Nexcom EBC320-LX8, Руководство пользователя

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Copyright © 2006 NEXCOM International Co., LTD. All rights reserved
Embedded Board Computer EBC 320 Series User’s Manual
Warranty and RMA
NEXCOM RMA Policy
1. Warranty Period
NEXCOM manufactures products that are new or equivalent to new in accordance with
industry standard. NEXCOM warrants that products will be free from defect in material
and workmanship for 24 months beginning on the date of invoice by NEXCOM. HCP
series products (Blade Server) which are manufactured by NEXCOM are covered by a
three year warranty period.
2. RMA (Return Merchandise Authorization)
2.1 Customers shall enclose the “NEXCOM RMA Service Form” with the returned pack-
ages.
2.2 Customers must collect all the information about the problems encountered and note
anything abnormal or, print out any on-screen messages, and describe the problems on
the “NEXCOM RMA Service Form” for the RMA number apply process.
2.3 Customers can send back the faulty products with or, without accessories (manuals,
cable, etc.) and any unnecessary components from the card, such as CPU and DRAM. If
the components were suspected as part of the problems, please note clearly that which
components are included. Otherwise, NEXCOM is not responsible for the devices/parts.
2.4 Customers are responsible to for the safe packaging of defective products are durable
enough to be resistant against further damage and deterioration during transportation.
In case of damages occurred during the transportation, the repair is treated as “Out of
Warranty.”
2.5 Any products returned by NEXCOM to other locations besides the customers’ site will
bear an extra charge and will be billed to the customer.
3. Repair service charges for out of warranty products
NEXCOM will charge for out of warranty products in two categories, one is basic diag-
nostic fee and another is component (product) fee.
3.1 System level
a. Component fee: NEXCOM will only charge for main components, such as SMD chip,
BGA chip, etc. Passive components will be repaired for free, ex: resistor, capacitor.
b. Items will be replaced with NEXCOM products if the original one is not able to be
repaired. Ex: motherboard, power supply, etc.
c. Replaced with 3rd party products if needed.
d. If RMA goods can not be repaired, NEXCOM will return it to customer without any
charge.
3.2 Board level
a. Component fee: NEXCOM will only charge for main components, such as SMD chip,
BGA chip, etc. Passive components will be repaired for free, ex: resistors, capacitors.
b. If RMA goods can not be repaired, NEXCOM will return it to customer without any
charge.
Global Service Contact Information
Headquarters
NEXCOM International Co. Ltd.
18F, No.716, Chung-Cheng Road
Chung-Ho City, Taipei County 235, Taiwan, R.O.C.
Tel: 886-2-8228-0500 (for English Service)
Tel: 886-2-8228-0606 (for Chinese Service)
Fax: 886-2-8228-0501
Email: sales@nexcomcom.tw
Website: www.nexcom com.tw