11
07069A
OWNER’S MANUAL
#
20200
ver.
07069A
Page: 11 ENGLISH VERSION
TROUBLESHOOTING
SYMPTOM
SOLUTION
No dial tone
•
The handset cord or telephone line cord may be loose at the
connections. Push in firmly at both ends to establish good contacts.
•
Test the phone at a different telephone wall jack and listen for a dial
tone.
•
Test a different phone in the wall jack and listen for a dial tone.
Will not ring
•
The phone or another phone connected to the same line may be in
the off-hook (in-use) position. Place the phone in the on-hook
(hung-up) position to receive incoming calls.
•
Try a different phone; if the problem still exists, the fault is not with
the unit.
•
Look for the Ringer Equivalence Number (REN) number printed
underneath your phone(s). Sum up the total REN numbers for all
the phones or answering machines connected to your telephone line.
Your phone(s) may not ring if the REN total exceeds five (5).
Please call your local company to determine the maximum REN for
your calling area.
Static
•
Try a different phone; if the problem still exists, the fault is not with
the unit.
•
Some atmospheric conditions such as very low humidity can cause
static build-up.
Cannot dial out
•
Are you in a rotary only area? Move the PULSE / TONE Switch to
PULSE.
•
Try a different phone in the jack. If the problem persists, the fault is
not in the Big Button Plus.
•
Is the phone connected to an answering machine? Disconnect the
answering machine and try to have the phone plugged into the jack
alone. If it works alone, there is a compatibility problem. Purchase
a 2 for 1 adapter at any phone or electrical supply store. Plug the 2
for 1 adapter into the modular wall jack, then plug the phone into
one side and the answering machine on the other side of the adapter.
The handset does
not stay on the
base unit in wall
use position
•
The handset retainer tab must be pulled out, turned around, and put
back in its slot. This tab allows the handset to hang onto the base
unit while the base unit is placed in the wall mount position. Refer
to the “Handset Retainer Tab Installation” on page 7 for more
details.
