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Troubleshooting & Maintenance
Why does serial printer not print properly?
Please check if the baud rate of PC host is compatible with
printer.
Why can’t the printer open the cash drawer?
Please check if the cash drawer is connected to the printer
properly. If connected properly, please contact your dealer or
www.nexapos.com.
Why doesn’t the printer do a test print?
Please clean the printer sensor with soft brush if the sensor is
dirty.
Why can’t the printer feed paper?
The FEED button or print head may be damaged. Please
contact your dealer or www.nexapos.com.
Why is the red light flashing with paper installed properly?
Print head is too hot or printer hasn’t detect the paper. The
print head and cutter may not be connected correctly. Contact
your dealer or www.nexapos.com.
Why aren’t the indicator lights on?
Please check if power supply is inserted correctly to printer,
adapter and socket, and check if printer is powered on. If all of
the above are correct, please contact your dealer or
www.nexapos.com.
Can NEXA series printers support USB to Parallel and on-line
server print?
NEXA series printers all support USB to Parallel and on-line
server print.
What languages does NEXA series support?
NEXA series printers include simplified Chinese plus other fonts
as listed in the self-test printout.
Why does the thermal printer print unclearly?
Please confirm if the whole print area or part of it is unclear. If
the whole print area is unclear check the quality of the thermal
paper. If part of print area is unclear the print head may be
dirty. Please clean the surface of the thermal head gently with
alcohol using a cotton swab. If the fault persists please contact
your dealer or www.nexapos.com.
Why is the thermal printer cutter locked?
Slide forward the front cover of cutter and move the gear by
hand. If the cutter still does not work please contact your
dealer or www.nexapos.com.
Why won’t the printer work when connected to a parallel port?
Reinstall the driver program and choose “LPT1”.
Checking The Cutter
