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ninjakitchen.com
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ninjakitchen.com
The One (1) Year Limited Warranty applies to purchases made from authorized retailers
of
SharkNinja Operating LLC .
Warranty coverage applies to the original owner and to
the original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship
for a period of one (1) year from the date of purchase when it is used under normal
household conditions and maintained according to the requirements outlined in the
Owner’s Guide, subject to the following conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s
sole discretion, will be repaired or replaced up to one (1) year from the original
purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months
following the receipt date of the replacement unit or the remainder of the existing
warranty, whichever is later. SharkNinja reserves the right to replace the unit with one
of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as removable pots, racks, pans,
etc.), which require regular maintenance and/or replacement to ensure the proper
functioning of your unit, are not covered by this warranty. Replacement parts are
available for purchase at
ninjaaccessories.com
.
2. Any unit that has been tampered with or used for commercial purposes
3. Damage caused by misuse, abuse, negligent handling, failure to perform required
maintenance (e.g., failure to keep the oven clear of food spills and other debris),
or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects
include damages caused in the process of shipping, altering, or repairing the
SharkNinja product (or any of its parts) when the repair is performed by a repair
person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household
conditions within the warranty period, visit
ninjakitchen.com/support
for product
care and maintenance self-help. Our Customer Service Specialists are also available
at
1-877-646-5288
to assist with product support and warranty service options,
including the possibility of upgrading to our VIP warranty service options for select
product categories. So we may better assist you, please register your product online at
registeryourninja.com
and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement. A fee of $19.95 (subject to change) will be charged when SharkNinja ships
the repaired or replacement unit.
How to initiate a warranty claim
You must call
1-877-646-5288
to initiate a warranty claim. You will need the
receipt as proof of purchase. We also ask that you register your product online at
registeryourninja.com
and have the product on hand when you call, so we may better
assist you. A Customer Service Specialist will provide you with return and packing
instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary
from state to state. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
ONE (1) YEAR LIMITED WARRANTY
TROUBLESHOOTING & FAQ - CONT .
To order additional parts and accessories, visit
ninjaaccessories.com
or contact
Customer Service at
1-877-646-5288
. So we may better assist you, please register your
product online at
registeryourninja.com
and have the product on hand when you call.
REPLACEMENT PARTS
FAQ
Why won’t the oven turn on?
• Make sure the power cord is securely plugged into the outlet.
• Insert the power cord into a different outlet.
• Reset the circuit breaker if necessary.
• Press the power button.
Can I use the sheet pan instead of the air fry basket with Air Fry function?
• Yes, but crispiness results may vary.
Do I need to adjust the cook times and temperatures of traditional oven recipes?
• For best results, keep an eye out on your food while cooking. Refer to cook charts in the
Inspiration Guide for more guidance on cook times and temperatures.
Can I restore the unit to its default settings?
• The oven will remember the last setting used for each function, even if you unplug it.
To restore the oven’s default settings for each function, press the Light and 2 LEVEL
buttons simultaneously for 5 seconds.
Why do the heating elements appear to be turning on and off?
• This is normal. The oven is designed to control temperature precisely for every function
by adjusting the heating elements’ power levels.
Why is steam coming out from the oven door?
• This is normal. Foods with a high moisture content may release steam around the door.
Why is water dripping onto the counter from under the door?
• This is normal. The condensation created by foods with a high moisture content
(such as frozen breads) may run down the inside of the door and drip onto the counter.
Why is the unit generating smoke?
• Ensure you are using the roast tray on the sheet pan when cooking all greasy foods, or
when using Air Fry, Air Roast, or Whole Roast functions.
• If problem persists, run a Toast cycle on shade 7 with accessories removed; this will burn
off any additional grease on the heating elements that are causing smoke.
How can I clean the sheet pan?
• For stuck-on food, let the sheet pan soak before cleaning.
• Line the sheet pan with aluminum foil or parchment paper when cooking to make clean-
up easier.
Why did a circuit breaker trip while using the unit?
• The unit uses 1800 watts of power, so it must be plugged into an outlet on a 15-amp
circuit breaker. It is also important that the unit be the only appliance plugged into an
outlet when in use. To avoid tripping a breaker, make sure the unit is the only appliance
plugged into an outlet on a 15-amp breaker.
Why does the unit sound like it is still running even though the power is off?
• The cooling fan may continue to run even after the unit has been turned off. This is a
normal function and should not be a source of concern. The cooling fan will stop after
the temperature of the unit reaches below 95°F (35°C).