14
NS-231USB/431USB
15
NS-231USB/431USB
Troubleshooting
Video
I am getting a black screen on my monitor.
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Check that all video cables are connected properly.
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Connect your monitor directly to the computer to verify that your
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monitor is function properly.
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Take your computer out of standby mode and restart it again.
I am getting ghosting, shadowing, or fuzzy images on my monitor.
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Check that all video cables are connected properly.
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Check that the monitor you are using supports the resolution and
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refresh-rate setting on your computer.
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Check that the graphics card you are using supports the resolution and
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refresh-rate setting on your computer.
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Connect the monitor directly into the computer you are having trouble
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with to see if the problem still appears.
Keyboard
Computer does not detect my keyboard and I get a keyboard error
reported when booting up.
t
Check that the keyboard cable between the Switch and the computer
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is connected properly. Tighten any loose connections.
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Try another keyboard.
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If you are using the keyboard software that was included with your
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keyboard, uninstall it and install the standard Microsoft keyboard
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driver.
Troubleshooting
Mouse
The Mouse is lost when I switch to a different channel.
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Check that the mouse you are using is connected properly to the
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console port of the Switch.
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If you are using a mouse driver that was included with your mouse,
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uninstall it and install the standard Microsoft mouse driver.
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Disconnect and reconnect the mouse cable
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with which you are
experiencing problems with to re-synchronize the mouse connection.
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Connect the mouse directly to the computer with which you are
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experiencing mouse problems.
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Allow up to one minute following the computer’s waking from standby
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mode for mouse function to return.
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Deactivate power management schemes on the PC with which you are
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experiencing problems.
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Try another mouse.
Mouse is not detected at booting up
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Check the cables and make sure that they are inserted properly.
The computer boots up fine but the mouse does not work.
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Make sure the mouse is plugged-in properly.
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Make sure the mouse works when directly plugged into the computer.
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Rebooting may be necessary when trying this.
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Try a different mouse.