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11-May-2021
Page 31
002512MAN-01
POWER SUPPLY TROUBLESHOOTING
Fault
Possible Cause
Verification
Recommended Action
No power to the
heat pump
Disconnect switch open
(if installed)
Verify disconnect switch is in the
ON position.
Determine why the disconnect
switch was opened, if all is OK
close the switch.
Fuse blown /
breaker tripped
At heat pump disconnect box,
voltmeter shows 230VAC on the
line side but not on the load side.
Reset breaker or replace fuse with
proper size and type. (Time-delay
type “D”)
No display on
thermostat.
Transformer impedance
protection tripped or faulty
transformer
230VAC is present across L1 and
L3 of the compressor contactor but
24VAC is not present across R and
C of the terminal strip.
Replace transformer.
Faulty wiring between
heat pump and thermostat
24VAC is not present across C and
R(R
H
) of the thermostat.
Correct the wiring.
Faulty Thermostat
24VAC is present across C and R
(R
H
) of the thermostat but thermo-
stat has no display.
Replace thermostat.
The following steps are for troubleshooting the heat pump. If the problem is with the domestic hot water or the plenum
heater, proceed to those sections at the end of the troubleshooting guide. Repair procedures and reference refrigeration
circuit diagrams can be found later in this manual.
STEP 1:
Verify that the display is present on the thermostat. If it is not, proceed to POWER SUPPLY TROUBLESHOOTING, other-
wise proceed to STEP 2.
STEP 2:
Remove the door and electrical box cover and check to see if there is a fault code on the control board. If there is, record
the fault code. Turn the power off, wait 10 seconds and turn the power back on. Set the thermostat to call for heating or
cooling depending on the season.
STEP 3:
If a 24VAC signal does not appear across Y and C of the terminal strip within 6 minutes, proceed to the THERMOSTAT
TROUBLESHOOTING section, otherwise proceed to STEP 4.
STEP 4:
If a fault code appears once a signal is present at Y and the compressor does not attempt to start, proceed to the FAULT
CODE TROUBLESHOOTING section, otherwise proceed to STEP 5.
STEP 5:
If no fault codes appear and the compressor does not attempt to start, attempts to start but cannot, starts hard, or starts
but does not sound normal, proceed to the COMPRESSOR TROUBLESHOOTING section, otherwise proceed to STEP 6.
STEP 6:
If the compressor starts and sounds normal, this means the compressor is OK and the problem lies elsewhere. Proceed
to the OPERATION TROUBLESHOOTING section.
NOTE:
To speed up the troubleshooting process, the TEST jumper on the safety board can be placed to the YES position to
change the anti-short cycle timer to 5 seconds.
Be sure to set it back to NO when servicing is complete
. Be aware that if
left in the TEST position, functionality may automatically revert back to standard operation after a short period of time; re-
move jumper, install in standard position, run unit, and replace jumper in TEST position to re-activate.
Troubleshooting Guide
THERMOSTAT TROUBLESHOOTING
Fault
Possible Cause
Verification
Recommended Action
No Y signal to
heat pump
(after 6 minutes)
Incorrect thermostat setup Thermostat does not indicate a call
for heat. No 24VAC signal present
across Y & C of the thermostat
Correct the setup.
Faulty thermostat to heat
pump wiring
24VAC signal present across Y & C
of the thermostat but not present
across Y & C of the terminal strip.
Correct or replace wiring
Faulty thermostat
No 24VAC between Y & C of the
thermostat when a call is indicated.
Replace thermostat.
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