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www.ninjakitchen.com
1-877-646-5288
Troubleshooting Guide
Replacement Parts
ORDERING REPLACEMENT PARTS
To order additional parts and attachments, please visit our website:
www.ninjakitchen.com
or feel free to contact customer service:
1-877-646-5288
.
PROBLEMS
POSSIBLE REASONS & SOLUTIONS
Motor Doesn’t Start or Blade
Assembly Doesn’t Rotate.
Make sure the container is securely placed on motor base.
Make sure the lid is securely on container in the correct position (align
arrows).
The appliance is turned “Off”. Press the power button ( ) to turn “On”.
Check that the plug is securely inserted into the electrical outlet.
Check the fuse or circuit breaker.
The unit has overloaded. The appliance will stop and the power light will
flash. Unplug and wait approximately 15 minutes before using again.
The unit has overheated. Unplug and wait approximately 15 minutes before
using again.
Check to make sure the unit is not overloaded.
Food is Unevenly Chopped.
Either you are chopping too much food at one time, or the pieces are not of
even size and processing smaller amounts per batch.
Food is Chopped Too Fine or is
Too Watery.
The food has been over processed. Use AUTO-iQ
™
Pulse button for
controlled processing.
Food Collects On Lid or On the
Sides of the Container.
The mixture is too thick. Add more liquid.
You Cannot Achieve Snow
From Solid Ice.
Do not use ice that has been sitting out or has started to melt. Use ice
straight from the freezer.
Start with a few pulses and then go to a continuous blending cycle.
Motor Base Won’t Stick to
Counter or Table Top.
Make sure surface and suction feet are wiped clean. Suction feet will only
stick to smooth surfaces. Suction feet WILL NOT stick on some surfaces
such as, wood, tile and non-polished finishes.
DO NOT attempt to use appliance when the motor base is stuck to a
surface that is not secure, (cutting board, platter, plates, etc.).
You get an “Err” Message
Your Ninja
®
is able to detect which jar is on the base. You may be trying
to use a program that is not designed for the jar you have installed. The
programs will light up indicating which programs are available for each jar.
You have a blinking red light
The unit is not installed properly. For your safety the unit will only be able to
be turned on when it is properly assembled. Please refer to the assembly
pages of this inspiration guide for assistance.
PRODUCT REGISTRATION
Please visit
ninjakitchen.com
or call
1-877-646-5288
to register your new Ninja
®
product within ten (10) days of purchase.
You will be asked to provide the store name, date of purchase and model number along with your name and address.
The registration will enable us to contact you in the unlikely event of a product safety notification. By registering you
acknowledge to have read and understood the instructions for use, and warnings set forth in the accompanying instructions.
ONE (1) YEAR LIMITED WARRANTY
SharkNinja Operating LLC
warrants this product to be free from material defects and workmanship for a period of one (1)
year from the date of purchase when utilized for normal household use, subject to the following conditions, exclusions and
exceptions.
The liability of
SharkNinja Operating LLC
is limited solely to the cost of the repair or replacement of the unit at our option.
This Limited Warranty does not cover normal wear of parts and does not apply to any unit that has been tampered with or
used for commercial purposes. This Limited Warranty does not cover damage caused by misuse, abuse, negligent handling or
damage due to faulty packaging or mishandling in transit. This Limited Warranty does not cover damage or defects caused by
or resulting from damages from shipping or repairs, service or alteration to the product or any of its parts, which have been
performed by a repair person not authorized by
SharkNinja Operating LLC
.
If your appliance fails to operate properly while in use under normal household conditions within the Limited Warranty period,
you may return the complete appliance and accessories with proof of purchase and date, freight prepaid. For Customer Service
support, call 1-877-646-5288 or visit our website ninjakitchen.com.
If the appliance is found by
SharkNinja Operating LLC
to be defective, in
SharkNinja Operating LLC
’s sole discretion, we
will repair or replace it free of charge. Proof of purchase date and a check made payable to
SharkNinja Operating LLC
in the
amount of $19.95 to cover the cost of return shipping and handling must be included.*
This Limited Warranty is extended to the original purchaser of the unit and excludes all other legal, implied and/or conventional
warranties. The responsibility of
SharkNinja Operating LLC
if any, is limited to the specific obligations expressly assumed
by it under the terms of this Limited Warranty. In no event is
SharkNinja Operating LLC
liable for incidental or consequential
damages to anyone of any nature whatsoever. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state or from
province to province.
*IMPORTANT: Carefully pack item to avoid damage in shipping. Be sure to include proof of purchase date and
to attach tag to item before packing with your name, complete address and phone number with a note giving
purchase information, model number and what you believe is the problem with the item. We recommend you insure
the package (as damage in shipping is not covered by your Limited Warranty). Mark the outside of your package
“ATTENTION CUSTOMER SERVICE”.
