MyoMOTION Data Logger User Manual
P-2628 Rev B
17
Section 13: Service and Repair
Section 13: Service and Repair
Section 13: Service and Repair
Section 13: Service and Repair
Availability of Circuit Diagrams and Component Lists
Noraxon will make available on request circuit schematics, component parts lists and calibration
instructions to assist qualified technical personnel in the service and maintenance of the MyoSync
system.
Warranty Information
Noraxon equipment including optional items is guaranteed to be free from defects in material and
workmanship for 1 year from the date of purchase. The warrant period begins on the date of
product shipment from Scottsdale, Arizona.
Warranty coverage does not apply to damage incurred through accident, alteration, abuse or
failure to follow instructions contained in this document.
An optional extended warranty is available. Please contact Noraxon USA for further details.
Submitting Service Requests
A Service Request can be submitted using the online form available at this link:
http://noraxon.com/service-request
Provide all information requested by the form including a
detailed
description of the problem
being experienced and your telephone number or e-mail address.
Returning Equipment
Be sure to obtain an RMA Number (return material authorization) before returning any equipment.
Completing the online service request form will assign an RMA Number. Otherwise contact
Noraxon USA.
Send the equipment
postage prepaid
and
insured
to the address below. Include the RMA
Number on the shipment label. Mark the package “Goods to be repaired – Made in USA” to avoid
unnecessary customs charges. (Beware listing a Customs or Insurance value of $5,000.00 USD
or more will result in a delay at United States Customs.)
Noraxon USA
15770 N. Greenway-Hayden Loop
Suite 100
Scottsdale, AZ
85260, USA
If you are shipping from outside the USA please use
UPS, FedEx, DHL, or EMS (US Postal
Service) and
not a freight-forwarder.
Using a freight-forwarder incurs additional brokerage fees.
If a package is shipped to Noraxon via a carrier other than the ones listed above, it may be
refused.
