Nortel BayStack 100 Series, Руководство администратора

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54 Chapter 5 Setting up the Auto Attendant
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Business hours Setting the Business Hours determines when each greeting is played for
each Greeting Table. Business Hours are divided into Morning, Afternoon,
Evening, and Non-business categories for each of the seven days of the
week for each Greeting Table.
To set up the days when your business is not open, set all the start times to
12:00 a.m. This ensures that the Non-business greeting plays throughout
the day.
The Non-business greeting can also be turned on and off using the
Business Status feature. When the Business Status is set to Off, the
Non-business greeting continues to play until you set the Business Status
to On.
Auto Attendant Time of Day
Blocking Callers can search the Company Directory for a name, or enter an
extension number, to direct their calls. The call rings at the appropriate
telephone. You can send calls to the appropriate mailbox instead,
depending on time of day. If you use Time of Day Blocking, when a caller
dials an extension or name, the call goes to the corresponding mailbox. If
no initialized mailbox exists for the extension the caller hears "The person
you have called is not available" followed by the CCR menu voice prompt. If
a fax machine calls the Automated Attendant or CCR tree at a time of day
when you have enabled Time of Day Blocking, the call is transferred to the
fax extension.
Custom prompts
You can record a Custom prompt to replace the Auto Attendant Menu
prompt. We recommend that you record prompts that are at least eight
seconds long.
In the Custom prompt you can provide the caller with a list of options such
as choosing the alternate language, accessing the Company Directory and
reaching an operator. You can record a Primary and an Alternate Custom
prompt for each Greeting Table.
Greeting For each Greeting Table you can assign what Greeting plays for each time
of day.