14
SG
+65 800 120 5111 |
MY
+60 1800 803 915
15
SG
ninjakitchen.sg |
MY
ninjakitchen.my
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation,
turn power off and unplug unit before troubleshooting�
Unit doesn’t turn off�
•
Remove bowl from base by rotating it anti-clockwise and lifting it. Unplug the power
cord from the socket.
Unit doesn’t mix well; ingredients get stuck�
•
Using the Auto-iQ programs is the easiest way to achieve great results. The pulses and
pauses allow the ingredients to settle toward the blade assembly. If ingredients are
routinely getting stuck, adding some liquid will usually help.
Motor base won’t stick to worktop or tabletop�
•
Make sure surface and suction feet are wiped clean. Suction feet will only stick to
smooth surfaces.
•
Suction feet will not stick to some surfaces such as wood, tile, and non-polished finishes.
•
DO NOT
attempt to use unit when the motor base is stuck to a surface that is not secure
(chopping board, platter, plates, etc.).
Unit is difficult to remove from worktop for storage�
•
Place your hands underneath both sides of the motor base and gently pull the unit up
and toward you.
Food is not evenly chopped�
•
For best results when chopping, cut pieces of ingredients in a uniform size and don’t
overfill the bowl.
RESETTING THE MOTOR THERMOSTAT
• This unit features a unique safety system that prevents damage to the motor and drive
system should you inadvertently overload the unit. If the unit is overloaded, the motor
will be temporarily disabled. Should this occur, follow the reset procedure below.
1
Unplug the unit from the socket.
2
Allow the unit to cool for approximately 30 minutes.
3
Remove the bowl’s lid and blade assembly. Empty the bowl and ensure no
ingredients are jamming the blade assembly.
IMPORTANT:
Ensure that maximum capacities are not exceeded. This is the most typical
cause of appliance overload.
ORDERING REPLACEMENT PARTS
To order additional parts and attachments, visit
SG
ninjakitchen.sg or
MY
ninjakitchen.my
The warranty commences on the date of purchase and expires at the end of the 1 year period. In
the unlikely event of a defect due to faulty materials or workmanship within the guarantee period
we will replace the defective/faulty part with a new product, free of charge, or if the unit is deemed
defective/faulty we replace the unit with an equivalent or upgraded model, at our discretion.
For warranty claims, you will need to submit a proof of purchase in the form of a valid receipt
that displays date and place of purchase.
Replacement items will be covered by the limited warranty for the balance of the warranty
period from the date of the original purchase. Please note:
Your warranty is subject to the following conditions:
•
DO NOT
operate the appliance with a damaged plug or cord, or if the unit has been
dropped, damaged or dropped in water.
• To avoid the risk of electric shock, do not disassemble or attempt to repair the appliance
on your own. If the supply cord is damaged, it must be replaced by a qualified electrician to
avoid a hazard. Incorrect re-assembly or repair can cause a risk of electric shock or injury to
persons when the appliance is used.
• The item has not been misused, abused, neglected, altered, modified or repaired by anyone.
• The item has been subjected to fair wear and tear.
• The item has not been used for trade, professional or hire purposes.
• The item has not sustained damage through foreign objects, substances or accident
• Accidental damage
• Damage as a result of use not in accordance with the rating plate
• Use of parts and accessories that are not genuine Ninja components
Customer costs within warranty
• The customer is responsible for any inwards freight charge to return a product for warranty if
requested, and outward freight charge for warranty parts and or replacement unit.
Who is covered?
• This warranty applies only to the original purchaser, who bought the product from an
authorised retailer and may not be transferred. Proof of purchase is required.
What is not covered?
• Accessories supplied with the item.
• Components that are subject to natural wear and tear caused by normal use in accordance
with operating instructions.
• Unauthorised/improper maintenance/handling or overload is excluded from this warranty.
ONE (1) YEAR LIMITED REPLACEMENT WARRANTY
