Troubleshooting
34
If the cooktop malfunc�ons, before calling for service, review the tables in
this sec�on for a possible resolu�on of the issue.
Gas safety
Pro
b
l
em
Po
ssib
l
e c
au
se
Ac
t
i
on
You
smell gas.
Burner knob is on, but there
is no flame.
Turn the burner knob to OFF.
There is
a
gas leak.
Surface burner
•
Evacuate the
room/building/area.
•
From a neighbor's home,
immediately call your gas
supplier, and follow their
direc�ons.
•
If you cannot reach your gas
supplier, call the fire
department.
All burners do
not
light.
The cooktop is unplugged.
Make sure the power cord is
plugged into a live, grounded
outlet.
Blown fuse; tripped circuit
breaker
Replace the fuse or reset the
circuit breaker.
Gas supply not properly
connected or turned on
See the Installa�on Instruc�ons.
light.
Surface burners do not
Control knob does not set
properly.
Push in the control knob and
turn it to the Lite posi�on.
•
Burner caps not seated.
•
Burner base misaligned.
opera�on.
A burner clicks during
•
Clean the electrodes.
•
Put the burner cap on the
burner head.
•
Align burner base.
The control knob has been
le� in the Lite posi�on.
evenly.
The burners do not burn
A�er burner ignites, turn the
control knob to the desired
se�ng; if the issue persists,
contact a service technician.
Burner components are not
assembled correctly.
Check the instruc�ons as it is in
this manual
Burners are dirty.
Clean the burner components.
Very large or yellow
burner flames
The wrong burner orifice is
installed.
Check the burner orifice size; if
you have wrong orifice (LP gas
instead of natural gas, vice
versa) switch to correct orifice
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