14
ninjakitchen.com
TROUBLESHOOTING GUIDE
15
ninjakitchen.com
The One (1) Year Limited Warranty applies to purchases made from authorized retailers
of
SharkNinja Operating LLC�
Warranty coverage applies to the original owner and to
the original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship
for a period of one (1) year from the date of purchase when it is used under normal
household conditions and maintained according to the requirements outlined in the
Owner’s Guide, subject to the following conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s
sole discretion, will be repaired or replaced up to one (1) year from the original
purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months
following the receipt date of the replacement unit or the remainder of the existing
warranty, whichever is later. SharkNinja reserves the right to replace the unit with one
of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as removable pots, racks, pans,
etc.), which require regular maintenance and/or replacement to ensure the proper
functioning of your unit, are not covered by this warranty. Replacement parts are
available for purchase at
ninjaaccessories.com
.
2. Any unit that has been tampered with or used for commercial purposes
3. Damage caused by misuse, abuse, negligent handling, failure to perform required
maintenance (e.g., failure to keep the oven clear of food spills and other debris),
or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects
include damages caused in the process of shipping, altering, or repairing the
SharkNinja product (or any of its parts) when the repair is performed by a repair
person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household
conditions within the warranty period, visit
ninjakitchen.com/support
for product
care and maintenance self-help. Our Customer Service Specialists are also available
at
1-877-646-5288
to assist with product support and warranty service options,
including the possibility of upgrading to our VIP warranty service options for select
product categories. So we may better assist you, please register your product online at
registeryourninja.com
and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement. A fee of $19.95 (subject to change) will be charged when SharkNinja ships
the repaired or replacement unit.
How to initiate a warranty claim
You must call
1-877-646-5288
to initiate a warranty claim. You will need the
receipt as proof of purchase. We also ask that you register your product online at
registeryourninja.com
and have the product on hand when you call, so we may better
assist you. A Customer Service Specialist will provide you with return and packing
instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary
from state to state. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
ONE (1) YEAR LIMITED WARRANTY
Motor Doesn’t Start or Blade Assembly Doesn’t Rotate�
• Check that the bottom of power pod is clean and there is no food blocking connection
when placing on containers.
• There is too much food in the container.
• The unit has overheated. Unplug and wait approximately 10 minutes before using again.
• Make sure the power pod is securely placed on splashguard.
• Check that the plug is securely inserted into the electrical outlet.
• Check fuse or breaker. Replace fuse/reset breaker.
Food is Unevenly Chopped�
Either you are chopping too much food at one time, or the pieces are too big. Try cutting
the food into smaller pieces of even size and processing smaller amounts per batch.
Food is Chopped Too Fine or is Too Watery�
The food has been over processed. Use brief pulses or process for shorter time. Let Ninja®
Chopping Blade Assembly stop completely between pulses.
Food Collects On Splash Guard or On the Sides of the Master Prep Pitcher or Master Prep Bowl�
You may be processing too much food. Turn the machine off. When the blade assembly
stops rotating, remove the Master Pod and the splash guard. Remove some of the food
being processed.
You Cannot Achieve Snow From Solid Ice�
Do not use ice that has been sitting out or has started to melt. Be sure to use short pulses
in the beginning to break up large pieces.
To order additional parts and accessories, visit
ninjaaccessories.com
or contact
Customer Service at
1-877-646-5288
. So we may better assist you, please register your
product online at
registeryourninja.com
and have the product on hand when you call.
REPLACEMENT PARTS
