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1-8 Getting started
How Symposium Call Center Server works
Standard 1.0 Nortel Symposium Call Center Server May 1998
1001t Hardware Installation Guide
The 1001t Server is connected to a modem to allow remote
access by a support PC for maintenance and diagnostics.
How it works The PC clients provide the OA&M interface for all components
on the network, using the MAT common services and MAT
Navigator. The PC administers and maintains the Symposium
Call Center Server installation via the CLAN.
The optional MAT PC communicates with and controls
Meridian Mail and the M1 via the serial link and VT220
terminal emulation.
The Nortel Symposium Call Center Server application runs on
the 1001t Server. It is controlled and accessed by the PC clients.
In this configuration, the 1001t Server provides the following:
• call processing, data collection, and OA&M services
• network server functions, providing network and
communication services to the PC clients, communication
and control to the M1 switch, and external access to a
remote support PC for remote maintenance and diagnostics
The PC client application provides the following tasks:
• the administrative interface
• real-time displays
• report interface
A customer-supplied VT220 terminal can be used to set up and
configure the M1 switch and Meridian Mail, instead of using the
optional MAT PC.