PROBLEM
The device will not turn on.
The device shuts off during
treatment.
The "Pulse" or "Flow" button does
not react
PROBLEM
The pulsed pressure is weak.
My eyes are red after the treat-
ment.
My skin is swollen and reddened
the day after treatment.
COUSE
The power adapter is not plugged into the
socket.
The DC plug of the power adapter is not cor-
rectly connected to the DC device socket.
The automatic switch-off function after 20
minutes of operation has activated.
The device has switched off automatically
because of overheating.
The main socket is defective.
The power adapter is defective.
The OXYJET GO device is defective.
The automatic switch-off function after 20
minutes of operation has activated.
The device has switched off automatically
because of overheating.
The DC plug of the power adapter has come
loose from the DC socket of the device.
The mains socket is defective.
The power adapter is defective.
The OXYJET GO device is defective.
The automatic switch-off function after 20
minutes of operation has activated.
COUSE
The device has switched off automatically
because of overheating.
The DC plug of the power adapter has come
loose from the DC socket of the device.
The mains socket is defective.
The power adapter is defective.
The OXYJET GO device is defective.
The nozzle is clogged.
The OXYJET GO device is defective.
You applied the treatment products too close
to the eye.
The air escaping during treatment irritates
your eyes.
You are allergic to one or more ingredients of
the treatment.
You exert too much pressure on your skin
during treatment.
REMEDY
Plug the power adapter into the socket.
Check that the DC plug is correctly seated in
the DC device socket on the underside of the
device.
Disconnect the device from the power supply
and let it cool down for at least 1 hour.
Disconnect the device from the power supply
and let it cool down for at least 2 hours.
Contact a qualified electrician.
Contact the customer service.
Contact the customer service.
Disconnect the device from the power supply
and let it cool down for at least 1 hour.
Disconnect the device from the power supply
and let it cool down for at least 2 hours.
Check that the DC plug is correctly seated in
the DC device socket on the underside of the
device.
Contact a qualified electrician.
Contact the customer service.
Contact the customer service.
Disconnect the device from the power supply
and let it cool down for at least 1 hour.
REMEDY
Disconnect the device from the power supply
and let it cool down for at least 2 hours.
Check that the DC plug is correctly seated in
the DC device socket on the underside of the
device.
Contact a qualified electrician.
Contact the customer service.
Contact the customer service.
Carefully unscrew nozzle, check opening and,
if necessary, pierce with a needle.
Contact the customer service.
Keep at least 2 cm distance from the eye.
Keep at least 2 cm distance from the eye!
Make sure that the nozzle blows away from
the eye during treatment by putting the
nozzle down a little less sealingly to the
cheek area. The air then escapes downwards
and not in the direction of the eye.
Stop using the products and equipment
before clarifying this. If the symptoms have
not subsided after 3 days, consult a doctor.
Apply the nozzle gently to the skin only. It
is normal for air to escape during treatment.
This does not affect your treatment result.
Please note that you are only allowed to use
the device on healthy skin.
11. Trouble shooting
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