Nortel Call Center Telephone, Руководство администратора

Страница: 17 / 191

Chapter 2 About Call Center telephone administration 17
Call Center Telephone Administration Guide
Symbols and conventions used in this guide
These conventions and symbols are used to represent the Business Series Terminal display and
dialpad.
About telephone buttons
This table shows the Nortel Networks Business Series Terminal buttons. Use the buttons that
pertain to the type of telephone you use.
You can enter
≤
,
ƒ
or
F
x
and the code to use a feature. For example, press
≤·°⁄
to access your mailbox.
The T7100 works differently from other telephones on your system because it does not have line
buttons. Where other telephones require that you select a line button to answer a call, on the T7100
terminal you pick up the handset. Where other telephones require you to select a line button to take
a call off hold, you press
≥
on the T7100 terminal.
On T7100 terminals, you can answer a second call by pressing
≥
. Your active call is put on hold
and you connect to the waiting call. You can have no more than two active calls at one time.
Convention Example Used for
Word in a special font (in the top
line of the display)
Pswd:
Command line prompts on display telephones.
Underlined word in capital letters
(on the bottom line of a two line
display telephone)
PLAY
Display option. Available on two line display
telephones
.
Press the button directly below the
option on the display to proceed.
Dialpad buttons
£
Buttons you press on the dialpad to select a
particular option.
Button name T7100, T7208, T7316
M7100, M7208, M7310,
M7324 M7100N, M7208N,
M7310N, M7324N
Feature
≤ ƒ
F
x
Handsfree Bottom right-hand
button
©
©
Hold
≥ ˙ ≥
Volume Control
√ √
Release
® ® ®
-<<< >>>+