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Chapter 7: Troubleshooting

Troubleshooting

This chapter provides information about troubleshooting your N150 Wireless Router. After
each problem description, instructions are provided to help you diagnose and solve the
problem. As a first step, please review the Quick Tips.

Tip:

NETGEAR provides helpful articles, documentation, and the latest

software updates at

http://www.netgear.com/support

This chapter includes the following sections:

•

Quick Tips

•

Troubleshooting Basic Functions

on page

•

Login Problems

on page

•

Checking the Internet Service Connection

on page

•

Troubleshooting Your Network Using the Ping Utility

on page

•

Problems with Date and Time

on page

•

Problems with Wireless Adapter Connections

on page

•

Restoring the Default Configuration and Password

on page

100

Quick Tips

This section describes tips for troubleshooting some common problems:

Be sure to restart your network in this sequence.

Turn off

and

unplug the modem.

Turn off the wireless router and computers.

Plug in the modem and turn it on. Wait 2 minutes.

Turn on the wireless router and wait 1 minute.

Turn on the computers.

Содержание WNR1000v3h2

Страница 1: ...350 East Plumeria Drive San Jose CA 95134 USA October 2010 202 10753 01 1 0 N150 Wireless Router WNR1000v3h2 User Manual...

Страница 2: ...o ReadyNAS ProSafe Smart Wizard Auto Uplink X RAID2 and NeoTV are trademarks or registered trademarks of NETGEAR Inc Microsoft Windows Windows NT and Vista are registered trademarks of Microsoft Corpo...

Страница 3: ...24 Configuring WEP Wireless Security 26 Configuring WPA PSK and WPA2 PSK Wireless Security 28 Viewing Advanced Wireless Settings 29 Using Push N Connect Wi Fi Protected Setup 30 Push Button Configura...

Страница 4: ...n Process 60 How Port Forwarding Differs from Port Triggering 61 Configuring Port Forwarding to Local Servers 61 Adding a Custom Service 62 Editing or Deleting a Port Forwarding Entry 63 Configuring P...

Страница 5: ...ernet Browsing 96 Troubleshooting Your Network Using the Ping Utility 97 Testing the LAN Path to Your Router 97 Testing the Path from Your Computer to a Remote Device 98 Problems with Date and Time 99...

Страница 6: ...ge 6 Logging In To Your Wireless Router on page 7 Selecting a Language for Your Screen Display on page 9 Configuring Your Internet Settings Using the Setup Wizard on page 11 Viewing and Configuring Ba...

Страница 7: ...indow displays Figure 1 Tip You can connect to the wireless router by typing either of these URLs in the address field of your browser and then pressing Enter http www routerlogin net http www routerl...

Страница 8: ...to allow the router to download and install the new firmware file from NETGEAR WARNING When uploading firmware to the WNR1000v3h2 router do not interrupt the Web browser by closing the window clicking...

Страница 9: ...w support information or the documentation for the wireless router If you do not click Logout the wireless router will wait for 5 minutes after no activity before it automatically logs you out Selecti...

Страница 10: ...English will be stored If you next select Chinese Chinese and English will be stored To specify a language to be used on your router manager screens do the following 1 Expand the list and select the l...

Страница 11: ...Select Setup Wizard from the top of the main menu 2 Click Next to proceed Enter your ISP settings as needed 3 At the end of the Setup Wizard click Test to verify your Internet connection If you have t...

Страница 12: ...d Internet IP Address Determines how your router obtains an IP address for Internet access If your ISP assigns an IP address dynamically by DHCP select Get Dynamically From ISP If your ISP has assigne...

Страница 13: ...rface card in your computer when your account is first opened They then accept only traffic from the MAC address of that computer This feature allows your router to masquerade as that computer by clon...

Страница 14: ...u select Yes the Basic Settings screen displays Note After you finish setting up your router you will no longer need to launch the ISP s login program on your computer to access the Internet When you...

Страница 15: ...word This is the user name and password provided by your ISP This name and password are used to log in to the ISP server Service Name If your connection is capable of connecting to multiple Internet s...

Страница 16: ...Up and Testing Basic Wireless Connectivity Follow these instructions to set up and test basic wireless connectivity Once you have established basic wireless connectivity you can enable security settin...

Страница 17: ...outer For more information about the wireless channel frequencies click the link to the online document Wireless Networking Basics in Appendix B The default mode of Up to 72 Mbps The options are Up to...

Страница 18: ...d test your wireless computer for wireless connectivity Program the wireless adapter of your computer to have the same SSID and channel that you specified in the router and disable encryption Check th...

Страница 19: ...te Wireless Security Recording Basic Wireless Settings Setup Information on page 23 Changing Wireless Security Settings on page 24 Viewing Advanced Wireless Settings on page 29 Using Push N Connect Wi...

Страница 20: ...ement Stronger security methods can entail a cost in terms of throughput latency battery consumption and equipment compatibility In choosing an appropriate security level you can also consider the eff...

Страница 21: ...nu see Viewing Basic Wireless Settings on page 24 Advanced Wireless Settings You access these under Advanced in the main menu see Viewing Advanced Wireless Settings on page 29 Use Wi Fi Protected Setu...

Страница 22: ...ixed mode Wi Fi Protected Access with Pre Shared Key WPA PSK and WPA2 PSK data encryption provides extremely strong data security very effectively blocking eavesdropping Because WPA and WPA2 are relat...

Страница 23: ...unless they are also set to Shared Key and are configured with the correct key Restrict access based on MAC address You can restrict access to only trusted computers so that unknown computers cannot w...

Страница 24: ...______________________ If WPA PSK or WPA2 PSK authentication is used Passphrase ______________________________ These characters are case sensitive Enter a word or group of printable characters When yo...

Страница 25: ...gs on page 29 Region This field identifies the region where the WNR1000v3h2 router can be used It might not be legal to operate the wireless features of the wireless router in a region other than one...

Страница 26: ...significantly affect your network performance The time it takes to establish a wireless connection can vary depending on both your security settings and router placement WEP connections can take sligh...

Страница 27: ...uter WEP settings or access the wireless router from a wired computer to make any further changes Not all wireless adapter configuration utilities support passphrase key generation 1 Select Wireless S...

Страница 28: ...y change the encryption keys making them nearly impossible to circumvent Mixed mode allows clients using either WPA PSK TKIP or WPA2 PSK AES This provides the most reliable security and is easiest to...

Страница 29: ...w and specify in the Advanced Wireless Settings screen which you access under Advanced in the main menu To configure the advanced wireless security settings of your router 1 Log in to the router as de...

Страница 30: ...nd advanced configuration only Do not change these settings WPS Settings For information about these settings see the section Using Push N Connect Wi Fi Protected Setup on page 30 Wireless Card Access...

Страница 31: ...formation about the WPS light see the NETGEAR Wireless Router Setup Manual The green light begins to blink in a regular pattern While the light is blinking you have 2 minutes to enable WPS on the clie...

Страница 32: ...to allow it to connect to the router The WNR1000v3h2 router s green light ceases blinking and remains on when one of these conditions occurs The router and the client establish a wireless connection T...

Страница 33: ...enu and click Next 3 Select the PIN Number setup method Figure 8 4 On the wireless client obtain its security PIN or follow its specific networking instructions to generate a client security PIN 5 In...

Страница 34: ...WPS has been performed once successfully The check box is also selected if you have already specified wireless security settings or your SSID without using WPS When this check box is not selected addi...

Страница 35: ...atically preserves the settings you configured in step 1 so all clients share the same security settings for more information see Configuring the WPS Settings on page 33 4 For information about how to...

Страница 36: ...e radio button of that computer to capture its MAC address otherwise you can manually enter a name and the MAC address of the authorized computer You can usually find the MAC address on the bottom of...

Страница 37: ...ess List settings Now only devices on this list can wirelessly connect to the WNR1000v3h2 router WARNING MAC address filtering adds an obstacle against unwanted access to your network by the general p...

Страница 38: ...Allow Guest to access MY Local Network If selected any user who connects to this SSID can access local networks associated with the router like users in the primary SSID 3 Give the wireless network a...

Страница 39: ...he administrator password 1 On the main menu under Maintenance select Set Password to display the Set Password screen Figure 14 2 To change the password first enter the old password then enter the new...

Страница 40: ...fy the firewall s rules to achieve the following behavior Blocking sites Block access from your network to certain Web locations based on Web addresses and Web address keywords This feature is describ...

Страница 41: ...e N150 Wireless Router provides you with Web content filtering options plus browser activity reporting and instant alerts through e mail Parents and network administrators can establish restricted acc...

Страница 42: ...or domain name then appears the Block sites containing these keywords or domain names list Delete a keyword or domain name by selecting it from the list and clicking Delete Keyword 4 You can specify o...

Страница 43: ...block access to Internet services 1 Select Block Services under Content Filtering in the main menu The Block Services screen displays Figure 2 2 Enable service blocking by selecting either Per Schedul...

Страница 44: ...nd ending port numbers If the application uses a single port number enter that number in both fields If you know that the application uses either TCP or UDP select the appropriate protocol If you are...

Страница 45: ...ail screen as described in Setting the Time Zone on page 47 3 Click Apply to save your settings Viewing Logs of Web Access or Attempted Web Access The log is a detailed record of the websites you have...

Страница 46: ...ontent Filtering in the main menu The E mail screen displays Figure 6 2 To receive e mail logs and alerts from the router select the Turn E mail Notification On check box a Enter the name of your ISP...

Страница 47: ...kly If you select the Weekly Daily or Hourly option and the log fills up before the specified period the log is automatically e mailed to the specified e mail address After the log is sent the log is...

Страница 48: ...ions Using the LAN IP Setup Options Using a Dynamic DNS Service on page 51 Configuring the WAN Setup Options on page 52 Configuring Static Routes on page 54 Using the LAN IP Setup Options The LAN Setu...

Страница 49: ...te address range for use in private networks and should be suitable for most applications If your network has a requirement to use a different IP addressing scheme you can make those changes in this s...

Страница 50: ...ress Using the default addressing scheme you should define a range between 192 168 1 2 and 192 168 1 254 although you might wish to save part of the range for devices with fixed addresses The router d...

Страница 51: ...enew To edit or delete a reserved address entry 1 Click the button next to the reserved address you want to edit or delete 2 Click Edit or Delete Using a Dynamic DNS Service If your Internet Service P...

Страница 52: ...rvice 1 Register for an account with one of the Dynamic DNS service providers whose names appear in the Service Provider list For example for DynDNS org select www dynDNS org 2 Select the Use a Dynami...

Страница 53: ...ese applications and to work correctly with them but there are other applications that might not function well In some cases one local computer can run the application correctly if that computer s IP...

Страница 54: ...connection For more information see Changing the MTU Size on page 73 To change the MTU size 1 In the MTU Size field enter a new size between 64 and 1500 2 Click Apply to save the new configuration Con...

Страница 55: ...h this configuration if you attempt to access a device on the 134 177 0 0 network your router forwards your request to the ISP The ISP forwards your request to the company where you are employed and t...

Страница 56: ...field enter the IP address of the final destination 7 In the IP Subnet Mask field enter the IP subnet mask for this destination If the destination is a single host enter 255 255 255 255 8 In the Gatew...

Страница 57: ...cations on page 69 Quality of Service on page 69 Overview of Home and Small Office Networking Technologies on page 74 Allowing Inbound Connections to Your Network By default the WNR1000v3h2 router blo...

Страница 58: ...h your computer finds by asking a DNS server The destination port number is 80 the standard port number for a Web server process Your computer then sends this request message to your router 3 Your rou...

Страница 59: ...nize it and will discard it However some application servers such as FTP and IRC servers send replies back to multiple port numbers Using the port triggering function of your router you can tell the r...

Страница 60: ...mine this information by contacting the publisher of the application or user groups or newsgroups Note Only one computer at a time can use the triggered application How Port Forwarding Changes the Com...

Страница 61: ...t Forwarding Differs from Port Triggering The following points summarize the differences between port forwarding and port triggering Port triggering can be used by any computer on your network althoug...

Страница 62: ...select the service or game that you will host on your network If the service does not appear in the list see the following section Adding a Custom Service 3 In the corresponding Server IP Address fiel...

Страница 63: ...ort field 6 In the Server IP Address field enter the IP address of your local computer that will provide this service 7 Click Apply The service appears in the list in the Port Forwarding Port Triggeri...

Страница 64: ...led the router monitors outbound traffic looking for a specified outbound trigger port When the router detects outbound traffic on that port it remembers the IP address of the local computer that sent...

Страница 65: ...disabled However any port triggering configuration information you added to the router is retained even though it is not used 4 In the Port Triggering Timeout field enter a value up to 9999 minutes T...

Страница 66: ...opened 11 Enter the inbound connection port information in the Connection Type Starting Port and Ending Port fields 12 Click Apply The service appears in the Port Triggering Portmap table Figure 6 Usi...

Страница 67: ...advertisement is measured in hops steps for each UPnP packet sent The time to live hop count is the number of steps a broadcast packet is allowed to propagate for each UPnP advertisement before it di...

Страница 68: ...operate In an elevated location such as a high shelf where the wirelessly connected computers have line of sight access even if through walls Avoid obstacles to wireless signals Keep wireless devices...

Страница 69: ...The WNR1000v3h2 router can provide QoS prioritization on the Internet connection To configure QoS use the QoS Setup screen From the main menu of the browser interface under Advanced select QoS Setup T...

Страница 70: ...itization of traffic you must create a policy for the type of traffic and add the policy to the QoS Policy table in the QoS Setup screen For convenience the QoS Policy table lists many common applicat...

Страница 71: ...t the priority that this traffic should receive relative to other applications and traffic when accessing the Internet The options are Low Normal High and Highest 5 Click Apply to save this rule to th...

Страница 72: ...ess To create a QoS policy for traffic from a specific MAC address 1 From the main menu under Advanced select QoS Setup The QoS Setup screen displays as shown in Figure 8 on page 69 2 Click Setup QoS...

Страница 73: ...n to save your changes Changing the MTU Size The Maximum Transmission Unit MTU is the largest data packet a network device transmits When one network device communicates across the Internet with anoth...

Страница 74: ...ave large e mail attachments for example 1436 Used in PPTP environments or with VPN 1400 Maximum size for AOL DSL 576 Typical value to connect to dial up ISPs To change the MTU size 1 In the main menu...

Страница 75: ...necting The Powerline HD family of products can coexist on the same network with older generation XE family products or HomePlug 1 0 products but they are not interoperable with these older products W...

Страница 76: ...s networking technologies Table 2 Theoretical Transfer Time for 1 Gigabyte Network Connection Theoretical Raw Transfer Time Gigabit wired Ethernet 8 seconds RangeMax NEXT Wireless N 26 seconds Powerli...

Страница 77: ...features of your N150 Wireless Router This chapter includes the following sections Viewing Wireless Router Status Information Viewing a List of Attached Devices on page 82 Managing the Configuration...

Страница 78: ...he main menu The Router Status screen displays Figure 1 Table 1 describes the router status fields Table 1 Wireless Router Status Fields Field Description Hardware Version The hardware version of the...

Страница 79: ...masks and subnet addressing click the link to the online document TCP IP Networking Basics in Appendix B Domain Name Server The Domain Name Server addresses being used by the router A Domain Name Serv...

Страница 80: ...reless port being used Click the link to the online document Wireless Networking Basics in Appendix B for the frequencies used on each channel Mode Indicates the wireless communication mode Up to 54 M...

Страница 81: ...Name Service server that provides translation of network names to IP addresses Lease Obtained The date and time that the lease was obtained Lease Expires The date and time that the lease will expire...

Страница 82: ...he table data is lost until the router rediscovers the devices Status The link status of the port TxPkts The number of packets transmitted on this port since reset RxPkts The number of packets receive...

Страница 83: ...ess Router s configuration settings To save your settings click Backup Your browser extracts the configuration file from the Wireless Router and prompts you for a location on your computer to store th...

Страница 84: ...heck for Updated Firmware Upon Log in check box Each time you log in to the router it will automatically detect a new version of the firmware and then install it This check box is enabled in the route...

Страница 85: ...displays and the router returns to the Firmware Update screen Figure 8 3 To update your firmware click Yes and follow the prompts WARNING When updating firmware to the WNR1000v3h2 router do not inter...

Страница 86: ...your router If the version on the NETGEAR website is more recent download the file from the WNR1000v3h2 support page to your computer 4 Log in to your router and select Router Upgrade under Maintenanc...

Страница 87: ...nge the router s default configuration password to a very secure password The ideal password should contain no dictionary words from any language and should be a mixture of letters both uppercase and...

Страница 88: ...gement interface Normal Web browser access uses the standard HTTP service port 80 For greater security enter a custom port number for the remote management Web interface Choose a number between 1024 a...

Страница 89: ...raffic passing through your router s Internet port With the Traffic Meter utility you can set limits for traffic volume set a monthly limit and get a live update of traffic usage To monitor traffic on...

Страница 90: ...ou can limit the amount of data traffic allowed per month By specifying how many Mbytes per month are allowed By specifying how many hours of traffic are allowed 5 Set the Traffic Counter to begin at...

Страница 91: ...ooting Basic Functions on page 92 Login Problems on page 94 Checking the Internet Service Connection on page 95 Troubleshooting Your Network Using the Ping Utility on page 97 Problems with Date and Ti...

Страница 92: ...ix B Some cable modem services require you to use the MAC address of the computer registered on the account If so in the Router MAC Address section of the Basic Settings menu select Use this Computer...

Страница 93: ...a different language option if you prefer b If the CD does not automatically start browse the CD and double click on 3 Click Supporting Software then Netgear Firmware Recovery Utility and follow the...

Страница 94: ...ck the following 1 Make sure that you are using the push button see Using Push N Connect Wi Fi Protected Setup on page 30 2 Make sure you have not pushed the push button after disabling the WPS functi...

Страница 95: ...t perform many gateway services for example converting ADSL or Cable data into Ethernet networking information NETGEAR does not support such a configuration Checking the Internet Service Connection If...

Страница 96: ...computer s MAC address On the Basic Settings screen in the Router MAC Address section select Use this Computer s MAC Address and click Apply Then restart your network in the correct sequence see the N...

Страница 97: ...select Never dial a connection If the wireless router does not save changes you have made in the browser interface check the following When entering configuration settings be sure to click Apply befor...

Страница 98: ...router and your computer are correct and that the addresses are on the same subnet Testing the Path from Your Computer to a Remote Device After verifying that the LAN path works correctly test the pat...

Страница 99: ...ck the date and time again Time is off by one hour Cause The router does not adjust for daylight savings time In the E mail screen select the Automatically Adjust for Daylight Savings Time check box P...

Страница 100: ...address to 192 168 1 1 WARNING These procedures erase all current configuration settings You can erase the current configuration and restore factory defaults in two ways Use the Erase function of the...

Страница 101: ...uterlogin com Login Name case sensitive printed on product label admin Login Password case sensitive printed on product label password Internet Connection WAN MAC Address Default hardware address on l...

Страница 102: ...erating Mode Up to 72 Mbps Data Rate Best Output Power Full Firewall Inbound communications coming in from the Internet Disabled bars all unsolicited requests Outbound communications going out to the...

Страница 103: ...lia 240V 50 Hz input Europe 230V 50 Hz input Japan 100V 50 60 Hz input All regions output 12V DC 1 0A output Physical Dimensions 28 x 175 x 119 mm 1 1 x 6 89 x 4 68 in Weight 0 242 kg 0 534 lb Environ...

Страница 104: ...r com reference enu tcpip index htm Wireless Networking Basics http documentation netgear com reference enu wireless index htm Preparing Your Network http documentation netgear com reference enu wsdhc...

Страница 105: ...transmitter FCC Declaration of Conformity We NETGEAR Inc 350 East Plumeria Drive San Jose CA 95134 declare under our sole responsibility that the N150 Wireless Router complies with Part 15 Subpart B...

Страница 106: ...eband transmission system transceiver intended for use in all EU member states and EFTA countries except in France and Italy where restrictive use applies In Italy the end user should apply for a lice...

Страница 107: ...adiolan atitinka esminius reikalavimus ir kitas 1999 5 EB Direktyvos nuostatas Nederlands Dutch Hierbij verklaart NETGEAR Inc dat het toestel Radiolan in overeenstemming is met de essenti le eisen en...

Страница 108: ...ces 20 feet 6 meters ZigBee 20 feet 6 meters Suomi Finnish NETGEAR Inc vakuuttaa t ten ett Radiolan tyyppinen laite on direktiivin 1999 5 EY oleellisten vaatimusten ja sit koskevien direktiivin muiden...

Страница 109: ...broadband Internet 74 broadcast status 80 C cables checking 92 channel frequency 25 channel wireless port 80 clients adding 30 34 80 communication mode 25 80 compatibility protocol and standards 103...

Страница 110: ...25 G games QoS for 70 generating encryption keys 27 Gigabit Ethernet 75 Guest Networks 37 H hardware version 78 host name 12 82 I idle time out 15 inbound traffic allowing or blocking 57 interface spe...

Страница 111: ...42 port forwarding configuring 61 example 60 port numbers 43 port status 81 port triggering configuring 64 example 59 portmap table 67 power adapter specifications 103 Power light troubleshooting and...

Страница 112: ...gpond 15 time of day troubleshooting 99 time to live advertisement 67 time setting 47 time out idle 15 port triggering 65 TKIP Temporal Key Integrity Protocol encryption 28 trademarks 2 traffic meteri...

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