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CUSTOMER CARE - AU: 1800 890 840
CUSTOMER CARE - NZ: 0800 002 999
Troubleshooting Guide
PROBLEMS
POSSIBLE REASONS & SOLUTIONS
Motor Doesn’t Start or
Attachment Doesn’t Rotate.
Make sure the container is securely placed on motor base.
Make sure the lid is securely on container in the correct position (align
arrows).
The appliance is turned “Off”. Press the power button ( ) to turn “On”.
Check that the plug is securely inserted into the electrical outlet.
Check the fuse or circuit breaker.
The unit has overloaded. The appliance will stop and the power light will
flash. Unplug and wait approximately 15 minutes before using again.
The unit has overheated. Unplug and wait approximately 15 minutes before
using again.
Check to make sure the unit is not overloaded.
Food is Unevenly Chopped.
Either you are chopping too much food at one time, or the pieces are not of
even size and processing smaller amounts per batch.
Food is Chopped Too Fine or is
Too Watery.
The food has been over processed. Use Auto-iQ
™
Pulse button for
controlled processing.
Food Collects On Lid or On the
Sides of the Container.
The mixture is too thick. Add more liquid.
You Cannot Achieve Snow
From Solid Ice.
Do not use ice that has been sitting out or has started to melt. Use ice
straight from the freezer.
Start with a few pulses and then go to a continuous blending cycle.
Motor Base Won’t Stick to
Counter or Table Top.
Make sure surface and suction feet are wiped clean. Suction feet will only
stick to smooth surfaces. Suction feet WILL NOT stick on some surfaces
such as, wood, tile and non-polished finishes.
DO NOT attempt to use appliance when the motor base is stuck to a
surface that is not secure, (cutting board, platter, plates, etc.).
You get an “Err” Message
Your Ninja
®
is able to detect which jar is on the base. You may be trying
to use a program that is not designed for the jar you have installed. The
programs will light up indicating which programs are available for each jar.
You have a blinking red light
The unit is not installed properly. For your safety the unit will only be able to
be turned on when it is properly assembled. Please refer to the assembly
pages of this inspiration guide for assistance.
ONE (1) YEAR
LIMITED REPLACEMENT WARRANTY STATEMENT
If your product becomes defective due to faulty material or workmanship within a period of 1 year from the date of purchase,
we warrant to do the following:
•
For New Zealand Consumers:
We will replace the product with a new product, free of charge, or repair the product
at our cost, at our discretion.
•
For Australian Consumers:
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure.
Your warranty is subject to the following conditions:
•
DO NOT
operate the appliance with a damaged plug or cord, or if the unit has been dropped, damaged or dropped
in water. To avoid the risk of electric shock, do not disassemble or attempt to repair the appliance on your own. If the
supply cord is damaged,
it must be replaced by a qualified electrician in order to avoid a hazard
. Incorrect
re-assembly or repair can cause a risk of electrical shock or injury to persons when the appliance is used.
• The product has not been misused, abused, neglected, altered, modified or repaired by anyone.
• The product has been subjected to fair wear and tear.
• The product has not been used for trade, professional or hire purposes.
• The product has not sustained damage through foreign objects, substances or accident.
Your warranty does not cover:
• Components that are subject to natural wear and tear caused by normal use in accordance with operating instructions.
• Unauthorised/improper maintenance/handling or overload is excluded from this warranty.
• For guarantee claims you will need to submit a proof of purchase in the form of a valid receipt that displays date and
place of purchase.
This warranty does not replace but is in addition to your statutory rights.
This warranty does not apply to accessories supplied with the product.
This warranty applies only to the original purchaser and may not be transferred.
Replacement products will be covered by the limited warranty for the balance of the warranty period from the date of the
original purchase.
Please note:
Only defective product or parts returned to place of purchase will be replaced under this warranty.
New Zealand Contact:
Australia Contact
Brand Developers Limited
Brand Developers Aust Pty Ltd
Unit H, 686 Rosebank Road,
461 Plummer Street,
Avondale, 1026 Auckland, New Zealand
PORT MELBOURNE, VIC 3207
FAX: +64 9 306 8203
FAX: +61 3 9681 7825
NZ Customer Care 0800 002 999
AUST Customer Care: 1800 890 840
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