Nortel HomeOffice II, Руководство пользователя

Страница: 163 / 214

Line Card Configuration Guide 145
July 1999 Maintenance
OFFLINE NORMAL (O N)
Introduction
Use the OFFLINE NORMAL or O N command to request that a user release the
ISDN connection. In effect, entering an OFFLINE NORMAL command is like
inserting an Online/Offline table offline entry.
In the same way that the Online/Offline table notifies users that they are about to
lose the connection before sending a channel offline, when you enter an
OFFLINE NORMAL command, the user receives audible notification (a beep)
that the connection is about to go down, 30 seconds, 20 seconds, and 10 seconds
before the connection is terminated. This gives the user a chance to end the
current call before termination.
Also, in the same way that users can override an offline command from the
Online/Offline table by pressing the Online/LC key, a user can override the
OFFLINE NORMAL command to continue the call. If it is critical that the agent
release the connection immediately, you can enter an OFFLINE FORCE
command to terminate the connection without delay (see “OFFLINE FORCE (O
F)” on page 146).
To request that a user release the channel’s ISDN connection
1 If you are not already logged in, log in to the MMI.
See “LOGIN (L)” on page 91.
2 At the command prompt, type OFFLINE NORMAL, or O N and press Enter.
Result: The MMI’s prompt for the channel whose ISDN connection you
want to request be released is similar to the following figure:
3 Ask a user to end the current call and release the ISDN connection by
typing the user’s channel number and pressing Enter.
Result: The MMI displays a message similar to the following:
Channel 6: Offline Requested
Fri, 05-28-1999 9:37:00
HLC::>o n
Enter <Channel>