страница 48: ... do not select HTTP you can connect to a VPN server but you cannot connect to a web page using your Internet browser Applications When port filtering is enabled only those applications that are selected here can access the Internet all other applications are blocked By default all applications are selected Deselect the check box for each application you do not want to be able to access the Interne...

Страница 49: ...alue for both the Start Port and the End Port Select the protocol TCP UDP or both used by the port range from the Protocol dropdown menu Use the On check box for the application to specify whether or not to allow the application to access the Internet Select Save Changes to activate and save any changes made to the custom applications To delete a custom application Select the Delete check box next...

Страница 50: ...anced Settings page contains the following sections Port Forwarding Click on the left side of the ON OFF button to activate Port Forwarding Default Applications Lists standard applications that can be forwarded DNS FTP HTTP POP3 SMTP SNMP Telnet and TFTP Use fields in the Destination IP Address column to specify a device to forward traffic to Use check boxes in the On column to enable or disable f...

Страница 51: ...port range in the From and To fields If you chose Single port type enter the numbers in the Ext and Int fields Select the protocol TCP UDP or both used by the port range from the Protocol dropdown menu Use the On check box for the application to enable or disable port trafficing for this application Select Save Changes to activate and save any changes made to the custom applications To delete a cu...

Страница 52: ...ge includes links to this user guide and to a Tips and Tricks document Both documents are PDF files that you can open for viewing or download For further customer support contact your for network service provider for assistance Customer Support ...

Страница 53: ...fo See Device Info on page 50 Diagnostics See Diagnostics on page 51 Logs See Logs on page 52 Software Update See Customer Support on page 47 Internet Status The Internet Status page shows MiFi M100 settings and status and contains the following sections Internet Status See Internet Status on page 49 IPv4 See IPv4 on page 49 IPv6 See IPv6 on page 49 About Internet Status ...

Страница 54: ... the network Transmitted The amount of data sent to the network IPv4 The IPv4 section displays the following information IP Address The IP address for the MiFi M100 Mask The subnet mask network setting for the MiFi M100 The default value 255 255 255 0 is standard for small class C networks If you change the LAN IP Address ensure you use the correct Subnet Mask for the IP address range containing t...

Страница 55: ...ufacturer of the MiFi M100 Model The model number or name of the MiFi M100 Software version The current version of MiFi M100 software MiFi OS version The MiFi M100 operating system OS including its components version Modem FW version The current modem firmware version Wi Fi FW version The current Wi Fi firmware version Web UI version The web user interface version PRI version The configuration ver...

Страница 56: ...this field indicates some form of SIM error the MiFi M100 will not be able to connect to the mobile network ICCID The ID number assigned to the SIM Card Diagnostics The Diagnostics page shows information about the 4G LTE network This page is used only for troubleshooting and technical support It displays the following information Status Status of the network InService Disabled Not available or Ava...

Страница 57: ...rn logs off Delete system logs Specifies the number of days to store logged events You can set this to 1 2 3 or 4 days If the system log is full the oldest data is discarded regardless of this setting Save Changes Saves any changes you make to the above settings Mobile Network Log Displays events and messages pertaining to the mobile network This log is displayed by default System Log Displays eve...

Страница 58: ...3 Software Update The Software Update page shows the current MiFi M100 software version the date and time the system last checked for an update and whether a new update is available About Software Update ...

Страница 59: ...Overview Installing the MiFi App Setting Up Your Account Logging In MiFi App Dashboard MiFi App Menu The MiFi App 4 ...

Страница 60: ...r Wi Fi network name SSID and password View current signal strength and battery charge See how much data has been used since the last reset See how many devices are connected to your MiFi M100 See if you are roaming and turn domestic roaming on or off Turn MiFi M100 broadcasting on or off View information about your device Change the password you use to open the MiFi App ...

Страница 61: ...iFi App and select Get to download it MiFi App Icon Once downloaded the MiFi App is automatically installed and an icon for it is added to your Multi Touch display To download the app to an Android device Click the Play Store button to go to the Google s Play Store Select Search enter MiFi in the Search field and select Search Select the MiFi App and download it MiFi App Icon Once downloaded the M...

Страница 62: ...sure the MiFi M100 is turned on and connected to the network On your mobile device select the MiFi App icon to open the app The Sign Up screen appears Sign Up Screen Enter your email address in the Email Address field Enter a password that you want to use to access this app in the Password field The password must be at least six characters Repeat the password in the Repeat Password field ...

Страница 63: ... screen appears Device Password Screen Enter the case sensitive password that is printed on the sticker inside the MiFi M100 battery cover Select Connect Be sure to store your MiFi App log in information somewhere safe for future reference ...

Страница 64: ...n your mobile device select the MiFi Mobile icon to open the app The Log In screen appears Log In Screen Enter your email address in the Email Address field Enter the account password you specified earlier in the Password field NOTE If you have forgotten your password select Forgot Password enter your account email address and select Send You will receive an email with instructions for retrieving ...

Страница 65: ...en the network is broadcast The name of your network provider and roaming status Signal strength Remaining battery power Estimated data usage Number of devices connected to your MiFi M100 App Dashboard An Account icon in the top left corner displays the Account Settings screen which you can use to change your password or log out See Help on page 70 A Settings icon in the top right corner displays ...

Страница 66: ...word Display Screen Viewing Connected Devices To see a list of devices that are currently connected to the MiFi M100 select Manage under the Connected Devices icon on the App Dashboard The Connected Devices screen appears listing the name and icon type of each device connected to the MiFi M100 network Select the Refresh icon in the top left corner to refresh the screen Select Done in the top right...

Страница 67: ...ount Settings screen Account Icon on the App Dashboard The Account Settings screen includes two sections User Info This displays the email address used to set up your MiFi App account and offers an option to change your account password Log Out Select Log Out to exit the application Account Settings Screen ...

Страница 68: ...word Select the Account Settings icon in the top left corner of the App Dashboard Select Change Password The Change Password screen appears Change Password Screen Type a new password for your account in both the New Password and Repeat Password fields Select Save ...

Страница 69: ...ogging Out To log out of the MiFi App Select the Account Settings icon in the top left corner of the App Dashboard Select Log Out A pop up prompt asks for confirmation Log Out Confirmation Prompt Select Yes ...

Страница 70: ...e or disable network broadcasting Roaming Settings Use this option to enable or disable domestic roaming See Roaming Settings on page 67 Advanced Settings Use this to change your account password See Advanced Settings on page 68 Device Info Displays information about the MiFi M100 See Device Info on page 69 Help Use this option to view reference documents and to connect with customer support See H...

Страница 71: ...word are displayed at the top of the screen The Broadcast WiFi Network Name slider lets you enable or disable network broadcasting If you disable broadcasting the MiFi M100 network name will not appear on lists of available Wi Fi networks You will still be able to connect to the network by manually entering the Wi Fi name and password Network Settings Screen ...

Страница 72: ...67 Roaming Settings Select Roaming Settings from the Mobile App menu to display the Roaming Settings screen Use the Domestic Roaming slider to enable or disable domestic roaming Roaming Settings Screen ...

Страница 73: ...pp menu to access the full MiFi M100 Web UI which offers more advanced options for MiFi M100 configuration When the Sign In screen appears enter your admin password and select Connect Sign In Screen For details on the MiFi M100 Web UI refer to the previous chapter ...

Страница 74: ...Info from the Mobile App menu to display the Device Info screen This screen displays information about the MiFi M100 including associated phone number IMEI software version modem firmware version and PRI version Device Info Screen ...

Страница 75: ... screen This screen refers you to your network service provider for questions about connectivity or your data plan For technical help it refers you to the MiFi M100 User Guide this document It also includes a link for Customer Support contact information Help Screen ...

Страница 76: ...Overview Common Problems and Solutions Technical Support Troubleshooting 5 ...

Страница 77: ... or a network problem The following tips can help solve many common problems encountered while using the MiFi M100 First Steps Make sure you have an active wireless network plan Make sure you are in the correct geographic region for your wireless network plan Ensure that your wireless coverage extends to your current location Restart your computer and your MiFi M100 This alone can resolve many iss...

Страница 78: ... to the MiFi M100 network Open a browser on the computer and go to http my mifi or http 192 168 1 1 Sign in using your Admin password How do I reset the MiFi M100 back to factory settings You can reset the MiFi M100 manually or with the Web UI To reset the MiFi M100 using the Web UI Select Settings in the menu panel on the left and then select the Device Settings tab Select the Backup and Restore ...

Страница 79: ...ther the device is in Stealth mode Go to the MiFi M100 Web UI Select Settings from the menu panel Select the Device Settings tab Under LED Preferences check the Stealth Mode check box If it is selected deselect it to exit Stealth mode If the MiFi M100 in not in Stealth mode and the LEDs are still not lit Make sure the battery is properly seated in the device Make sure the battery is fully charged ...

Страница 80: ...our Windows Wi Fi adapter Mac AirPort is turned on Refer to your computer s Help if you need assistance For mobile devices make sure the device is not in Airplane mode I see the network name but cannot connect to my MiFi M100 Check that you are using the correct Wi Fi password to try to connect How do I disconnect from the network Simply turn off the MiFi M100 to disconnect from the network You ca...

Страница 81: ... MiFi M100 The first set of blue LEDs on the side of the MiFi M100 indicate battery level When the device is plugged in the Battery Power LEDs blink while the battery is charged You can also view battery level on the Dashboard of both the MiFi M100 Web UI and the MiFi App How do I turn off my MiFi M100 Press and hold the power button in the corner of the device until blue LEDs go off How can I tel...

Страница 82: ...e provider for assistance When calling you may be asked for the wireless number of your MiFi M100 To find your MiFi M100 s wireless number use either the MiFi M100 Web UI or Mobile App On the Mobile App select Device Info from the Mobile App menu On the Web UI select Settings from the menu panel then select the Device Info tab The phone number is listed in the Modem section ...

Страница 83: ...Product Specifications Regulatory Statements Wireless Communications Limited Warranty and Liability Safety Hazards Proper Battery Use and Disposal Product Specifications and Regulatory Information 6 ...

Страница 84: ...de 802 11 b g n 2 4 GHz Default SSID MiFi100 XXXX Battery Time required for full charge Usage 3 hours when not in use Up to 10 hours Chip Set Altair ALT3800 Interface Type Type B USB Port for Micro USB used by the wall charger Type A USB port used by Universal Charging feature Memory RAM 128MB LPDDR FLASH 256MB NAND Technology Bands Technology LTE Band Designation LTE Category 4 Bands LTE B2 1900M...

Страница 85: ...om 1 5m onto hard surface stone concrete metal without mechanical electrical or functional damage except for slight scratches or mars The housing will withstand drop from 1 25m onto hard surface stone concrete metal without mechanical electrical or functional damage except for slight scratches or mars Electrostatic Discharge The device shall be able to withstand the following ESD 8kV contact 15kV ...

Страница 86: ...o an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help This device complies with Part 15 of the Federal Communications Commission FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference This device must accept any interference received including i...

Страница 87: ... better signal reception coverage range and data throughput do not place the router near any physical obstruction including in a pocket or in close proximity of any object For RF Safety a mandatory minimum of 10 mm 1 cm should be maintained between the device and any part of a human body when using the device Increasing the separation between the device and the body will result in better reception...

Страница 88: ... EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE The exclusive remedy for a claim under this warranty shall be limited to the repair or replacement at Novatel Wireless option of defective or non conforming materials parts or components The foregoing warranties do not extend to I non conformities defects or errors in the...

Страница 89: ...e facilities vehicles using liquefied petroleum gas such as propane or butane areas where the air contains chemicals or particles such as grain dust or metal powders and any other area where you would normally be advised to turn off your vehicle engine Near medical and life support equipment Do not operate your device in any area where medical equipment life support equipment or near any equipment...

Страница 90: ...e sensitive to electrostatic discharge ESD Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device If the software is not operational after an ESD occurrence then restart your computer ...

Страница 91: ... fire explosion or other hazard Only use the battery for the system for which it was specified Only use the battery with a charging system that has been qualified with the system per this standard Use of an unqualified battery or charger may present a risk of fire explosion leakage or other hazard Do not short circuit a battery or allow a metallic or conductive object to contact the battery termin...

Страница 92: ...Glossary 7 ...

Страница 93: ...be operated on a separate wireless spectrum 802 11 a b g n A set of WLAN communication standards in the 2 4 3 6 and 5 GHz frequency bands bps Bits per second The rate of data flow Broadband High capacity high speed transmission channel with a wider bandwidth than conventional modem lines Broadband channels can carry video voice and data simultaneously CDMA Code Division Multiple Access It is the u...

Страница 94: ...mal numbers This is also known as the physical or hardware address Mbps Megabits per second The rate of data flow Network Operator The vendor who provides your wireless access Known by different names in different regions some examples are wireless provider network provider and service provider Network Technology The technology on which a particular network provider s system is built such as CDMA ...

Страница 95: ...cket and peripheral devices have a cable with a Type A plug Peripherals that do not have an attached cable have a square Type B socket on the device and a separate cable with a Type A and Type B plug Ports and connectors are available in different sizes for example standard mini and micro VPN Virtual Private Network A secure private network that runs over the public Internet Commonly used to conne...

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