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Agent features: Call Forcing (Auto Answer)
Call Forward
Call Forcing (Auto Answer)
The Call Forcing option automatically connects incoming ACD calls. You do not
have to press In-Calls.
You hear a short tone. The
In-Calls
indicator lights steadily and the caller is
connected.
Note:
Pressing
In-Calls
will disconnect an
active ACD call if you are using this
feature.
Call Forward
If your telephone is equipped with a key for non-ACD calls, you may forward calls
directed to this DN.
∑
1. Press
Forward
.
2.
Dial
the DN that you want to forward
your calls to.
∑
3. Press
Forward
again.
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