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About this guide
Newland Auto-ID Support Center
If you have a problem with your equipment, contact the Newland Support Center in your region. Before call-
ing, have the model number, serial number, and several of your barcodes at hand.
Call the support Center from a phone near the scanning equipment so that the service person can try to talk
you through your problem. If the equipment is found to be working properly and the problem is barcode
readability, the Support Center will request samples of your bar codes for analysis at our plant.
If your problem cannot be solved over the phone, you may need to return your equipment for servicing. If
that is necessary, you will be given speci
fi
c directions.
Note: Newland Auto-ID Tech. is not responsible for any damages incurred during shipment.
For service information, warranty information or technical assistance contact or call the Support Center listed
below. For the latest service information go to
http://www.nlscan.com/en
If you purchased your Newland product from a Newland Business Partner, contact that Business Partner for
Service.
