5
Troubleshooting and frequently asked questions
1. Install and test the modem in another computer
2. Check your SIM card is working in another device –
e.g. mobile phone
3. Insert a known working SIM card into your modem
4. Confirm your account is active – contact your service provider
5. Uninstall the modem and re-install using Windows ‘Safe Mode’ –
consult a PC technician for help if required (PC only)
Problem
Possible causes
suggested solution
The user interface
doesn’t start after the
modem is plugged in.
PC configuration
is not correct.
(No Autorun)
Start the program manually
by going Start –> Program
Files or use the shortcut on
the desktop.
The modem has
no signal.
The antenna is at the
wrong angle
or position.
Adjust the angle and position
of the USB modem.
You have no network
coverage.
Try moving location until
you get good reception.
Visit telstra.com/ppwireless
to check if you are covered
or consider purchasing an
external antenna from your
service provider.
You have not entered
your PIN number at
start up
Restart the application and
enter your PIN number. If
the PIN is invalid you cannot
connect to the network.
TELI0114_TelstraTurboQRG_FA-0526.indd 5
2010-5-26 14:05:35
