FAQs and Troubleshooting
42
N300
WiF
Range
Extender
FAQs
This section provides answers for difficulties you might experience with the extender.
The web browser setup Keeps asking me for my network password (passphrase) or
security key, and I am sure that I entered the correct password. What can I do?
The extender is probably placed at the borderline of the range covered by the router or
access point. For more information about where the place the extender, see
13.
If you are using WEP security, make sure that you are typing the network password in the
correct field.
Can I set up the extender in extender mode if I connect it to the router or access point
with an Ethernet cable?
No. The extender is designed to connect wirelessly to the router or access point if it is in
extender mode. If the extender is in access point mode, you can connect it to the router or
access point with an Ethernet connection. For more information about access point mode,
see
Use the Extender in Access Point Mode
I forgot my login email address and password. What can I do?
On the login screen, click the
Username & Password Help
link to answer the security
questions that you set up during the initial setup. For more information, see
Forgotten User Name or Password
To restore factory settings:
1.
Use a sharp object such as a pen or paper clip to press and hold the
Restore Factory
Settings
button on the extender for at least five seconds until the Status LED lights
amber.
2.
Release the
Restore Factory Settings
button and wait for the extender to reboot.
The extender resets and returns to the factory default settings.
I use MAC filtering or an access control list (ACL) on my WiFi router. How can I include
devices on the extender network in my MAC access list?
The extender uses a single MAC address for all devices connected to its network. Adding the
extender MAC address to the ACL for your router automatically includes devices connected
to the extender network. To view the extender MAC address from a NETGEAR router, use a
web browser to log in to the router and view the Attached Devices or Connected Devices
page. For more detailed instructions, see the documentation for your router.