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10 Preface

P0988431 Issue 03

Related publications

The following documents provide additional information about configuring and using IP
telephones:

•

Programming Operations Guide

•

IP Telephony Configuration Guide

•

Software Keycode Installation Guide

After you have successfully installed the i2050 Software Phone, you can access the i2050
Software Phone help system. This help system describes how to use and configure the i2050
Software Phone.

How to get help

•

USA and Canada

Authorized Distributors - ITAS Technical Support

Telephone: 1-800-4NORTEL (1-800-466-7835)

If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#

If you do not yet have a PIN Code, or for general questions and first line support, enter ERC
338#

Website: http://www.nortelnetworks.com/support

email: [email protected]

Presales Support (CSAN)

Telephone: 1-800-4NORTEL (1-800-466-7835)

Use Express Routing Code (ERC) 1063#

•

EMEA (Europe, Middle East, Africa)

Technical Support - CTAS

Telephone: 00800 800 89009

Fax: 44 191 555 7980

email: [email protected]

•

CALA (Caribbean & Latin America)

Technical Support - CTAS

Telephone: 1-954-858-7777

email: [email protected]

•

APAC (Asia Pacific)

Technical Support - CTAS

Telephone: +61 388664627

Fax: +61 388664644

email: [email protected]

Содержание i2050

Страница 1: ...Part No P0988431 Issue 03 Nortel Networks i2050 Software Phone Installation Guide...

Страница 2: ...but are presented without express or implied warranty Users must take full responsibility for their applications of any products specified in this document The information in this document is proprie...

Страница 3: ...ling the USB Audio Headset 15 USB FAQ 15 Optional In Use Indicator not provided with kit 15 Installing the i2050 Software Phone 16 To install using the i2050 Software Phone CD 16 To install using Busi...

Страница 4: ...nection data 44 Session data 46 Current User data 46 System Data All Users 47 Utility Output 48 Updating the diagnostic information 48 Updating the diagnostic information manually 48 Configuring the i...

Страница 5: ...35 Figure 4 Number Pad Tray 35 Figure 5 Lines Tray 36 Figure 6 Combo Tray 36 Figure 7 Local Directory Quick Access Tray 37 Figure 8 System Tray Interface 38 Figure 9 System Tray Interface Local Direc...

Страница 6: ...6 P0988431 Issue 03...

Страница 7: ...ion the structure algorithms and programming techniques are valuable trade secrets of Nortel and its suppliers 3 Restrictions Neither concurrent use of the Software nor installation of the Software th...

Страница 8: ...convention on Contracts for the International Sale of Goods is expressly excluded You agree that the Software shall not be shipped transferred or exported into any country or used in any manner prohi...

Страница 9: ...sed in this guide This guide uses these symbols to draw your attention to important information Acronyms This guide uses the following acronyms Caution Caution Symbol Alerts you to conditions where yo...

Страница 10: ...0 4NORTEL 1 800 466 7835 If you already have a PIN Code you can enter Express Routing Code ERC 196 If you do not yet have a PIN Code or for general questions and first line support enter ERC 338 Websi...

Страница 11: ...ng the need for separate computer and telephone wires presents an intuitive flexible interface including slide out trays that provide access to frequently used features and services retracted trays th...

Страница 12: ...th the i2004 and network applications presented using the i2004 are directly portable to i2050 Software Phone use Moreover the i2050 Software Phone allows users to customize the interface to their own...

Страница 13: ...ms Windows 2000 Professional Windows 2000 Professional Service Pack 1 Windows 2000 Professional Service Pack 2 Windows 98 Windows 98 Second Edition Windows XP Home and Professional version Pentium is...

Страница 14: ...le with the suspend and resume functions for effective use in battery operated laptops It is functional on Windows 2000 Professional Windows 98 Windows 98 Second Edition and Windows Millennium No driv...

Страница 15: ...rs 5 After you have installed the USB headset adapter you must use the i2050 Software Phone Configuration Utility to select USB Audio Device USB FAQ My computer doesn t have USB can I use an add on US...

Страница 16: ...le click the My Computer icon and then double click the CD icon 5 Double click the Setup icon 6 Follow the instructions on the display to complete the installation 7 Run the i2050 Software Phone Confi...

Страница 17: ...a server address and to configure audio peripherals For information about how to use the i2050 Configuration Utility refer to i2050 Configuration Utility on page 20 You can access the i2050 Software...

Страница 18: ...If the install wizard starts exit from the install wizard 4 Use Windows Explorer to navigate to the QoS directory on the CD 5 Double click on the Setup icon in this directory 6 Follow the instruction...

Страница 19: ...g appears 9 Choose a location to save this file to and click the Save button The file begins downloading 10 When the file is finished downloading click the Close button 11 Double click on the i2050QoS...

Страница 20: ...ick the Start button and then click Settings 2 Click Control Panel 3 Double click the i2050 Software Phone icon To start the configuration utility using the Start menu 1 Click the Start button and cli...

Страница 21: ...on option 2 Enter the name of the communications server and then enter or select the port number Or Enter the IP address of the communications server and then enter or select the port number If you do...

Страница 22: ...oppy or broken move the slider toward Higher Quality I use a modem to connect to the network Select this option if you are using a low speed connection When you select this option the i2050 Software P...

Страница 23: ...nstallation Guide Server Type To select your server type 1 Select the option that matches the communications server you are using For example select BCM if you are using a Business Communications Mana...

Страница 24: ...2050 Software Phone does not add 802 1q to the i2050 Software Phone packets regardless of whether the QoS Server is present Automatic detection Select this option if you want the i2050 Software Phone...

Страница 25: ...ou may have to change this value if there is more than one Ethernet card in the PC or if the PC is using an extranet client which hides the true MAC address For example Nortel Networks Contivity Extra...

Страница 26: ...onsidered a last resort if audio quality issues are encountered Table 4 Advanced Audio Attribute Description Use Communication Server values The i2050 Software Phone uses the values assigned by the co...

Страница 27: ...ble 5 Advanced Audio Attribute Description Use all addresses The i2050 Software Phone listens to the IP addresses on all of the network interface cards on the computer for UNIStim traffic This is the...

Страница 28: ...re Phone P0988431 Issue 03 Trace This screen can be used to record UNIStim traffic Note This screen is intended for Nortel Networks personnel only Note For normal operation the Enable option should be...

Страница 29: ...ng the i2050 Software Phone 29 i2050 Software Phone Installation Guide About This screen identifies the version of the i2050 Configuration Utility This always matches the version of the i2050 Software...

Страница 30: ...em provides detailed information about how to use and configure the i2050 Software Phone To access the i2050 Software Phone help from the Primary interface Enhanced 1 Start the i2050 Software Phone 2...

Страница 31: ...hone 2 If a password prompt appears on the i2050 Software Phone display enter the registration password and press the OK soft key If you do not know the registration password contact your system admin...

Страница 32: ...1931 The Windows Installer service cannot update the system file filename Description You are trying to install i2050 Software Phone on an outdated version of the operating system Action To fix the p...

Страница 33: ...Phone interfaces Primary User Interface which provides access to features and line appearances System Tray Interface which provides operation of the i2050 Software Phone from the Windows system tray...

Страница 34: ...e of one interface is directly portable to the other reducing training costs Figure 1 Primary Interface with retracted trays Figure 2 Local Directory Quick Access System Menu Message Waiting Minimize...

Страница 35: ...h the operational trays retracted In this mode the user can operate most features available from the i2004 Calls can be answered or made by pressing the green off hook button In this mode the call ser...

Страница 36: ...hic icon idle ringing connected etc The line is labeled based on its call manager provisioning information Note The line labels are specified in system programming by the System Administrator Figure 6...

Страница 37: ...navigation keys Alt V will paste insert data to the interface For example you can copy a phone number from Outlook and paste it into the i2050 Software Phone interface Figure 7 Local Directory Quick...

Страница 38: ...coming call from the system tray without launching the Primary User Interface Figure 8 System Tray Interface Easy access to the Local Directory s Quick Dial Redail and Caller lists is provided by fly...

Страница 39: ...pter 3 i2050 Software Phone interfaces 39 i2050 Software Phone Installation Guide Figure 9 System Tray Interface Local Directory Quick Access Local System Tray Quick Dial List Directory Lists i2050 ic...

Страница 40: ...irectories the redial list and the caller lists into the local directory select an entry right click and select Add to Local Directory Directory lists can be filtered in simple or complex ways to show...

Страница 41: ...ntact entry and then right clicking and selecting which of the contact s numbers to call or by pressing the call function at the top of the directory window New Edit Delete Search Filtered Call List C...

Страница 42: ...oftware Phone interfaces P0988431 Issue 03 Figure 11 Directory interface make a call Figure 12 Directory interface linking to an external directory Make a call 1 Right click on the shortcut bar 2 Sele...

Страница 43: ...the i2050 Diagnostic Utility in the same user context as the i2050 Software Phone is run For example if you want to obtain diagnostics regarding Sam then Sam needs to run both the i2050 Software Phone...

Страница 44: ...he current user of the i2050 Diagnostic Utility For audio to be received and transmitted an RTP stream must be Open refer to Audio Started Receive Stream Closed Transmit Stream Closed Started refer to...

Страница 45: ...dicated by the color red appearing on the mute button This indication is controlled by the Terminal Proxy Server TPS The TPS uses different messages to control the state of the mute button and the act...

Страница 46: ...tart of the session Session End The last 6 or 7 connection end times are indicated in this column Server Switch indicates the session was ended when the TPS instructed the i2050 Software Phone to move...

Страница 47: ...About Version Source 2 Hardware ID Firmware Version Source 3 i2050 About Hardware ID The value saved on the Communications Server can be viewed on the i2050 Software Phone s Services menu Source 1 Har...

Страница 48: ...nnect Slow connection indicates the check box is checked Fast Connection indicates the check box is cleared Source Select Sound Devices I use a modem to connect to the network PC Audio Buffer Computer...

Страница 49: ...he i2050 Diagnostic Utility updates the diagnostic information at the frequency you specified for the Set Refresh Interval Saving the current diagnostic information to a file You can save the diagnost...

Страница 50: ...ic information and then send the message Opening an existing diagnostic file You can use the i2050 Diagnostic Utility to view a diagnostic information file that you created earlier or was sent from an...

Страница 51: ...he Toolbar menu option the Toolbar appears on the i2050 Diagnostic Utility display Displaying or hiding the Status Bar The Status Bar displays information about the current status of the i2050 Diagnos...

Страница 52: ...where the USB audio device appears if it is enumerated properly by the Operating System Software Environment Internet Explorer information Microsoft Applications You can save this information to a fil...

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