39
Troubleshooting
Problem
Cause & Solution
Type
Description
Keyboard
Keyboard malfunction or
wrong character display.
May be the keyboard components damage or cable loose contact between
with mainboard socket. Please contact Newland maintenance or after
service center.
Battery
Battery indicator doesn't light
when charging.
Check the adapter plugged in power outlet or contact with the terminal is well
or not.
Battery noticeably in short
battery life.
Check the battery whether is fully charged or malfunction.
Replace a battery if the battery is malfunction.
Battery is depleted.
Replace the battery.
USB
USB cannot communication.
Make sure the communication cable is plugged in well.
Make sure the connector or port whether is obstruction.
If there is no above situation, it may be the components failure, please
contact the maintenance or after service center.
LCD
Screen
Cannot see characters on
display.
Check the terminal whether is powered on.
Check the terminal whether is in suspended mode. Wake up the terminal
first if yes.
Check the battery whether is in low states. Recharging the battery if yes.
Check the battery whether is poor contact. Reload the battery if yes.
Check the battery whether is depleted. Replace the battery if yes.
If there is no above situation, it may be the components failure, please
contact the maintenance or after service center.
System
Does not power on.
Battery is in too low states may cause cannot turn on. Charging the
battery over 8 hours then try again.
Replaced a battery if the battery was damage.
If there is no above situation, it may be the components failure, please
contact the maintenance or after service center.
System crash.
Possible the user application to cause the terminal crashes, please check
your application whether is safe.
May be the terminal accidental power down, please use the needles to
reset the terminal.
If reset does not work, try use cold reset to reboot the system.
