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Wireless-N 150 Router WNR1000v2 User Manual

Contents

v1.0, November 2009

Chapter 7
Troubleshooting

Quick Tips .......................................................................................................................7-1

Troubleshooting Basic Functions ...................................................................................7-2

Login Problems ...............................................................................................................7-5

Checking the Internet Service Connection .....................................................................7-6

Obtaining an Internet IP Address .............................................................................7-6

Troubleshooting PPPoE ...........................................................................................7-7

Troubleshooting Internet Browsing ..........................................................................7-8

Troubleshooting Your Network Using the Ping Utility .....................................................7-8

Testing the LAN Path to Your Router .......................................................................7-9

Testing the Path from Your Computer to a Remote Device ...................................7-10

Problems with Date and Time ......................................................................................7-10

Problems with Wireless Adapter Connections ..............................................................7-11

Restoring the Default Configuration and Password ......................................................7-12

Appendix A
Technical Specifications

Default Configuration Settings ....................................................................................... A-1

General Specifications ................................................................................................... A-3

Appendix B
Related Documents

Index

Содержание WNR1000-2VCNAS

Страница 1: ...202 10546 01 November 2009 v1 0 NETGEAR Inc 350 E Plumeria Drive San Jose CA 95134 USA Wireless N 150 Router WNR1000v2 User Manual...

Страница 2: ...er Importer It is hereby certified that the Wireless N 150 Router Model WNR1000v2 has been suppressed in accordance with the conditions set out in the BMPT AmtsblVfg 243 1991 and Vfg 46 1992 The opera...

Страница 3: ...under the following conditions and or with the following restrictions In Italy the end user should apply for a license at the national spectrum authorities in order to obtain authorization to use the...

Страница 4: ...9 5 EG Malti Maltese Hawnhekk NETGEAR Inc jiddikjara li dan WNR1000v2 jikkonforma mal htigijiet essenzjali u ma provvedimenti ohrajn relevanti li hemm fid Dirrettiva 1999 5 EC Magyar Hungarian Alul ro...

Страница 5: ...Statement This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with a minimum distance of 20 centimet...

Страница 6: ...g antenna Increase the separation between the equipment and the receiver Connect the equipment into an electrical outlet on a circuit different from that which the radio receiver is connected Consult...

Страница 7: ...blication Details Model Number WNR1000v2 Publication Date November 2009 Product Family Wireless Router Product Name Wireless N 150 Router Model WNR1000v2 Home or Business Product Home Language English...

Страница 8: ...ire a Login 1 7 Your Internet Connection Does Require a Login 1 9 Setting Up and Testing Basic Wireless Connectivity 1 11 Chapter 2 Safeguarding Your Network Choosing Appropriate Wireless Security 2 1...

Страница 9: ...ocking 3 5 Viewing Logs of Web Access or Attempted Web Access 3 6 Configuring E mail Alert and Web Access Log Notifications 3 7 Setting the Time Zone 3 8 Chapter 4 Customizing Your Network Settings Us...

Страница 10: ...Port Forwarding Entry 5 8 Configuring Port Triggering 5 9 Using Universal Plug and Play 5 12 Optimizing Wireless Performance 5 14 Changing the MTU Size 5 15 Overview of Home and Small Office Networki...

Страница 11: ...PoE 7 7 Troubleshooting Internet Browsing 7 8 Troubleshooting Your Network Using the Ping Utility 7 8 Testing the LAN Path to Your Router 7 9 Testing the Path from Your Computer to a Remote Device 7 1...

Страница 12: ...this manual are described in the following paragraphs Typographical conventions This manual uses the following typographical conventions Formats This manual uses the following formats to highlight sp...

Страница 13: ...a time A button that displays the table of contents and an button that displays an index Double click a link in the table of contents or index to navigate directly to where the topic is described in t...

Страница 14: ...com Revision History NETGEAR Inc is constantly searching for ways to improve its products and documentation The following table indicates any changes that might have been made since the WNR1000v2 rout...

Страница 15: ...Wizard on page 1 6 Viewing and Configuring Basic Internet Settings on page 1 6 Setting Up and Testing Basic Wireless Connectivity on page 1 11 Using the Setup Manual For first time installation of yo...

Страница 16: ...ogin net in the address field of your browser and then press Enter A login window displays 2 Enter admin for the router user name and your password or the default password Figure 1 1 Tip You can conne...

Страница 17: ...able the router will proceed to the router status screen To automatically update to the new firmware click Yes to allow the router to download and install the new firmware file from NETGEAR The update...

Страница 18: ...entation under Web Support in the main menu to view support information or the documentation for the wireless router If you do not click Logout the wireless router will wait for 5 minutes after no act...

Страница 19: ...nguage other than the default that language as well as English is stored in memory The additional language stored is the most recently selected For example if you select Deutsch German and English wil...

Страница 20: ...verify the Internet connection settings 1 Select Setup Wizard from the top of the main menu 2 Click Next to proceed Enter your ISP settings as needed 3 At the end of the Setup Wizard click Test to ver...

Страница 21: ...CP request from your router In most cases this setting is not required but some ISPs require it for access to ISP services such as mail or news servers Domain Name The domain name is provided by your...

Страница 22: ...determines the Ethernet MAC address that the router will use on the Internet port Typically you would leave Use Default Address selected However some ISPs especially cable modem providers register th...

Страница 23: ...t Connection Require A Login If you usually must use a login program such as WinPOET to access the Internet your Internet connection requires a login After you select Yes the Basic Settings screen dis...

Страница 24: ...is the user name and password provided by your ISP This name and password are used to log in to the ISP server Service Name If your connection is capable of connecting to multiple Internet services t...

Страница 25: ...know that your ISP does not automatically transmit DNS addresses to the router during login select Use These DNS Servers and enter the IP address of your ISP s primary DNS server If a secondary DNS s...

Страница 26: ...document Wireless Networking Basics in Appendix B The default mode of Up to 150Mbps The options are Up to 54 Mbps Legacy Mode Maximum speed of up to 54 Mbps for b g networks Up to 65 Mbps Neighbor Fri...

Страница 27: ...not selected 10 Configure and test your wireless computer for wireless connectivity Program the wireless adapter of your computer to have the same SSID and channel that you specified in the router an...

Страница 28: ...ns well beyond your walls Operating an unsecured wireless network creates an opportunity for outsiders to eavesdrop on your network traffic or to enter your network to access your computers and files...

Страница 29: ...s on page 2 6 Advanced Wireless Settings You access these under Advanced in the main menu see Viewing Advanced Wireless Settings on page 2 11 Note NETGEAR recommends that you change the administration...

Страница 30: ...only for troubleshooting wireless connectivity Do not run an unsecured wireless network unless it is your intention to provide free Internet access for the public WEP Wired Equivalent Privacy Wired Eq...

Страница 31: ...ge 2 11 Restrict access based on MAC address You can restrict access to only trusted computers so that unknown computers cannot wirelessly connect to the WNR1000v2 router MAC address filtering adds an...

Страница 32: ...uthentication is used circle one Shared Key or Auto WEP Encryption Key Size Choose one 64 bit or 128 bit Again the encryption key size must be the same for the wireless adapters and the wireless route...

Страница 33: ...K and are configured with the correct passphrase Use the procedures described in the following sections to specify the WNR1000v2 router Store this information in a safe place Changing Wireless Securit...

Страница 34: ...es which operating frequency is used It should not be necessary to change the wireless channel unless you notice interference problems with another nearby wireless network The wireless router uses cha...

Страница 35: ...propriate Wireless Security on page 2 1 A full explanation of wireless security standards is available in the online document that you can access from Wireless Networking Basics in Appendix B 3 Click...

Страница 36: ...ick Generate The passphrase is case sensitive For example NETGEAR is not the same as nETgear The four key fields are automatically populated with key values Manual Enter 10 hexadecimal digits any comb...

Страница 37: ...ge the encryption keys making them nearly impossible to circumvent Mixed mode allows clients using either WPA PSK TKIP or WPA2 PSK AES This provides the most reliable security and is easiest to implem...

Страница 38: ...settings that you can view and specify in the Advanced Wireless Settings screen which you access under Advanced in the main menu To configure the advanced wireless security settings of your router 1...

Страница 39: ...ows XP Enable WMM Clear this check box to disable WMM WMM Wireless Multimedia a subset of the 802 11e standard allows wireless traffic to have a range of priorities depending on the kind of data Time...

Страница 40: ...ing to a wireless client that supports WPS described in the following sections Push Button Configuration Security PIN Entry on page 2 15 Push Button Configuration There are two methods to enable a wir...

Страница 41: ...wireless connection The 2 minute window period expires for establishing a WPS connection If the connection is not established no WPS security settings will be specified in the WNR1000v2 router Using...

Страница 42: ...ng a WPS connection If the connection is not established no WPS security settings will be specified in the WNR1000v2 router Security PIN Entry There are two ways to enable a wireless client to join a...

Страница 43: ...5 In the Add WPS Client screen of the WNR1000v2 router enter the client security PIN in the Enter Client s PIN field 6 Click Next The following screen displays and the Smart Wizard initiates the wire...

Страница 44: ...Button Configuration on page 2 13 changes the router s SSID and security passphrase You might need to clear it if you are using certain registrars such as for a Windows Vista PC to configure the rout...

Страница 45: ...ireless and Ethernet connected see Viewing a List of Attached Devices on page 6 7 Restricting Wireless Access by MAC Address When a Wireless Card Access List is configured and enabled the router check...

Страница 46: ...If the computer you want appears in the Available Wireless Cards list you can select the radio button of that computer to capture its MAC address otherwise you can manually enter a name and the MAC a...

Страница 47: ...you lose your wireless connection when you click Apply You must then access the wireless router from a wired computer or from a wireless computer that is on the access control list to make any further...

Страница 48: ...file after you complete the configuration If the router fails or becomes corrupted or an administrator password is lost you can easily re create your configuration by restoring the configuration file...

Страница 49: ...in Blocking Access to Internet Sites on page 3 1 Blocking services Block the use of certain Internet services by specific computers on your network This feature is described in Blocking Access to Int...

Страница 50: ...verview The Wireless N 150 Router Model WNR1000v2 provides you with Web content filtering options plus browser activity reporting and instant alerts through e mail Parents and network administrators c...

Страница 51: ...dot as the keyword and then set a schedule in the Schedule screen 3 Add a keyword or domain by entering it in the keyword field and clicking Add Keyword The keyword or domain name then appears the Bl...

Страница 52: ...When a computer on your network sends a request for service to a server computer on the Internet the requested service is identified by a service or port number This number appears as the destination...

Страница 53: ...cols are defined by the Internet Engineering Task Force IETF and published in RFC1700 Assigned Numbers Service numbers for other applications are typically chosen from the range 1024 to 65535 by the a...

Страница 54: ...king is enforced To schedule blocking 1 Select Schedule under Content Filtering in the main menu The Schedule screen displays 2 Configure the schedule for blocking keywords and services a Days to Bloc...

Страница 55: ...when keyword blocking is enabled and no log entries are made for the trusted user Select Logs under Content Filtering in the main menu The Logs screen displays Table 3 1 describes the log entries Figu...

Страница 56: ...iltering in the main menu The E mail screen displays 2 To receive e mail logs and alerts from the router select the Turn E mail Notification On check box a Enter the name of your ISP s outgoing SMTP m...

Страница 57: ...the log is automatically e mailed to the specified e mail address After the log is sent the log is cleared from the router s memory If the router cannot e mail the log file the log buffer might fill u...

Страница 58: ...s Using the LAN IP Setup Options Using a Dynamic DNS Service on page 4 5 Configuring the WAN Setup Options on page 4 6 Configuring Static Routes on page 4 8 Using the LAN IP Setup Options The LAN Setu...

Страница 59: ...your network has a requirement to use a different IP addressing scheme you can make those changes in this screen The LAN IP settings are IP Address The LAN IP address of the router IP Subnet Mask The...

Страница 60: ...dressing scheme you should define a range between 192 168 1 2 and 192 168 1 254 although you might wish to save part of the range for devices with fixed addresses The router delivers the following par...

Страница 61: ...the computer or server Choose an IP address from the router s LAN subnet such as 192 168 1 x 3 Enter the MAC address of the computer or server 4 Click Apply to enter the reserved address into the tab...

Страница 62: ...n connect to the Dynamic DNS service provided by DynDNS org You must first visit their website at www dyndns org and obtain an account and host name which you specify in the router Then whenever your...

Страница 63: ...an select the Use Wildcards check box to activate this feature For example the wildcard feature causes yourhost dyndns org to be aliased to the same IP address as yourhost dyndns org 8 Click Apply to...

Страница 64: ...that you have configured in the Port Forwarding Port Triggering screen Instead of discarding this traffic you can have it forwarded to one computer on your network This computer is called the default...

Страница 65: ...m functioning Open NAT provides a much less secured firewall but allows almost all Internet applications to function For more information about NAT see How Your Computer Accesses a Remote Computer thr...

Страница 66: ...is likely to be denied by the company s firewall In this case you must define a static route telling your router that 134 177 0 0 should be accessed through the ISDN router at 192 168 1 100 In this ex...

Страница 67: ...he Destination IP Address field enter the IP address of the final destination 7 In the IP Subnet Mask field enter the IP subnet mask for this destination If the destination is a single host enter 255...

Страница 68: ...on page 5 15 Overview of Home and Small Office Networking Technologies on page 5 16 Allowing Inbound Connections to Your Network By default the WNR1000v2 router blocks any inbound traffic from the Int...

Страница 69: ...ith the following address and port information The source address is your computer s IP address The source port number is 5678 the browser session The destination address is the IP address of www exam...

Страница 70: ...wser session that made the initial request Your router then sends this reply message to your computer which displays the Web page from www example com 6 When you finish your browser session your route...

Страница 71: ...ssigned source port as in the previous example let s say port 33333 as the destination port The IRC server also sends an identify message to your router with destination port 113 6 Upon receiving the...

Страница 72: ...ddress of your router The remote computer composes a Web page request message with the following destination information The destination address is the IP address of www example com which is the addre...

Страница 73: ...rding to Local Servers Using the port forwarding feature you can allow certain types of incoming traffic to reach servers on your local network For example you might make a local Web server FTP server...

Страница 74: ...erver IP Address fields enter the last digit of the IP address of your local computer that will provide this service 4 To the right of Server IP Address click Add The service appears in the list in th...

Страница 75: ...ber If the application uses only a single port enter the same port number in the Ending Port field If the application uses a range of ports enter the ending port number of the range in the Ending Port...

Страница 76: ...ith a Dynamic DNS service and configure your router to use the name as described in Using a Dynamic DNS Service on page 4 5 To access your Web server from the Internet a remote user must know the IP a...

Страница 77: ...ort triggering 1 Select Port Forwarding Port Triggering under Advanced in the main menu The Forwarding Port Triggering screen displays see Figure 5 1 on page 5 7 2 Select the Port Triggering radio but...

Страница 78: ...g Services screen displays 6 In the Service Name field enter a descriptive service name 7 In the Service User field select Any the default to allow this service to be used by any computer on the Inter...

Страница 79: ...Internet appliances and computers to access the network and connect to other devices as needed UPnP devices can automatically discover the services from other registered UPnP devices on the network T...

Страница 80: ...Longer durations might compromise the freshness of the device status but can significantly reduce network traffic Advertisement Time To Live The time to live for the advertisement is measured in hops...

Страница 81: ...t carefully For best results place your router Near the center of the area in which your computers will operate In an elevated location such as a high shelf where the wirelessly connected computers ha...

Страница 82: ...the data path has a lower MTU setting than the other devices the data packets must be split or fragmented to accommodate the one with the smallest MTU The best MTU setting for NETGEAR equipment is oft...

Страница 83: ...m connections are asymmetrical meaning they have a lower data rate to the Internet upstream than from the Internet downstream Keep in mind that when you connect to another site that also has an asymme...

Страница 84: ...y and you can configure an individual network password to prevent neighbors from connecting The Powerline HD family of products can coexist on the same network with older generation XE family products...

Страница 85: ...lar due to the availability of inexpensive mass storage Table 5 2 shows the time to transfer 1 gigabyte 1 GB of data using various networking technologies Table 5 2 Theoretical Transfer Time for 1 Gig...

Страница 86: ...ireless N 150 Router Model WNR1000v2 This chapter includes the following sections Viewing Wireless Router Status Information Viewing a List of Attached Devices on page 6 7 Managing the Configuration F...

Страница 87: ...Using Network Monitoring Tools 6 2 v1 0 November 2009 Viewing Wireless Router Status Information To view router status and usage information 1 Select Router Status under Maintenance in the main menu T...

Страница 88: ...s on the WAN If set to DHCP Client the router is configured to obtain an IP address dynamically from the ISP IP Subnet Mask The IP subnet mask being used by the Internet WAN port of the router For an...

Страница 89: ...ck the link to the online document Wireless Networking Basics in Appendix B for the frequencies used on each channel Mode Indicates the wireless communication mode Up to 54 Mbps Up to 65 Mbps Up to 15...

Страница 90: ...e 6 2 Table 6 2 Connection Status Settings Item Description IP Address The IP address that is assigned to the router Subnet Mask The subnet mask that is assigned to the router Default Gateway The IP a...

Страница 91: ...he statistics for the WAN Internet and LAN Ethernet ports For each port the screen displays the following Status The link status of the port TxPkts The number of packets transmitted on this port since...

Страница 92: ...BIOS host name or device name if available and the Ethernet MAC address To force the router to look for attached devices click Refresh Managing the Configuration File The configuration settings of the...

Страница 93: ...Erasing the Configuration Under some circumstances for example if you move the router to a different network or if you have forgotten the password you might want to erase the configuration and restore...

Страница 94: ...rmware every time you log in you can use Router Upgrade under Maintenance in the main menu See Checking for New Firmware in the Router Upgrade Screen Check for and update your firmware manually You ca...

Страница 95: ...e screen 3 To update your firmware click Yes and follow the prompts When the upload is complete your router automatically restarts The update process typically takes about 1 minute Updating Manually t...

Страница 96: ...e is more recent download the file from the WNR1000v2 support page to your computer 4 Log in to your router and select Router Upgrade under Maintenance on the main menu 5 Click Browse and locate the f...

Страница 97: ...uter for remote management 1 Select the Turn Remote Management On check box 2 Under Allow Remote Access By specify what external IP addresses will be allowed to access the router s remote management F...

Страница 98: ...ng the management interface Normal Web browser access uses the standard HTTP service port 80 For greater security enter a custom port number for the remote management Web interface Choose a number bet...

Страница 99: ...Internet traffic passing through your router s Internet port With the Traffic Meter utility you can set limits for traffic volume set a monthly limit and get a live update of traffic usage To monitor...

Страница 100: ...traffic 4 You can limit the amount of data traffic allowed per month By specifying how many Mbytes per month are allowed By specifying how many hours of traffic are allowed 5 Set the Traffic Counter t...

Страница 101: ...nternet Service Connection on page 7 6 Troubleshooting Your Network Using the Ping Utility on page 7 8 Problems with Date and Time on page 7 10 Problems with Wireless Adapter Connections on page 7 11...

Страница 102: ...ddress to the router s wireless card access list Make sure that the network settings of the computer are correct LAN connected computers must be configured to obtain an IP address automatically using...

Страница 103: ...router is turned on Make sure that the power cord is properly connected to your router and that the power adapter is properly connected to a functioning power outlet Check that you are using the power...

Страница 104: ...nternet light is still amber 1 minute after turning on power to the router 1 The Internet is not accessible Confirm that you have the correct internet setting 2 Clear the router s configuration to fac...

Страница 105: ...Make sure that the Caps Lock is off when entering this information Make sure your computer s IP address is on the same subnet as the router If your are using the recommended addressing scheme your com...

Страница 106: ...review the topics in this section Obtaining an Internet IP Address Troubleshooting PPPoE Troubleshooting Internet Browsing Obtaining an Internet IP Address If your wireless router is unable to access...

Страница 107: ...ice and ask them to use the wireless router s MAC address or Configure your router to spoof your computer s MAC address On the Basic Settings screen in the Router MAC Address section select Use this C...

Страница 108: ...ay address You might be running login software that is no longer needed If your ISP provided a program to log you in to the Internet such as WinPoET you no longer need to run that software after insta...

Страница 109: ...you see this message Request timed out If the path is not functioning correctly you could have one of the following problems Wrong physical connections For a wired connection make sure that the number...

Страница 110: ...of your computer the portion of the IP address specified by the subnet mask is different from the network address of the remote device Check that your cable or DSL modem is connected and functioning I...

Страница 111: ...program is installed that can provide helpful information about your wireless network You can find this program in your Windows Program menu or as an icon in your system tray Other wireless card manu...

Страница 112: ...ame to admin the password to password and the IP address to 192 168 1 1 You can erase the current configuration and restore factory defaults in two ways Use the Erase function of the router To use the...

Страница 113: ...0 November 2009 If the wireless router fails to restart or the Power light continues to blink or turns solid amber the unit might be defective If the error persists you might have a hardware problem a...

Страница 114: ...outerlogin net or http www routerlogin com Login Name case sensitive printed on product label admin Login Password case sensitive printed on product label password Internet Connection WAN MAC Address...

Страница 115: ...Up to 150 Mbps Data Rate Best Output Power Full Firewall Inbound communications coming in from the Internet Disabled bars all unsolicited requests except for traffic on port 80 the http port Outbound...

Страница 116: ...K Australia 240V 50 Hz input Europe 230V 50 Hz input Japan 100V 50 60 Hz input All regions output 12V DC 1 0A output Physical Dimensions 28 x 175 x 119 mm 1 1 x 6 89 x 4 68 in Weight 0 26 kg 0 57 lb E...

Страница 117: ...TGEAR Wireless Router Setup Manual Table B 1 Reference Documents Document Link TCP IP Networking Basics http documentation netgear com reference enu tcpip index htm Wireless Networking Basics http doc...

Страница 118: ...up configuration file 6 8 backing up transfer time 5 18 basic settings 2 6 Big Pond 1 10 blocking access 3 1 inbound traffic 5 1 bold text xi broadband Internet 5 16 broadcast status 6 4 C cables che...

Страница 119: ...tic emissions A 3 e mailing logs 3 7 encryption 2 1 encryption keys 2 9 environmental specifications A 3 erasing configuration 6 8 Ethernet MAC address 6 7 F factory default settings listed A 1 restor...

Страница 120: ...ng entries 3 8 viewing 3 6 M MAC addresses attached devices 6 7 current 6 3 entering 1 8 restricting access by 2 18 spoofing 7 7 mail server outgoing 3 7 managing router remotely 6 12 metric value 4 1...

Страница 121: ...twork 7 1 restoring configuration 6 8 default factory settings 7 12 restoring firmware 7 3 restricting access by MAC address 2 18 revision history xiii RIP Router Information Protocol direction 4 2 ro...

Страница 122: ...irmware 1 3 6 3 6 9 URLs typography for xi usage statistics 6 6 V version firmware 6 3 6 9 RIP Router Information Protocol 4 2 viewing advanced wireless settings 2 11 attached devices 6 7 basic securi...

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