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FAQs and Troubleshooting 

42

N300

 WiF

 Range

 Extender 

FAQs

This section provides answers for difficulties you might experience with the extender.

The web browser setup Keeps asking me for my network password (passphrase) or 
security key, and I am sure that I entered the correct password. What can I do?

The extender is probably placed at the borderline of the range covered by the router or 
access point. For more information about where the place the extender, see 

Find the Best 

Location 

on page

 

13.

If you are using WEP security, make sure that you are typing the network password in the 
correct field.

Can I set up the extender in extender mode if I connect it to the router or access point 
with an Ethernet cable?

No. The extender is designed to connect wirelessly to the router or access point if it is in 
extender mode. If the extender is in access point mode, you can connect it to the router or 
access point with an Ethernet connection. For more information about access point mode, 
see 

Use the Extender in Access Point Mode 

on page

 

14.

I forgot my login email address and password. What can I do?

On the login screen, click the

 Username & Password Help

 link to answer the security 

questions that you set up during the initial setup. For more information, see 

Recover a 

Forgotten User Name or Password 

on page

 

33

To restore factory settings:

1. 

Use a sharp object such as a pen or paper clip to press and hold the 

Restore Factory 

Settings

 button on the extender for at least five seconds until the Status LED lights 

amber.

2. 

Release the 

Restore Factory Settings 

button and wait for the extender to reboot.

The extender resets and returns to the factory default settings.

I use MAC filtering or an access control list (ACL) on my WiFi router. How can I include 
devices on the extender network in my MAC access list?

The extender uses a single MAC address for all devices connected to its network. Adding the 
extender MAC address to the ACL for your router automatically includes devices connected 
to the extender network. To view the extender MAC address from a NETGEAR router, use a 
web browser to log in to the router and view the Attached Devices or Connected Devices 
page. For more detailed instructions, see the documentation for your router.

Содержание WN2000RPTv3

Страница 1: ...350 East Plumeria Drive San Jose CA 95134 USA October 2015 202 11333 02 N300 WiF Range Extender Model WN2000RPTv3 User Manual ...

Страница 2: ... the NETGEAR website For product updates and web support visit http support netgear com Phone US Canada only 1 888 NETGEAR Phone Other Countries Check the list of phone numbers at http support netgear com general contact default aspx Compliance For regulatory compliance information visit http www netgear com about regulatory See the regulatory compliance document before connecting the power supply...

Страница 3: ...nnected Devices 19 View WiFi Settings 19 Change the WiFi Network Name 20 Turn Off the SSID Broadcast to Create a Hidden Network 21 Disable or Enable the WiFi Radio 22 Change the WiFi Speed 22 Customize the Extender s WiFi Coverage Area 23 Use WPS to Add a Computer to the Extender s WiFi Network 24 Use WPS with the Push Button Method 24 Use WPS with the PIN Method 25 Deny Access to a Computer or Wi...

Страница 4: ...the Configuration Settings 36 Return the Extender to Its Factory Default Settings 37 Update the Firmware 39 Restart the Extender Remotely 40 Chapter 5 FAQs and Troubleshooting FAQs 42 Cannot Connect to the Extender 43 Cannot Join a WiFi Network and Receive an Error Message 43 Appendix A Factory Settings and Technical Specifications Factory Default Settings 45 Technical and Environmental Specificat...

Страница 5: ...pter covers the following topics Meet Your Extender When to Use Your Extender How the Extender Works Note For more information about the topics covered in this manual visit the support website at support netgear com Note Firmware updates with new features and bug fixes are made available from time to time on downloadcenter netgear com Some products can regularly check the site and download new fir...

Страница 6: ...and the router or access point Solid green Best connection Solid amber Good connection Solid red Poor connection Off No connection Client Link LED The connection between the extender and a computer or WiFi device Solid green Best connection Solid amber Good connection Solid red Poor connection Off No connection Status LED Solid amber The extender is booting Solid green The extender is powered on O...

Страница 7: ...n traffic routed directly from the network How the Extender Works The extender works like a bridge between a WiFi router or a WiFi access point and a WiFi device outside the range of the WiFi router The extender performs two main jobs The extender connects to a working WiFi network When the extender connects over WiFi to an existing network it functions as a network client similar to how a WiFi de...

Страница 8: ... so that both ends of the bridge are in place Existing WiFi Sometimes your router does not provide the WiFi coverage that you need WiFi Range Extender Boosts the range of your existing WiFi and creates a stronger signal in hard to reach areas Figure 3 Range extender in a home ...

Страница 9: ...9 2 2 Get Started This chapter covers the following topics Install the WiFi Extender Use the Extender in Access Point Mode Log In to the Extender After Installation Run Smart Setup Installation ...

Страница 10: ...f the Status LED does not light press the Power On Off button on the side of the extender Connect to an Existing WiFi Network To extend the range of your WiFi network you must connect the extender to your existing WiFi network You can do this in one of two ways Connect with WPS For more information see Connect with WPS on page 10 Connect with web browser setup For more information see Connect with...

Страница 11: ...ove it to a new location closer to the area with a poor WiFi signal The location that you choose must be within the range of your existing WiFi router network 6 Plug the extender into an electrical outlet 7 Wait for the Status LED to light amber and then turn green If the Status LED does not light press the Power On Off button on the side of the extender 8 Use the Router Link LED on the front pane...

Страница 12: ...to extend and click the NEXT button 9 In the Password Network Key field type the existing WiFi network password also called passphrase or security key and click the NEXT button 10 Set the network name SSID and password for your new extender WiFi network and click the NEXT button 11 Connect your computer or WiFi device to the new extended WiFi network using the extender SSID and password that you s...

Страница 13: ...sting WiFi router network 17 Plug the extender into an electrical outlet Wait for the Status LED to light amber and then turn green If the Status LED does not light press the Power On Off button 18 Use the Router Link LED to help you choose a spot where the extender to router connection is optimal The extender connects to your existing router s WiFi network Find the Best Location If the WiFi signa...

Страница 14: ...tender s WiFi connection Extender WFi router Blu ray player TV Gaming console Figure 4 Ethernet LAN port Use the Extender in Access Point Mode You can use the extender as a WiFi access point which creates a new WiFi hotspot by using a wired Ethernet connection Extender iFi router Figure 5 Extender in access point mode To use the extender in access point mode 1 Plug the extender into an electrical ...

Страница 15: ... the extender Device Link LED lights to show that you are connected 5 Launch a web browser and enter www mywifiext net in the address field The New Extender Setup page displays 6 Click the NEW EXTENDER SETUP button The first time that you log in to the extender the Create Account page displays If the Create Account page does not display visit www mywifiext net 7 Complete the fields on the Create A...

Страница 16: ...e that you must register your extender before you can use NETGEAR telephone support The Status page displays Log In to the Extender After Installation After installation you can log in to the extender to view or change the extender s settings To log in to the extender 1 Use a WiFi network manager on a computer or WiFi device to find and connect to the new extended WiFi network After the connection...

Страница 17: ...our area and displays a list 7 Select your WiFi network and click the NEXT button 8 When prompted enter the password to connect to your WiFi network and click the NEXT button A message displays when the extender connects to your existing router s WiFi network 9 Click the NEXT button The extender applies your settings to its WiFi network names and WiFi passwords During this change the extender disc...

Страница 18: ...SID Broadcast to Create a Hidden Network Disable or Enable the WiFi Radio Change the WiFi Speed Customize the Extender s WiFi Coverage Area Use WPS to Add a Computer to the Extender s WiFi Network Deny Access to a Computer or WiFi Device Set Up an Access Schedule Set Up the Extender to Use a Static IP Address Specify WPS Settings ...

Страница 19: ...field of your browser enter www mywifiext net 3 When prompted enter your email address and password 4 Click the Menu icon The extender menu displays 5 Select Settings Connected Devices View WiFi Settings To view the WiFi settings 1 On a computer or WiFi device that is connected to the extender network launch a web browser 2 In the address field of your browser enter www mywifiext net 3 When prompt...

Страница 20: ...hange the WiFi network name 1 On a computer or WiFi device that is connected to the extender network launch a web browser 2 In the address field of your browser enter www mywifiext net 3 When prompted enter your email address and password 4 Click the Menu icon The extender menu displays 5 Select Settings WiFi ...

Страница 21: ...urn off the SSID broadcast to create a hidden WiFi network To connect to a hidden network you must know its SSID and password and manually enter them To turn off the SSID broadcast to create a hidden network 1 On a computer or WiFi device that is connected to the extender network launch a web browser 2 In the address field of your browser enter www mywifiext net 3 When prompted enter your email ad...

Страница 22: ... a web browser 2 In the address field of your browser enter www mywifiext net 3 When prompted enter your email address and password 4 Click the Menu icon The extender menu displays 5 Select Settings WiFi 6 Select or clear the Enable 2 4 GHz WiFi check box 7 Click the SAVE button Your settings are saved Change the WiFi Speed To change the WiFi speed 1 On a computer or WiFi device that is connected ...

Страница 23: ...erage Area By default the extender uses its maximum WiFi coverage area You can select a smaller coverage area which uses less electrical power To customize the extender s WiFi coverage area 1 On a computer or WiFi device that is connected to the extender network launch a web browser 2 In the address field of your browser enter www mywifiext net 3 When prompted enter your email address and password...

Страница 24: ...n no WiFi security is set connecting with WPS automatically sets WPA WPA2 WiFi security on the extender network and generates a random passphrase You can view this passphrase on the WiFi Settings page for more information see View WiFi Settings on page 19 For information about using WPS to connect the extender to a WiFi network during setup see Use the Extender in Access Point Mode on page 14 Use ...

Страница 25: ...he extender s WiFi network select Settings Connected Devices The WiFi device displays onscreen Use WPS with the PIN Method To use the PIN method to connect a WiFi device to the extender s WiFi network you must know the PIN of the WiFi device that you are trying to connect To add a computer or WiFi device to the extender s WiFi network 1 On a computer or WiFi device that is connected to the extende...

Страница 26: ...pecific computers and WiFi devices based on their MAC addresses Each network device is assigned a MAC address which is a unique 12 character physical address containing the hexadecimal characters 0 9 a f or A F only and separated by colons for example 00 09 AB CD EF 01 Typically the MAC address is on the label of the WiFi device If you cannot access the label you can display the MAC address using ...

Страница 27: ... that device cannot connect to the extender s WiFi network Set Up an Access Schedule You can control access to all users during specific periods of the day You can set up an access schedule that prevents Internet access through the extender network based on the times that you set To set up an access schedule 1 On a computer or WiFi device that is connected to the extender network launch a web brow...

Страница 28: ...E button Your settings are saved Set Up the Extender to Use a Static IP Address The extender comes set up to use a dynamic IP address which is the correct setting for most home networks To set up the extender to use a static IP address 1 On a computer or WiFi device that is connected to the extender network launch a web browser 2 In the address field of your browser enter www mywifiext net 3 When ...

Страница 29: ...s 9 Click the SAVE button Your settings are saved Specify WPS Settings Wi Fi Protected Setup WPS lets you connect devices to the WiFi network without typing the WiFi password To specify WPS settings 1 On a computer or WiFi device that is connected to the extender network launch a web browser 2 In the address field of your browser enter www mywifiext net 3 When prompted enter your email address and...

Страница 30: ...atically cleared Auto disable the PIN after 3 failed PIN entries to prevent PIN compromise This setting specifies the number of times the wrong PIN can be entered before WPS PIN access is automatically disabled to protect your WiFi network from unauthorized access Keep existing WiFi settings for 2 4 GHz network This setting means that the name of the WiFi network remains the same when WPS is used ...

Страница 31: ...assword Protection Off and On Recover a Forgotten User Name or Password Automatically Adjust for Daylight Saving Time Manually Set the Extender Clock Back Up and Manage the Extender Configuration Back Up the Configuration Settings Return the Extender to Its Factory Default Settings Update the Firmware Restart the Extender Remotely ...

Страница 32: ...the extender network launch a web browser 2 In the address field of your browser enter www mywifiext net 3 When prompted enter your email address and password 4 Click the Menu icon The extender menu displays 5 Select Settings Password 6 In the New User Name field type an email address 7 Type the password in the New Password field and the Verify Password field 8 Select questions and enter the answe...

Страница 33: ...cover a Forgotten User Name or Password If you changed the password to access the extender and set up password recovery you can recover your password if you lose it To recover your password to access the extender 1 On a computer or WiFi device that is connected to the extender network launch a web browser 2 In the address field of your browser enter www mywifiext net You are prompted to enter a us...

Страница 34: ...atically adjust for daylight savings time check box 7 Click the SAVE button Your settings are saved Manually Set the Extender Clock To manually set the extender clock 1 On a computer or WiFi device that is connected to the extender network launch a web browser 2 In the address field of your browser enter www mywifiext net 3 When prompted enter your email address and password 4 Click the Menu icon ...

Страница 35: ...ings You can back up the configuration file of the extender To back up the extender configuration settings 1 On a computer or WiFi device that is connected to the extender network launch a web browser 2 In the address field of your browser enter www mywifiext net 3 When prompted enter your email address and password 4 Click the Menu icon The extender menu displays 5 Select Settings Other 6 Click t...

Страница 36: ...ter your email address and password 4 Click the Menu icon The extender menu displays 5 Select Settings Other 6 Click the BROWSE button 7 Locate and select the previously saved backup file By default the name of the backup file is NETGEAR_WN3000RPv3 cfg CAUTION After you click the RESTORE button do not try to go online turn off the extender shut down the computer or do anything else to the extender...

Страница 37: ...xtender and reset it For a list of factory default settings see Factory Default Settings on page 45 To use the Restore Factory Settings button to return the extender to factory default settings CAUTION This process erases any settings that you configured in the extender 1 Insert a straightened paper clip into the hole of the Restore Factory Settings button and hold it for about seven seconds Resto...

Страница 38: ...ur browser enter www mywifiext net 3 When prompted enter your email address and password 4 Click the Menu icon The extender menu displays 5 Select Settings Other CAUTION After you click the RESET button do not try to go online turn off the extender shut down the computer or do anything else to the extender until it finishes restarting 6 Click the Restore Factory Settings button A confirmation pop ...

Страница 39: ... and password 4 Click the Menu icon The extender menu displays 5 Select Settings Firmware Update 6 Click the CHECK ONLINE button 7 If new firmware is available follow the onscreen prompts to download it onto your computer Note You might need to unzip the firmware file 8 Click the BROWSE button 9 Locate and select the new firmware file The firmware file name ends with a chk extension CAUTION After ...

Страница 40: ... To restart the extender remotely 1 On a computer or WiFi device that is connected to the extender network launch a web browser 2 In the address field of your browser enter www mywifiext net 3 When prompted enter your email address and password 4 Click the Menu icon The extender menu displays 5 Select Settings Other The Other Settings page displays 6 Click the RESTART button and click the Yes butt...

Страница 41: ...41 5 5 FAQs and Troubleshooting This chapter covers the following topics FAQs Cannot Connect to the Extender Cannot Join a WiFi Network and Receive an Error Message ...

Страница 42: ...int Mode on page 14 I forgot my login email address and password What can I do On the login screen click the Username Password Help link to answer the security questions that you set up during the initial setup For more information see Recover a Forgotten User Name or Password on page 33 To restore factory settings 1 Use a sharp object such as a pen or paper clip to press and hold the Restore Fact...

Страница 43: ...you typed the network name passphrase or key incorrectly Use Smart Setup see Run Smart Setup Installation on page 16 to select a WiFi network and retype the passphrase or key The passphrase or key is case sensitive For example PASSWORD25 is not the same as Password25 or password25 If the extender cannot detect your WiFi network check to see if your WiFi network is still working Make sure that the ...

Страница 44: ...44 A A Factory Settings and Technical Specifications This appendix covers the following topics Factory Default Settings Technical and Environmental Specifications ...

Страница 45: ...ual throughput can vary Network conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate Country region Varies by region Operating mode 802 11n 802 11g 802 11b Data rate Up to 300 Mbps DHCP Client enabled Technical and Environmental Specifications The following table shows the technical and e...

Страница 46: ...emperature 32 to 140 F 0 to 40 C Operating humidity 90 maximum relative humidity noncondensing Electromagnetic emissions Meets requirements of FCC Part 15 Class B Interface 10BASE T 100BASE TX RJ 45 802 11n 802 11g 802 11b Table 3 Technical specifications continued Technical Specifications continued ...

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