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29
6. TROUBLESHOOTING
BOILER STATUS
MALFUNCTION
PROBABLE CAUSE
SOLUTION
The boiler has shut down, and red
light no. 5 is flashing.
Turn selector 9 to reset position in
order to resume boiler operation
Burner does not ignite
Gas supply failure
Check gas pressure
Check gas network safety valve
Gas valve has disconnected
Reconnect gas valve
Gas valve is faulty
Replace it
PCB is faulty
Replace it
Burner does not ignite
Spark electrode is faulty
Replace it
Ignition transformer is faulty
Replace ignition transformer
PCB is faulty
Replace PCB
Burner ignites for a few seconds and
then goes off
PCB does not detect flame: inverted
phase and neutral
Verify correct neutral and phase
connections
Flame detection electrode wire is
disconnected or faulty
Connect flame detection electrode
wire or replace it
Detection electrode is faulty
Replace electrode
PCB does not detect flame
Replace PCB
P ACC Ignition value set point
is too low
Adjust P ACC ignition value set point
Min heat input is not set correctly
Check burner adjustment
The boiler has shut down and red
light no. 4 is flashing.
Turn selector 9 to reset position in
order to resume boiler operation
Flue pressure switch is not operating
(CTFS models only)
Flue pressure switch is faulty
Check flue pressure switch and
replace if necessary
Silicone pipes are disconnected or
faulty
Reconnect or replace silicone pipes
Insufficient air intake or flue gas
discharge
Check air/flue gas ducts: unclog or
replace as needed
Fan is faulty
Replace it
PCB is faulty
Replace it
Flue thermostat has shut boiler down
(CTN models)
Air / flue system is clogged
Check flue gas ehaust and air intake
vent grilles in the boiler room
Flue gas thermostat is faulty
Replace it
The boiler has shut down and red
light no. 3 is flashing.
Turn selector 9 to reset position in
order to resume boiler operation
Boiler safety thermostat has shut
boiler down
CH water does not flow: pipes might
be clogged, thermostatic valves
might be shut, system stopcocks
might be closed
Check CH system
Pump is stuck or faulty
Check the pump
The boiler has shut down and red
light no. 6 is flashing.
Reset boiler by replenishing correct
water pressure
Insufficient water pressure
Possible water leaks
Check system for leaks
Pressure switch is disconnected
Reconnect it
Water pressure switch is faulty
Replace it
The boiler has shut down, red
light no. 2 and green light no. 8 are
flashing. Boiler will automatically
resume operation when the problem
is solved
CH probe is not operative
CH probe is disconnected
Reconnect it
CH probe is faulty
Replace it
The boiler has shut down and red
light no. 2 is flashing.
Boiler will automatically resume ope-
ration when the problem is solved
DHW probe is not operative
DHW probe is disconnected
Reconnect it
DHW probe is faulty
Replace it
Boiler is not providing DHW
DHW flow metre is not operative
System insufficient pressure or
capacity
Check DHW system
Check DHW flow metre filter
Flow metre sensor is disconnected
or faulty
Reconnect or replace it
Flow metre is stuck
Replace it