INTRODUCTION
Foreword - How to use and navigate through this manual
This manual has been produced by a new technical information system. This new system is designed to deliver
technical information electronically through web delivery (eTIM), DVD, and paper manuals. A coding system called
SAP has been developed to link the technical information to other Product Support functions, e.g., Warranty.
Technical information is written to support the maintenance and service of the functions or systems on a customer's
machine. When a customer has a concern on their machine it is usually because a function or system on their ma-
chine is not working at all, is not working efficiently, or is not responding correctly to their commands. When you refer
to the technical information in this manual to resolve that customer's concern, you will find all the information classified
using the SAP coding, according to the functions or systems on that machine. Once you have located the technical
information for that function or system, you will then find all the mechanical, electrical or hydraulic devices, compo-
nents, assemblies, and sub assemblies for that function or system. You will also find all the types of information that
have been written for that function or system: the technical data (specifications), the functional data (how it works),
the diagnostic data (fault codes and troubleshooting), and the service data (remove, install adjust, etc.).
By integrating SAP coding into technical information, you will be able to search and retrieve just the right piece of
technical information you need to resolve that customer's concern on his machine. This is made possible by attaching
3 categories to each piece of technical information during the authoring process.
The first category is the Location, the second category is the Information Type and the third category is the Product:
• LOCATION - the component or function on the machine, that the piece of technical information is going to describe
(e.g., Fuel tank).
• INFORMATION TYPE - the piece of technical information that has been written for a particular component or func-
tion on the machine (e.g., Capacity would be a type of Technical Data describing the amount of fuel held by the fuel
tank).
• PRODUCT - the model for which the piece of technical information is written.
Every piece of technical information will have those three categories attached to it. You will be able to use any combi-
nation of those categories to find the right piece of technical information you need to resolve that customer's concern
on their machine.
That information could be:
• the procedure for how to remove the cylinder head
• a table of specifications for a hydraulic pump
• a fault code
• a troubleshooting table
• a special tool
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